compensation entitlement

1664kronenbourg · 27 Jan 2023 at 04:28

I've had no access to the internet for over a week (starting on a sunday morning and this is my first day back online) becuase apperently somebody crashed into one of those green cubboards they have in the street for telecoms and internet access (I'm only going along with what I'm told about the cuase and I was told that some moron, probably a drink driver, crashed their car into it, thus depriving 8000 people around my way (this is what I've been told) of internet access.
question is, based on what I've been told about the circumstances but my sources could be wrong, do I get compensation?

jon86 · 27 Jan 2023 at 04:45

1664kronenbourg said:
I've had no access to the internet for over a week (starting on a sunday morning and this is my first day back online) becuase apperently somebody crashed into one of those green cubboards they have in the street for telecoms and internet access (I'm only going along with what I'm told about the cuase and I was told that some moron, probably a drink driver, crashed their car into it, thus depriving 8000 people around my way (this is what I've been told) of internet access.
question is, based on what I've been told about the circumstances but my sources could be wrong, do I get compensation?

Compensation from who?

Efour · 27 Jan 2023 at 05:11

I need compensation from op for reading the op.

Diddums · 27 Jan 2023 at 06:06

1664kronenbourg said:
depriving 8000 people around my way (this is what I've been told) of internet access.

Josh · 27 Jan 2023 at 07:25

Probably, speak to your ISP.

/thread.

john_smith · 27 Jan 2023 at 07:30

£30/month for internet? Off for 7 days. so you're going to get at best £7. Let us know how you get on.

Chris Wilson · 27 Jan 2023 at 07:37

Treat it as a legal experiment in claiming compensation, practice for when you take Mr. Putin to court when he mines some trans Atlantic cables

Semple · 27 Jan 2023 at 08:00

£8.40 a day I believe, although not sure if there's a few days grace at the start.

Automatic compensation: What you need to know

Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

www.ofcom.org.uk

Deleted member 77746 · 27 Jan 2023 at 08:29

Semple said:
£8.40 a day I believe, although not sure if there's a few days grace at the start.

With VM it’s “no internet” at all from end of day 2 auto compensation kicks in.

Your ISP needs to be on the list though.

UTmaniac · 27 Jan 2023 at 08:32

A can of Fosters, if you're lucky.

aVdub · 27 Jan 2023 at 08:34

m4rmite · 27 Jan 2023 at 08:46

You're being prepared for the electricity black outs that won't materialise.
Go check out that thread as some think 3 hours without Internet will be the end of the world.

jpaul · 27 Jan 2023 at 08:50

probably need to have backup solutions 4g/5g , cloud based processing, if the internet is mission critical for business use (what does OC have ?) - Elon's option.
- maybe you can buy enhanced insurance cover.

Diddums · 27 Jan 2023 at 09:22

jpaul said:
probably need to have backup solutions 4g/5g , cloud based processing, if the internet is mission critical for business use (what does OC have ?) - Elon's option.
- maybe you can buy enhanced insurance cover.

What the actual **** is this :confused:

BUDFORCE · 27 Jan 2023 at 09:26

I think most ISPs do provide some kind of rebate for loss or service like this, best just to ask them.

ci_newman · 27 Jan 2023 at 09:55

BUDFORCE said:
I think most ISPs do provide some kind of rebate for loss or service like this, best just to ask them.

Not sure if that's still the case where someone has crashed into the green cabinet though, opposed to a technical fault.

Arguably that's not the ISP fault, and the household should claim against the car insurance of the person who crashed.

jpaul · 27 Jan 2023 at 11:04

Diddums said:
What the actual **** is this

get your backup starlink subscription ? (that Arlington Road movie covered backups)

Deleted member 77746 · 27 Jan 2023 at 11:06

m4rmite said:
Go check out that thread as some think 3 hours without Internet will be the end of the world.

Maybe we need more black outs.

fez · 27 Jan 2023 at 11:16

They will either give you some small amount of money back or say "act of god".

booyaka · 27 Jan 2023 at 11:24

Probably on a "technicality" - your ISP will say no. It wasn't their outage/damage that cause the down time. It was outside sources etc.

You might get £10 off your next bill, but you certainly won't be getting compensation / cash in your pocket. No chance.