Command and Conquer 3

Chives · 21 Jan 2010 at 16:33

I have lost my cd-key for this game and ea support won't give me another one

. Anyone here have a spare one? email in trust.

'Wes · 21 Jan 2010 at 16:35

Why won't EA give you another?

Chives · 21 Jan 2010 at 16:35

'Wes said:
Why won't EA give you another?

Don't know.. If you guys want proof I own the game I can provide it.

stoofa · 21 Jan 2010 at 16:46

Don't want proof you own the game - just suggest you go back to EA.
I managed to lose my key for SIMS 2.
Gave EA a call and they asked for a digital photo of the box, disc etc which I provided, they then sent me a replacement key.

Chives · 21 Jan 2010 at 16:50

No , I have gone to them and provided photographic evidence which they asked for , they still haven't got back to me 24 hours later..

L0rdMike · 21 Jan 2010 at 17:12

Have you checked your registry?

Chives · 21 Jan 2010 at 17:15

L0rdMike said:
Have you checked your registry?

Game isn't installed , need the cd-key to install it. and ahem the dodgy ones one's dont work on multiplayer so I want a legit one.

L0rdMike · 21 Jan 2010 at 17:23

Have you ever had the game installed before?

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Electronic Arts\Command and Conquer 3\ergc

Should be where the key is if you had it installed once before.

Chives · 21 Jan 2010 at 18:11

L0rdMike said:
Have you ever had the game installed before?

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Electronic Arts\Command and Conquer 3\ergc

Should be where the key is if you had it installed once before.

I had the game installed before , on another computer which I can get on , however the computer had issue's and windows had to be completely reinstalled ,.. so it won't be on there?

kylew · 21 Jan 2010 at 18:33

Chiiives said:
No , I have gone to them and provided photographic evidence which they asked for , they still haven't got back to me 24 hours later..

So they've simply not got back to you rather than refusing to give you one?

Patience is what you'll need, 24 hours isn't a great deal of time for some customer services departments.

meths · 21 Jan 2010 at 18:58

Shenanigans I say.

thecremeegg · 21 Jan 2010 at 21:41

Give them a few days, 24 hours is nothing. They gave me a new CnC3 key so I'm sure they'll do the same for you

Chives · 21 Jan 2010 at 22:45

Their last relpy

Thank you for contacting Electronic Arts.

I can understand that you need serial number to play the game. But due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, “To view or update your question from our support site, www.support.ea.com."

We appreciate the opportunity to assist you and look forward to getting you back in the game!

If there is anything else we may do to assist you please let us know.

Best Regards,

Ackley
EA Support Centre, UK and Ireland

Cheers thecremeegg , I was just eager to play.

Chives · 22 Jan 2010 at 16:38

has been 3 days since I originally emailed them .. still no response apart from the one above. should I send them another email?.

Chives · 23 Jan 2010 at 20:40

******* ea support , still no cd key from them

thecremeegg · 23 Jan 2010 at 21:34

Thats a bit annoying, I had mine within 24 hours. They were reluctant at first but then they just wanted the number off the front of the disk and that was that. I think it'd be worth a polite email asking what the situation is.

Dist · 23 Jan 2010 at 22:38

Don't forget that this is the weekend, perhaps they don't have full amount of customer support staff working weekends?