CDkeys Paypal error - any ideas?

deviation · Monday at 16:54

I'm trying to buy a game from Loaded (formally CDkeys), using Paypal as the payment method at checkout, and as soon as I try and pay I get the following error:

paypal gateway has rejected request. this express checkout session has expired. token value is no longer valid (#10411: This express checkout session has expired).

I have tried logging in again, clearing cookies, using a different browser - nothing works? Is this a Paypal issue or specific to the website?
I rang Paypal and they were useless, no surprise there.

Any ideas? Google just tells me, it's an issue with the development of the website - I know they've rebranded, but that seems like a bit of a stretch for a website that operates the same bar a new name/logo?

Werewolf · Monday at 16:57

Check your PC's time and date are correct, it's unlikely to be the case as modern PC's tend to update them automatically but a friend kept getting SSL expired messages because of what turned out to be a dead cmos battery putting his clock out.

deviation · Monday at 17:00

Werewolf said:
Check your PC's time and date are correct, it's unlikely to be the case as modern PC's tend to update them automatically but a friend kept getting SSL expired messages because of what turned out to be a dead cmos battery putting his clock out.

Yep, all correct mate

thanks for the suggestion though

I've just tried it on my phone, and I get the same error. I wonder if they've borked something on the website?

VincentHanna · Monday at 17:20

Did you have Paypal linked to your CD-keys account already (to speed it up)

I wonder if the name change has messed that up

deviation · Monday at 17:26

VincentHanna said:
Did you have Paypal linked to your CD-keys account already (to speed it up)

I wonder if the name change has messed that up

No payment details saved on file on the CDKeys account

If anyone fancies being a hero and buying the cheapest thing on CDKeys whilst logged into their account, and paying via Paypal, to see if this error occurs, I'd be majorly grateful :cry:

NickK · 2025-09-02T05:14:21+0100

If you've cleared your caches etc then it sounds like attempting to use an expired key/cert/session which could be like someone is attempting to hard code it in a hack. It could also be a denial of service by breaking the site.

Certainly would avoid until they've investigated.

Diddums · 2025-09-02T12:50:32+0100

@deviation looks like it's been rebranded, are you up to date on the deets?

Also, deal here:

10% off Your Next Purchase When Logged In - Capped at £2.50 | hotukdeals

www.hotukdeals.com

deviation · 2025-09-02T14:24:24+0100

Diddums said:
@deviation looks like it's been rebranded, are you up to date on the deets?

Also, deal here:

10% off Your Next Purchase When Logged In - Capped at £2.50 | hotukdeals

www.hotukdeals.com

Yeah mate, I've tried logging in/out, clearing caches, different browsers etc. Yeah, I did mention the rebrand in my OP

Thanks, I did notice it took 10% off my basket, but thanks for that - I did wonder why

That explains it, cheers

Shockwave_Fox · 2025-09-03T13:20:32+0100

deviation said:
No payment details saved on file on the CDKeys account

If anyone fancies being a hero and buying the cheapest thing on CDKeys whilst logged into their account, and paying via Paypal, to see if this error occurs, I'd be majorly grateful

Ok you forced me to buy Condemned on there :cry:

Worked all fine for me though using PayPal.