Community Fibre

moogle · 29 Jul 2022 at 12:12

My IP is reported the same as my router. I'm not using the Linksys Velop though.

Set up a TBB monitoring graph if you want to monitor the latency. I noticed CF have upgraded the infrastructure as the graph I have is way more stable since an outage this week.

Orcvader · 29 Jul 2022 at 12:57

Armadillo said:
My install happened today. Pretty much nothing to report.

External fibre from the pole to house. Small hole in the wall to let it in, that went into a faceplate looking thing. Then another fibre cable that has green tips, one end connected to the fibre faceplate and the other into the ont. Router is a Linksys Velop.

No issues. Speedtest shows 520/520, so a little above the 500/500 package. Wifi on my phone gets about 300/300. Ping is slight lower, but was fine one Sky as well. Sky got 5ms to bbc, community fibre gets 2ms.

No idea how to check if CGnat or not. Only says to check your ip vs routers "wan" ip, but I've gone blind and can't find it in the velop interface.

It's hard to detect CGNAT unless you're port forwarding something and finding issues with it. For the average user it's no problem, and there may be the odd multiplayer game that would have issues, but most modern games should be fine.

I'm noticing Community Fibre actually has planned works around late August around my area, so here's hoping I can move to full fibre within the next two years.

Turn · 30 Jul 2022 at 03:45

jonneymendoza said:
Im hoping they will do offers for the 1gbit or 3gbit packages

They had one running late May for 3Gbps (old screenshot):

jonneymendoza · 30 Jul 2022 at 09:58

*seven said:
They had one running late May for 3Gbps (old screenshot):

Nice. I hope they do another in the next few months

Turn · 1 Aug 2022 at 22:08

jonneymendoza said:
Nice. I hope they do another in the next few months

£25 for 1 Gbps - https://communityfibre.co.uk/1gig-24-months

jonneymendoza · 1 Aug 2022 at 22:38

*seven said:
£25 for 1 Gbps - https://communityfibre.co.uk/1gig-24-months

Damm. How long is this offer on for?.

moogle · 1 Aug 2022 at 22:40

jonneymendoza said:
Damm. How long is this offer on for?.

At the bottom of the page it says ends 3rd August at 11:59PM.

Do what I did, sign up and choose an install date in the future. As the date nears keep kicking it back. I think I signed up in Jan this year and got my install done in May because they wanted to get it out of the way and offered me a free month to take an install sooner.

nam · 1 Aug 2022 at 23:17

moogle said:
At the bottom of the page it says ends 3rd August at 11:59PM.

Do what I did, sign up and choose an install date in the future. As the date nears keep kicking it back. I think I signed up in Jan this year and got my install done in May because they wanted to get it out of the way and offered me a free month to take an install sooner.

I signed up on 17th Jul for £27 for 500mb at 24mths with a Install due on 11th August. So should I be able to switch to the new offer of 1gb for £25 over 24 mths ?

moogle · 1 Aug 2022 at 23:20

nam said:
I signed up on 17th Jul for £27 for 500mb at 24mths with a Install due on 11th August. So should I be able to switch to the new offer of 1gb for £25 over 24 mths ?

You could do. I think I also cancelled before my install and after the 14 day cooling off period. The funny thing is they state the cooling period starts the day after you order and lasts for 14 days, and after that you can't cancel. However if they haven't supplied your services yet, I don't get how they can enforce that cooling off period.

Don't forget to get a referal code as well for a £100 Amazon voucher. I just got my voucher after my sister signed up and had her install in May. Even if you don't use it, at least you can try and sell it to reduce your contract cost.

nam · 1 Aug 2022 at 23:29

moogle said:
You could do. I think I also cancelled before my install and after the 14 day cooling off period. The funny thing is they state the cooling period starts the day after you order and lasts for 14 days, and after that you can't cancel. However if they haven't supplied your services yet, I don't get how they can enforce that cooling off period.

