Changing ISPs question

KNiVES

KNiVES

KNiVES

Soldato
Joined
4 Jan 2005
Posts
15,009
I'm planning on changing my ISP from Virgin DSL to TalkTalk, as I'm not happy with the former. I looked on the TalkTalk FAQ and it mentions this snippet;

What happens if I'm switching from another broadband provider?
Switching to TalkTalk couldn't be easier. All you need to do is choose the package you want and we take care of the rest. Your old service will be cancelled as soon as your TalkTalk service starts so there won't be any overlap and you won't be double-charged. Your previous provider will credit you for any unused line rental.
Click to expand...

Does this mean I wouldn't have to contact Virgin at all? I have heard horror stories of people having to sacrifice their firstborn to Virgin to stop them overcharging and the like. If it's as dead simple as TalkTalk setting up their service and telling Virgin to F off, I would do so in a heartbeat but it sounds too simple and easy, and most ISPs' marketing tend not to mention any potential caveats.

Anyone else have any experience of cancelling their Virgin internet, or changing ISPs in general?
 
Erm you may need to give VM 30 days notice.

And changing from VM to Talktalk, it's like taking the jump from the frying pan into the blast furnace from some of the comments I've seen on various sites ;)
 
Trust me on this one. The Virgin DSL I'm using is subject to 800ms+ pings virtually all day except in the middle of the night. Websites load in plaintext, Spotify can't even log in, games like Diablo 3 are completely unplayable. It's been like this for the last few months now. Xbox Live doesn't even work at all with this Virgin DSL because apparently their exchanges aren't configured for that kind of traffic. It's a third world rate service.
I've been using my neighbour's TalkTalk internet with his permission for the last few weeks, and it's constantly at 20ms, 10mb full speed without a hitch, even when both of us use it heavily.

Orcvader said:
Um... while Virgin DSL is horrible... so is TalkTalk... you're moving from a bad service to another bad service.

What exchange are you on? http://www.samknows.com/broadband/exchange_search
Click to expand...

http://www.samknows.com/broadband/exchange/EMMRKTH

The problem is at Virgin's end. It'll go to either their Guildford, Oxford or Middlesex exchange and they are all almost permanently overloaded.
 
Last edited:
Ok, but will you be using a different router from the TalkTalk supplied one? I was at a friend's place and the wireless on the TalkTalk router was horrible, even in the same room it kept dropping from 130mb to a random 2mb, it was really unreliable :(.
 
My neighbour uses the default router, I'm picking his signal up through next door with no problems at all. I'm aware of all the problems people have had with TalkTalk but they are virtually flawless where I live.

http://i.imgur.com/s2EuQ.png
Virgin left TalkTalk right
 
Last edited:
I moved from Talktalk a few weeks back, I couldn't stand there awful customer service (which are clearly not local) and constant disconnects/high ping.
 
How long have you tested the neighbour's connection for? Last time I was with them getting on the internet was a pain on peak times.
 
You must log in or register to reply here.
Back
Top Bottom