compensation entitlement

Chuk_Chuk · 27 Jan 2023 at 11:30

ci_newman said:
Not sure if that's still the case where someone has crashed into the green cabinet though, opposed to a technical fault.

Arguably that's not the ISP fault, and the household should claim against the car insurance of the person who crashed.

If there was something to claim, I would have thought you claim from your ISP and the ISP chases down the car insurance company for the rebate.

As a customer, it isn't your problem why the service is down, that is the ISP problem.

Diddums · 27 Jan 2023 at 13:37

jpaul said:
get your backup starlink subscription ? (that Arlington Road movie covered backups)

RetiredGreyFox · 27 Jan 2023 at 13:39

If a vehicle smashed into a green box causing an outage I wouldn't blame the ISP but I'd expect them to be working on it within the hour and not leave until it was fixed even 7 days later.

ci_newman · 27 Jan 2023 at 13:49

SexyGreyFox said:
If a vehicle smashed into a green box causing an outage I wouldn't blame the ISP but I'd expect them to be working on it within the hour and not leave until it was fixed even 7 days later.

Surely you've seen inside one of those green boxes before? It would take weeks to figure out all of that rats nest of cabling if it's been completely demolished. Nothing will be labelled, they'll need to manually trace the cables for each household (and thats assuming the cabling hasn't been ripped out of the ground and has to be re-laid to each household too).

RetiredGreyFox · 27 Jan 2023 at 15:21

ci_newman said:
Surely you've seen inside one of those green boxes before? It would take weeks to figure out all of that rats nest of cabling if it's been completely demolished. Nothing will be labelled, they'll need to manually trace the cables for each household (and thats assuming the cabling hasn't been ripped out of the ground and has to be re-laid to each household too).

Well the smashed box in the OP took 7 days hence my post

Pawnless Endgame · 27 Jan 2023 at 15:51

1664kronenbourg said:
I've had no access to the internet for over a week

At least you're accessing the internet somehow as you are posting on here.

Also, you named yourself after Kronenbourg which isn't a bad lager. If you named yourself after either Fosters, Carling or Carlsberg, I would have treated you more harshly.

john_smith said:
£30/month for internet? Off for 7 days. so you're going to get at best £7. Let us know how you get on.

Unless it's that super-fast CityFibre that is starting to roll out, he would be a n00b for paying £30/month for internet when I'm paying £16/month for unlimited 1.2GBps 'pipe' on Three.

UTmaniac said:
A can of Fosters, if you're lucky.

Dons, 2-day suspension for this guy please

rhobbyh · 27 Jan 2023 at 16:09

I bet the ISP have put in a claim against that drivers insurance, possibly factoring in the cost of compensating customers for the outage, but only compensating those customers who chase it.

1664kronenbourg · 30 Jan 2023 at 13:48

ci_newman said:
Not sure if that's still the case where someone has crashed into the green cabinet though, opposed to a technical fault.

Arguably that's not the ISP fault, and the household should claim against the car insurance of the person who crashed.

All I've been told that it was a crash, probably some moron who'd had a few cans of Special Brew at a mate's house and decided that they were fit enough to drive home.

1664kronenbourg · 30 Jan 2023 at 13:50

Pawnless Endgame said:
At least you're accessing the internet somehow as you are posting on here.

Also, you named yourself after Kronenbourg which isn't a bad lager. If you named yourself after either Fosters, Carling or Carlsberg, I would have treated you more harshly.

with names like carling, Carlsberg or Fosters I wouldn't blame you.

mrk · 30 Jan 2023 at 19:55

Some people have to go to the public library for any internet access, count yourself lucky!

Worthy · 30 Jan 2023 at 20:00

Diddums said:
What the actual **** is this

God damn you for making me reveal the hidden content.

Diddums · 30 Jan 2023 at 20:22

Worthy said:
God damn you for making me reveal the hidden content.

I just imagine him as a man on a park bench with a can of White Lightning in one hand and a packet of Rowntree Randoms in the other.

theone8181 · 30 Jan 2023 at 20:29

fez said:
They will either give you some small amount of money back or say "act of god".

How does that work as an atheist

.

m4rmite · 30 Jan 2023 at 20:32

theone8181 said:
How does that work as an atheist .

Then God is getting his revenge on you for not believing

Malevolence · 30 Jan 2023 at 20:40

Diddums said:
What the actual **** is this

The bot is malfunctioning again.

Scougar · 30 Jan 2023 at 20:49

fez said:
They will either give you some small amount of money back or say "act of god".

I remember actually reading my insurance policy when I was younger. Auto Insurance Policy is void if caused riots, nuclear war or act of God. Lol.

theone8181 · 31 Jan 2023 at 06:10

Scougar said:
I remember actually reading my insurance policy when I was younger. Auto Insurance Policy is void if caused riots, nuclear war or act of God. Lol.

It's the act of god that I don't agree with. Surely that means they could wriggle out of most thing, a tree fell on your car that's an act of god, you skidded on ice, that's an act of god etc. At least with nuclear war you'll either not care or end up with superpowers :cry:

.

robgmun · 31 Jan 2023 at 06:58

Josh said:
Probably, speak to your ISP.

/thread.

Do they actually take care of the infrastructure? I would think it would be BT instead

Josh · 31 Jan 2023 at 07:00

robgmun said:
Do they actually take care of the infrastructure? I would think it would be BT instead

Could be correct but they should claim for losses from the incident and should give at least a discount back to the consumer.

In a perfect world anyway.

SpellowHouse · 31 Jan 2023 at 10:39

In passing, it always annoys me that if a company gets fined for losing data or service loss, the fine is not handed to customers.

compensation entitlement

I haz 4090!