Complex solar issue

[vpatel25]

Hello All,

Installer has installed Solar pv while they lost MSC Certificate after I signed the contract.

The flat roof and pitch roof installation has been incorrect as per MSC.

Now, Pigeon is getting trapped inside and not able to come out. Meanwhile, I have received a full refund of payment.

Now pitched roof installation has cause verge to damage and I have to pay for it.

Please advise me going forward

Should I ask someone to remove the system? How much might it cost me to remove?

Is there any chance to recop money to uninstall from Installer?

Should I try yo fix it? I am worried about flat/pitched roof damage because of the high wind.

Keeping will cost me, and it might cost afterwards!

Please advice me.


Please advice me.

 

[vpatel25]

Thank you for your response.
The installer is not responding now.

Lawyers and expenses are always costly, so we need to find alternative options.

Is there any company/scheme that can collect and installed the Solar PV System for free?
or something like that.

Please let me know.

I am not sure there is any solar installer ombudsman.
If yes Please let me know.

 

[vpatel25]

Why would you want to remove….does it not work at all??

You also received a full refund, so should have the money to fix the verge, cant cost that much??

Thank you for your response.

Installtion on the flat is not safe as it is very close to verge, making it unsafe in case of high wind.

Pitch roof is having Bird getting trapped and unable to come out.

So both are not safe and electric not been installed correctly.

Now as I have very bad experience, I am worried about further cost as installer couldn't MSC certified.

Please let me know what are best option for me?
How to achieve it.

 

[vpatel25]

Don't cheap out on solar installation. Adviced

Now let me know best options for me.

 

[vpatel25]

Don't cheap out on solar installation. Adviced

Now let me know the best options for me

Bot?

sorry didn't get you?

 

[vpatel25]

Any pictures? How close to the flat roof edge? How is it fixed down? When was it installed, has it been through any winter storms yet?

thank you for asking, I don't know how to send pics here but both the flat roof and pitched are 300mm close to the edge. (also looks like because it is close to the edge, it is might be causing verge damage during storms on pitched roof.)
the flat roof panels are not fixed down.
It's up for two winters and there were storms.


but looking at complexity, what do you think?

 

[vpatel25]

Easiest option would be to put a request on rated people for someone to come and correct the problems. If you already have the equipment for free, then paying someone to come and correctly remove and reinstall properly is a no brainer.

Thank you for your response.

correcting the problem is not easy pitched roof and flat roof installation is occupying the whole of the area. there is no room to move. I am now so fed up thinking of removing it and will not reinstall it.

Just getting rid of the system might fix future costs, and will make the roof/electric safe.

 

[vpatel25]

Sounds like the flat roof is fine then if its been through 2 winters already, so can leave that alone? Bird guard mesh needs fitting around the pitched install to stop the pigeons? Damage to the verge, obviously needs repairing and then working out why it became damaged and do something to stop that. Really need pics to advise further.

If its been up for 2 winters, whats the problem with the installer now losing MCS certification?

I am after fixing the verge but it might be damaged because of the pitched roof Solar PV is very close to the edge and due to vibration, it might be damaging the verge or during installations.

I am worried that the flat roof panels can damage the roof if it is not stable and that's too much to pay for.

The installer lost MCS accreditations after I signed the contract and installation so didn't produce the MCS certification.
I don't MCS certificate for the installation.

I am worried about further costs as not gain much from installation and no point in spending more when the return is low.

Please advise.

 

[vpatel25]

You cheaped out by not getting bird fencing and now complaining about birds?
Fact is you then had a full refund after as well!

bird fence has been installed by installer is not working as birds are still getting under.

 

[vpatel25]

Nothing wrong with those installs……mine are fitted closer to the edge than those without issue. They been up 2yrs you said with no issues.

So whats the problem???

MCS guys complained about this as this could cause overturning of the panels during the storms and I don't want further damage to the property. that will be too much to pay, if anything goes wrong.

