Class, bank hacked

lemonkettaz · 31 Jan 2009 at 01:28

My word,

Someone has been loving them selves at the travel lodge apparently and booking national express tickets from my account...

Can i get this money back because its like £400!!

:confused:

PCDave · 31 Jan 2009 at 01:30

you should be able to ring your bank in the morning

lemonkettaz · 31 Jan 2009 at 01:32

Great, any ideas how this could have happened? Will it happen again... can't believe it

fini · 31 Jan 2009 at 01:32

Unless you gave them permission to do so, then yes you can.

I sincerely doubt your bank was hacked though. Chances are you card was skimmed somewhere.

lemonkettaz · 31 Jan 2009 at 01:34

whats that mean?

Cosimo · 31 Jan 2009 at 01:35

Ring your credit company now.

fini · 31 Jan 2009 at 01:37

lemonkettaz said:
whats that mean?

It means that when you used your card somewhere they made a copy of it by swiping it through their own machine.

bum · 31 Jan 2009 at 01:37

You can call your bank now, for card protection it's usually 24 hours services.

It's most likely the card detail was stolen when you used it online to buy stuff

box · 31 Jan 2009 at 01:38

You're bank/credit provider should have a 24/7 fraud contact number. Get off OC and onto the phone!

yantorsen · 31 Jan 2009 at 01:38

I take it you have cancelled your credit/debit card with whoever it is with. If not do it now, there often open 24 hours.

PhillyDee · 31 Jan 2009 at 01:38

PCDave said:
you should be able to ring your bank in the morning

This

And has been mentioned - They would have skimmed your card somewhere and got your details. If the bank was 'hacked' then they wouldnt have just booked national express tickets etc for ~£400 . . . .

Ring your bank asap. Fraud dept will help.

lemonkettaz · 31 Jan 2009 at 01:42

Apparently barclays dont do 24 phone for fraud...

early morning trip to town

yantorsen · 31 Jan 2009 at 01:45

lemonkettaz said:
Apparently barclays dont do 24 phone for fraud...

early morning trip to town

check what time they open, then do it as soon as possible in the morning, you shouldn't need to actually go to a branch.

Lord-Jaffa · 31 Jan 2009 at 01:46

If its a Barclaycard then going to a branch will do no good, if its your actual bank account then you can cancel the card 24hours a day.

lemonkettaz · 31 Jan 2009 at 01:47

yantorsen said:
check what time they open, then do it as soon as possible in the morning, you shouldn't need to actually go to a branch.

yeh cool. how long would it take to get the money back? lol ill be in a pickle if it cant be dealt with soon... how can they stop this happening again? would i need a new card?

Ben M · 31 Jan 2009 at 01:48

lemonkettaz said:
Apparently barclays dont do 24 phone for fraud...

early morning trip to town

Barclaycard
Customer services for existing customers.
0844 811 9111 Lines open 24 hours, seven days a week.

any line will let you cancel your card, it doesn't need to be a fraud one.

lemonkettaz · 31 Jan 2009 at 01:49

barclaycard.. its barclay connect.. does that make any difference

Cosimo · 31 Jan 2009 at 01:49

lemonkettaz said:
Apparently barclays dont do 24 phone for fraud...

early morning trip to town

Have you tried:

0844 811 9111

08457 555555

strudey · 31 Jan 2009 at 01:50

Ring NOW and ask for help, they could take any amount.

Ben M · 31 Jan 2009 at 01:50

lemonkettaz said:
barclaycard.. its barclay connect.. does that make any difference

Just ring a number and say that someone is using your card. They;ll do the rest. They're hardly going to sit on their hands when it's them that it's going to cost money ultimately, are they now?

It really is very simple.