Changing Hosting Providers

RoyMi6

RoyMi6

RoyMi6

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Joined
9 Mar 2010
Posts
2,866
Hey folks,

I'm thinking of changing my hosting provider to TSOHost after all the good reviews from this forum.

I run a tiny freelance web development business and effectively need reseller hosting for the complete service I like to provide my clients.

Currently I'm paying £95.94 a year for "15GB Premium Cloud Webspace" and "100GB Quality IP Transfer per month" with unlimited databases / emails / domain as far as I'm aware.

The thing that's driving me the most is recent outages of all my websites due to server migration hickups, supposed DDOS attacks and costs.

Saying that, the support has been excellent when any issues have occurred (weekends and middle of the night) but they have been so constant of late I've had to get involved with uptime monitoring software just to keep track of it all. I'm using http://www.pingability.com/ for anyone that's interested. They have a free options if you just add a link to their website.

Anyway, the biggest problem I think I've got time and effort it will take to transfer the 4 websites I currently host. I know it's not a lot but this is by no means my full time job and can only really put aside an hour or 2 a week to pursue this.

I'm using the usual suspects of software on these websites (Wordpress, Magento, WHMCS) but am also really fond of http://www.softaculous.com/ (an alternative to Fantastico which looks like it doesn't support Magento or WHMCS) which they've got installed.

Has anyone experienced the service you get from TSOHost with regards to migration or anyone got any tips or pointers to things that may crop up?

Ultimately, is this going to be worth my while?

Regards,
Roy
 
I can't specifically help but I've just bought a Reseller account from Vidahost (I've already got their Medium package). The support as always is great so you may want to just compare their reseller packages on price/content/etc.

As for transferring sites over, it really isn't that hard, just a bit of time.
 
TSOHost support is excellent. Email them with your questions above, and I'm certain you will get a prompt reply with the information you need.

I believe TSOHost are able to assist with site moves(?), but they can advise on this.
 
AJK said:
Email them with your questions above, and I'm certain you will get a prompt reply with the information you need.
Click to expand...

Ach, you know i'd like to think I could have thought of that myself but obviously I'm just a little slow :-)

Will do that now and see what they say.

Thanks for the suggestion as well Russinating but it seems to be a step in price for not a lot of gain...

Cheers all,
Roy
 
Sure there is a gain.

TSO Host Pro package = 6 domains

Vidahost Medium = 16 domains



So you get capability of running an extra 10 domains with Vida. OK They cost £10 more/year but defintely worth it for the extra site capability. Vida also have Softaculous and Fantastico and Installatron.

I think whichever one you go with, will be an excellent choice :)
 
Turns out I was looking at the wrong stuff...

My current hosting provider actually offers an outstanding price compared to TSOHost, even if uptime has been an issue of late.

I was looking at the normal hosting packages (http://www.tsohost.co.uk/hosting.php) rather than the reseller hosting (http://www.tsohost.co.uk/reseller-hosting.php)

What TSOHost are charging is £249 a year for what I'm getting for £95...

Like I said, this isn't my full time job and this would be more than doubling the, pretty much, single cost I have.

My current hosting providers have excellent service even if the uptime has taken a hit of late but they had been perfect until then.

Think I was a bit eager to jump the gun from the attractive price listed for the standard hosting.

On a positive note you guys were right. TSOHost's response were both quick and very helpful. I'll keep them in mind where maybe separate hosting could be needed!

Cheers all,
Roy
 
Hehe, that's funny.

What I've noticed is that TSOhost might be more money, and so may a lot of other hosting companies. But from reading around the internet when the poo hits the proverbial fan (and it probably will, it's only a matter of when) then a good company will be able to take care of it quickly and efficiently and to help you out.

Our hosting is run by Vida, and I've had my little chirp on this already, but I will tell you that when I phone up to ask about something I'm greeted by 'Hello Peter' before I've even said anything, and occasionaly the lines are busy (late at night) and I'll leave a message, within 30 minutes I've got a phone call back to talk to me.

I would imagine TSO are similar because they also have an excellent reputation on here.

It's these little things that really make taking care of clients' websites an easy thing. I've never had anyone phone me up to say that their website is off. If I did I would be straight on to them. However I pay them their price and expect they take care of things their side - and they always do.

That's where the money goes, it's in that extra support, that extra support to their servers, which all goes to keeping websites online as much as possible.
 
An example of where problems occur is the following:

A client has access to their own ftp and they accidentally deleted the wrong folder, and in doing so deletes all their previous 6 months of uploads, including directory structure. The website is crashed. Gone.

What do you do?

I phoned up our hosting company (won't mention them again) and they had some backup facilities that had taken a backup of everything the day before. So they restored the folder, files, and subfolders - all within the hour.

Client was elated (and relieved).


Compare that to a different hosting company, where a client got hacked by an insecure login because they were using an outdated server panel. I rang up their hosting only to be put in a queue of 45 minutes long on an expensive 0870 number , and was promptly told there was no backups because this was a 'starter account'.

Cost the client a lot of money, unfortunately because we had to redevelop, and then rehost it.

Total nightmare for everyone involved.
 
blade007, don't think the irony of my posts is lost on me :-)

I used to work for a small web development company and I would continually petition the boss to change hosting providers due to bad customer service and frequent outages. He'd only every consider changing when **** had hit the fan and all hands were on deck just trying to fix the problems rather than find a new hosting provider.

However, as I've stated, the customer service I receive is actually really good. Live support online 24/7 and they reply to any email I've sent them in 30 minutes in the first instance and immediately with any follow up.

Also I know I've got daily backups and individual CPanel access for email / database / sub domain access is essential for two of my current clients.

Roy
 
It's ironic that in this day and age small outages are far more likely to cause problems than before because of the amount of people connected 24/7 and with better/faster connections. I'm with tsohost and am pretty happy with my lot....which has included less than 5 mins of outages (that I know of) in almost 3 years. Vidahost have a similiar good reputation and believe that they are the 2 best recommended hosts I've seen...
However, your service appears very good for the price, in which case I'm sure you're happy to stay with them. It's rare to get that level of service for the price...
 
3dcandy said:
It's ironic that in this day and age small outages are far more likely to cause problems than before because of the amount of people connected 24/7 and with better/faster connections. I'm with tsohost and am pretty happy with my lot....which has included less than 5 mins of outages (that I know of) in almost 3 years. Vidahost have a similiar good reputation and believe that they are the 2 best recommended hosts I've seen...
However, your service appears very good for the price, in which case I'm sure you're happy to stay with them. It's rare to get that level of service for the price...
Click to expand...

Too true, in my last job we'd have emails from clients when we did the daily backups complaining of slowdowns at three in the morning!

But my personal clients are far more easy going - I only get an email from them telling me the cheques in the post each year :-)

My uptime reports over the last week have been 100% according to the monitoring software, so looking to be back on track. They manage to keep this up for another year and I might even put their name on here as a recommendation :-)

Roy
 
I use Tentahost, I find them great to work with. I first started hosting a small account with them but over time I've migrated a lot of my hosting over to them. I've had minimal problems with downtime and their customer service is great and they have helped me transfer a number of E-commerce sites with ease.
 
Sorry, but fist posting linking to an unheard of hosting company with a dodgy formatted image and blurb on it's homepage that when you google brings up multiple other, dodgy looking, hosting providers... I call ********.

Not to mention WhoIS data that shows "Registrant type: Unknown" and it's address to be in "Pakistan".

You'd have done yourself better by not posting at all. If you're not a bot and actually read this reply - find a ditch and get in it. You're not welcome here.

EDIT:: Ahhh, banned - good stuff :-)
 
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