Components eligible for return within a week?

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Soldato
Joined
27 Jun 2006
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Hey folks,

I bought a laptop recently and an SSD from a competitor (only because OcUK don't have it in stock).

Unfortunately today, said laptop has developed a problem and I'm returning it for a refund - which renders the SSD drive without a purpose.

I only took delivery of the drive yesterday and it's barely had time to stretch it legs, but am I right in thinking that I can return it within 7 days, no questions asked?

I have looked around for policies but it's a mess to read through and is ultimately unclear.

Thanks for any clarification on the situation. :) (mad rhymes)
 
Under the distance sellers act, you may buy a product and inspect it as you would in a shop, and return it. You should receive a full refund on the item, but you'll have to cover postage.

if you've installed it then you can't return it, as it's now used.

It could be worth telling them what's happened and if they are still willing to refund.

Why not just get a replacement laptop and use your SSD in that?
 
I have indeed installed it unfortunately. I will get in touch with them and hopefully they may cut me some slack.

Just on a side note, can SSD drives be 'zero-d' before sending back (similar to traditional hard drives)? I may think twice about returning it if not.

Thanks for your help, Ben. :)
 
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No worries.

Of course, if they can't tell that it's been installed, and you don't tell them. Then you'd be very dishonest and I'd never suggest doing that... honest
 
Hopefully should be able to return it okay. :)

I now come to the problem of wiping the thing. I've done a seven-pass on the SSD to 'securely erase' it. But I've been since reading about the drives and some people think that may not be enough.

There have been a few suggestions of software in Windows but I only have OS X available at the moment - so that's a no goer.

Should 7 passes be enough? Normally with a traditional hard drive I wouldn't have any doubts but as this is new tech, I'm not at all sure and don't want to have to change all my login details to websites I use (eg PayPal, eBay etc).

I understand that data may be accessed even after x passes but don't want it instantly available when it's next plugged in, incase SSDs work 'that' much differently.

Thanks for any help and if a passing mod could kindly move this into hard drives, that would be appreciated. :)
 
Ben M said:
if you've installed it then you can't return it, as it's now used.
Click to expand...

Not true, that only applies to software, CDs etc which once opened cannot be returned under Distance Selling Regs. Hardware/other u just have to take "reasonable care" of the item, this could include testing it (provided it shows no wear).

DSR allows u to return an item bought at a distance (i.e. over the phone, postage, internet) provided that u notify the retailer in writing of ur intention to do so within 7 working days from the day after having received it. U can then choose to return it urself or the retailer can arrange for collection but it will be at ur cost.

OFT guidance - pretty harsh for the retailer!!:
3.58...The DSRs
allow consumers to examine goods they have ordered as they would
in a shop. If that requires opening the packaging and trying out the
goods then they have not breached their duty to take reasonable
care of the goods. In these circumstances you [THE RETAILER] cannot insist that
consumers return the goods as new or in their original packaging....
Click to expand...

And regarding ur laptop:
3.57 If the goods are faulty or do not comply with the contract, you [THE RETAILER] will
have to pay for their return whatever the circumstances.
Click to expand...
 
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