Don't forget to get a referal code as well for a £100 Amazon voucher. I just got my voucher after my sister signed up and had her install in May. Even if you don't use it, at least you can try and sell it to reduce your contract cost.

thank you , where do I get a referral code from ?

moogle · 1 Aug 2022 at 23:40

nam said:
thank you , where do I get a referral code from ?

I sent you a message. I don't think we can post a referral in a thread (I tried looking at the forum rules but no mention of it, better to be safe). Hope it helps.

nam · 2 Aug 2022 at 09:15

what a load of crap , called CS today asked to switch to the 1GB from my 500mb said they can't do it and i am over the 14 days. Then went through to Cancellations who said there team would call me in next 3 days to cancel. So i asked they cancel my install date for the 11th as i won't make that date. Not a good start. Don't know if i will sign up based on the service received today. Very poor first response

moogle · 2 Aug 2022 at 10:03

nam said:
what a load of crap , called CS today asked to switch to the 1GB from my 500mb said they can't do it and i am over the 14 days. Then went through to Cancellations who said there team would call me in next 3 days to cancel. So i asked they cancel my install date for the 11th as i won't make that date. Not a good start. Don't know if i will sign up based on the service received today. Very poor first response

That's my experience too. The CS leaves a bit to be desired. However I was thinking of getting the infrastructure installed in the house and the fact that it's a decent deal once you get it. After install there's very little to deal with them so far, so it's a sacrifice I decided to make. After coming from TalkTalk it has been okay after those hurdles if you encounter them.

nam · 2 Aug 2022 at 10:09

moogle said:
That's my experience too. The CS leaves a bit to be desired. However I was thinking of getting the infrastructure installed in the house and the fact that it's a decent deal once you get it. After install there's very little to deal with them so far, so it's a sacrifice I decided to make. After coming from TalkTalk it has been okay after those hurdles if you encounter them.

but why would I continue on a order which is more expensive and less speed than what is being offered now. Not having the option to switch to the upgrade over the phone is poor CS

moogle · 2 Aug 2022 at 10:16

nam said:
but why would I continue on a order which is more expensive and less speed than what is being offered now. Not having the option to switch to the upgrade over the phone is poor CS

i know, I'm not defending their CS. I'm just saying it was a decision I made to at least have the faster speeds at a decent price once I got it installed.
Like I said just cancel the original order and order again, frustrating as it is, it's usually the quickest way.

jonneymendoza · 2 Aug 2022 at 11:08

moogle said:
At the bottom of the page it says ends 3rd August at 11:59PM.

Do what I did, sign up and choose an install date in the future. As the date nears keep kicking it back. I think I signed up in Jan this year and got my install done in May because they wanted to get it out of the way and offered me a free month to take an install sooner.

I wish i could but i need to at least be within touching distance of exchanging contracts on the property lol

moogle · 2 Aug 2022 at 11:17

jonneymendoza said:
I wish i could but i need to at least be within touching distance of exchanging contracts on the property lol

Ahh shame, well the deals do come back from time to time.
When I signed up on the 1GBps offer it was March so it is a gap but they do it now and then.

jonneymendoza · 2 Aug 2022 at 11:25

moogle said:
Ahh shame, well the deals do come back from time to time.
When I signed up on the 1GBps offer it was March so it is a gap but they do it now and then.

Nice one ok cool! Well hopefully maybe around september or october the deal appears again.

Do thet do deals on the 3gbit one?

moogle · 2 Aug 2022 at 16:45

jonneymendoza said:
Nice one ok cool! Well hopefully maybe around september or october the deal appears again.

Do thet do deals on the 3gbit one?

I think I seen them offer it for £50, but I can't be sure. Best to check Facebook as they do adverts on there so can see the historical offers. Also it'll be embedded in their T&Cs somewhere on what period they ran certain offers. I only recall the 1GBps offer as that was the one I was eyeing up most of the time.

Turn · 2 Aug 2022 at 16:49

jonneymendoza said:
Do thet do deals on the 3gbit one?

moogle said:
I think I seen them offer it for £50

Yeah they did... I'm sure they'll be many more to come, for all their plans.
The majority of the time they have at least one promotion running.

*seven said:
They had one running late May for 3Gbps (old screenshot):