 

[vpatel25]

As long as those rails are still fixed and solid, there should be no vibration and damage to the verge from them? Must've been from installation, so fix it, whatever is wrong with it, and see if any damage occurs again, which is doubtful looking at the install.

How is the flat roof panel array held down, ballast in buckets? If so, it cant really damage the roof unless not enough weight is in there and it slides around? But with 2 winters behind it now, is also doubtful.

If you've had a full refund, god knows how you managed to get that, I dont really know what the issue is. The system is working, you're generating and getting free power when the sun shines yes?

The flat roof panels are held down using ballast.
I got a refund from the credit card company.

It is free power but there are other costs involved e.g. battery is giving up during winter as PylonTech is not been able to communicate with the Solis inverter and getting flat. as per Solis, it needs a battery to be able to work properly.

the flat roof, pitch roof (pigeon issue), and electric/ battery also I believe it is producing full power as the installer has installed panels in the wrong direction to get more panels on the flat roof.
Looks like I am fed up with these as so many unknowns and future costs are giving me nightmares.

 

[vpatel25]

are those pictures you posted recent? there doesn't seem to be any bird fencing?

bird fencing for the panels usually has metal netting at the edges and look like this:

I can confirm that I have bird mesh but not effective to deter the bird going under.

 

[vpatel25]

Well the battery issue is a new thing, and that'll probably simply be a simple settings issue.

As Welshman says, there's no costs unless you want to pay someone else to remove it all and install something else?

Sounds like the installer was optimising the layout to get you the most panels, something most people are happy with? If those panels had flipped/damaged the roof etc, then fair enough, dodgy crap install etc, but that's not happened.

To me, or sounds like your just need the bird mesh installing properly, and a setting or 2 changing on your inverter? What's the minimum discharge level set to? Do you know anything about it?

Yes battery is set to min 20% buy still discharging to 0.

Bird mess is messy as I asked roofer to fix one side and now birds back from different location and not be able to come out. I have to open the mesh from windows. So it is nightmare situation. Calling roofer is costly and God know what they will do when working.

 

[vpatel25]

There are no future costs…….just leave them be and let them produce the electric.

And how are they installed in the wrong direction??? They are installed where you wanted them in the direction the roof is pointing. Cant be installed any other way

I asked to install flat roof panels on south but they still installed on east so producing significantly less.

 

[vpatel25]

There are no future costs…….just leave them be and let them produce the electric.

And how are they installed in the wrong direction??? They are installed where you wanted them in the direction the roof is pointing. Cant be installed any other way

I asked to install flat roof panels on south but they still installed on east so producing significantly less.

So why didnt you stop them when they was fitting the system???

Seems like all this isnt just the fitters problem……

I was working on that day dispite previous communication and after that they refused to change.

 

[vpatel25]

I am getting the impression we are only getting half the story here and even that half sounds as dodgy as can be

Thank you for your response.

Why would I talk about half story when I will gain some valuable response from the discussion only if the story is full. I believe so.

 

[vpatel25]

When my system was first installed I had a similar problem, turned out that the CT clamp wasn’t actually connected properly, so there were no readings reaching the inverter. The inverter then switched to it’s “off grid” discharge setting, which was 0% SoC.



I’m reading buyers remorse.

That's correct I am regrating but not sure how to fix or go forward as not a technical person and can't fix it myself. I don't want to occur further cost as cost of labor is not that low.

 

[vpatel25]

Is it still called buyers remorse when you don't pay for it.

Maybe the real reason for no MCS and why nobody will fix it

Thank you for your positive response.

I paid it but due to issues not resolved by installer, I got refund.

It would have been nice to get some advice how to go forward from this.

 

[vpatel25]

Id like to know what the credit card company was told to get a refund…….as by the seems the installers didnt give them the refund. All sounds as dodgy as a 2 bob note to me.

thank you for your response.

The Lloyds credit card company has refunded me.

 

[vpatel25]

Id just like to know what you told them to get a refund of the full cost and who backed up what you told them. Because to me it sounds like buyers remorse.

Couple of companies backed me up.