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I wrote this on a similar thread

Apple are very inconsistent with this.

I got my 4 on launch day and developed the same issue. The day before the 4s launch i went to the braehead store and basically got told there was nothing they could do. Spoke to the manager who also confirmed this. Went through the usual sale of goods act stuff about being a quality product and would be expected to last longer than this etc etc. left it with him saying i would pu it in writing with 7 days notice before i comence legal action at the small claims court.

Ended up being in glasgow town centre later that day and went into the store there. Genius agreed it was faulty and i was out of warrant. Said she would take it through the back to open it up and try and clean the dust out for me. She came back 10 minutes later to tell me that there is a small wire behind the button that has been getting worn away and this was why i am having a problem. As a gesture of goodwill she would replace just this once for free. My new phone would come with a 90 day warranty.

Now i was very impressed with this. She was just a genius and not a manager and could authorise this. Stark contrast to the 1st store.

When i arrived home that night i was surprised to find a message on my home phone from the first store manager. He was askin if i could call him as he had contacted head office about my case and he was now in a position to rectify my issue. So they did get there in the end i suppose.

Be prepared to take it to a small claims as you will win if it is a manufacturing fault on a quality product that does not last 15 months.

Coincidently 2 mates in my office have the same issue and have now gone to the braehead store and got their out of warranty phone replaced no issue at all. Looks like there must have been a bit of a training issue with them being a new store.

All the best.
 
Update: just been into the Eldon Square store. They again flat out refused and insisted I had to pay £119 or something for a replacement. I told them that the sales of goods act insists upon 'durability' of a product, and that this is known to be a common issue. They refused to take on board my points, and I left the store furious. I'll be writing a letter to the Eldon square manager this week quoting the relevant sales of goods act legislation and update in due course.
 
I think the point is that Apple seem to be very hit and miss with how the treat customers in this situation.

I too have a launch day iP4 which has a dodgy home button - it's a known issue, and is clearly a manufacturing fault - i.e. the button isn't sealed correctly, or is put together in away that allows it to fail over time through normal use.

A £400+ product, commonly sold on a 24 month contract should absolutely not fail within that period.
 
The peroid of your contract has nothing to do with apple, thats to do with your phone company. They come with 1 year warrenty and you can buy apple care if you want longer.
 
That's not strictly true, and it's probably time for watchdogs to do something about it, because the current "1 year warranty" rules are simply misleading.

Under the EU directive 1999/44/EC "A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."

The buyers needs to report a problem within two months of discovering it if they want to be covered under the rule and does NOT need to prove whether the fault was inherent to design.
So as long as the items were purchased no longer than two years ago, you are reporting the fault within two months from discovering it and the goods don't show any sign of the fault occuring due to your own actions and misuse, the store lawfully cannot refuse to fix or replace the item free of charge.

Read more: http://www.thisismoney.co.uk/money/...Your-rights-mobile-phone-breaks-contract.html
 
Great minds V0n.

We also have our own rules which cover you upto 6! years on the sale of goods act... if you buy something that should not break within that time you can still kick up a fuss and get part payment back etc.
 
The other thing to bare in mind is that while other people may have been out of warranty is the following:

- They have some discretion when it comes to honouring an out of date warranty. Last time I was at the Genius bar, a girl's had expired by two weeks, but they let it slide. So for all you know, it could have been a similar situation with the two girls.

- Although it's not something they would publish, there may be more favour to you if you had purchased Apple Care and it had expired. If you had payed for their extended warranty and never used it, they may be a bit more likely to assist than if you hadn't.
 
shadesofgrey said:
In this case they have already admitted that it is a known, common problem with the iphone, so, yeah.
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Ok and if theres a nick on the corner, they can just say you dropped it and you can't argue back to that.

Either way 1 year warranty is what they advertise, so thats what you should expect.
 
Ok and if theres a nick on the corner, they can just say you dropped it and you can't argue back to that.
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Eh? A nick on the corner would be spotted when new. It wouldn't even matter if it had a 'nick' in this case because that is not the reason it is being returned.


Either way 1 year warranty is what they advertise, so thats what you should expect.
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Nope, you're totally wrong.

*Whatever* they advise, cannot, ever, take away your statatory rights.
 
Gavcur said:
Be prepared to take it to a small claims as you will win if it is a manufacturing fault on a quality product that does not last 15 months.
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To be honest it doesn't matter what it is, it's far cheaper for them to replace/repair a product than to turn up to the small claims court, regardless of the actual facts.

I'm not saying that's particularly ethical if you choose to take advantage of that but it's how it is. Send them the standard letter stating you intend to submit a claim and they'll settle, any big company will, it's more expensive for them to fight it than to give up, even if they win.
 
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