Computer Keeps Freezing!

demon8991

demon8991

demon8991

Soldato
Joined
7 Jan 2003
Posts
4,458
Location
Gold Coast, Australia
Help!!

My computer keeps freezing and I don't know what is wrong with it, I thought it was 14.4 drivers from AMD as I know a few people have had lock ups so I rolled back to 13.12 but I just had two freezes again, one while browsing Facebook and the other while booting back up again from when I had to switch it off from the previous lock up.
 
ExRayTed said:
My first port of call is always to wind off the overclock.

Then I'd make sure you're running the latest firmware on your SSD as the M4s were prone to issues on the earlier firmware
Click to expand...

Would the overclock be the issue it has been at that level since I got it 2 years ago?

Just checked and I have the latest firmware for my SSD.
 
wazza300 said:
any bsod codes flash up?

how much dram v are you using? and vccio/vccsa volatge
Click to expand...

No I don't get any BSOD codes at all which is annoying in a way, it just freezes everything locks up and I have to hold down the power off button.

Will check the voltages soon, I am just running memtest to see if there is any issue there.
 
Ok I ran memtest on both modules and got 1 pass and 0 errors and then decided to stop, as suggested I will run it again and test each individual ram stick.

Just checked my BIOS for RAM and CPU settings and I have noticed my CPU voltage was set to offset and auto and the voltage was flicking around all over the place. This setting seems to have changed as I have always had it in manual mode and locked at about 1.235v, I have now locked it and will see if this makes a difference. Below are the screenshots from my BIOS.

140601090118.BMP


140601090137.BMP


140601090209.BMP
 
Ok found the setting and set to XMP and Profile 1.

Also changed to offset +0.005v and will do some prime95 now.

May I ask what level loadline calibration is as I have never touched that setting before?

Thanks for all the help guys, as usual great, informative and speedy responses.
 
Currently running Prime95 and have been for 20 minutes on the Small FFTs and I have temperatures of 51-52 degrees. CPUZ is saying voltage is at 1.184v.

I haven't changed the LLC yet from whatever the default setting is, do you think I need to?
 
Ok so I have set LLC to medium and offset to +0.020v.

Idle Voltage is now 1.040v
Load Voltage is now between 1.216v - 1.224v (temps 55 degrees)

Do you think the vdroop was causing my freeze issues?

A side note shortly after starting prime I got a message saying my AMD drivers stopped working and recovered, is this related?
 
Excellent thanks for your help.

0.030V seems to be stable as now!

I shall report back here over the next few days and let you know if I have any offers issues or not.
 
PC froze again today just as it was entering the desktop upon boot up.

I have reverted back to manual voltage and set at 1.240v, if it happens again I think I will have to take the overclock off completely.
 
Ok, so bad news.

After switching my overclock off completely I got another freeze, I turned my computer on when I got home and went and had a shower when I got back to my PC it was frozen again.

I have now taken one stick of RAM out to see if that makes any difference.

Anyone else got any suggestions?
 
Adz160 said:
Hi Demon8991

I had a problem with my system freezing back in March this year. The system was a new build from OCUK. After a couple of weeks I noticed the system would freeze at random times but never whilst gaming. I RMA'd the system back to OCUK who put the system through a few tests, but they couldn't get it to freeze like it was for me. I thought I was going mad, but eventually after them having it for a few days it did freeze, and from the reports they had on the fault it was the graphics card. The card I had was the Gigabyte GTX770 2Gb OC Windforce 3, they replaced the card and ever since then the system hasn't missed a beat. (Touching wood now)

I know you have a totally different graphics card to me so it might not be related. Just thought id let you know my experience.

Before the problem was solved I had tried the following

Fresh install of windows on two separate SSD's.
Updated BIOS on Motherboard
Rolled back drivers on the graphics card.
New set of RAM installed
Disconnected the whole system and re-wired it
Click to expand...

That is interesting, I really hope it isn't the GPU as the 7990 isn't made anymore and I don't think AMD/Gigabyte would give me two GPUs to compensate for it.

lude1962 said:
have you tried it with just windows boot ssd ie without 2x Samsung F3 1TB RAID 0 l 2x WD Red 3TB RAID 1
Click to expand...

I will make that the next thing I try! Could it be a faulty stick of RAM or does sounds unlikely?

I find it strange that the crashes only occur when the system is idle or browsing the net. I have never had an issue when gaming or putting the system through stress.
 
So I am now running the 14.4 WHQL drivers but was having the issues with the 13.12 as well that had previously been running fine since they were released in December.
 
I have never touched my ram voltage as I have never overclocked it. It has always been at the default settings and been fine, out of interest how would that have changed?

RAM is currently set up one XMP/Profile 1 which I changed last week, previously it was just set manually to 1600Mhz.
 
No I have changed nothing which is so weird.

I haven't had enough time to see if it will crash on one stick of RAM yet but it didn't last night.

I have also read that some times ASUS AI Suite can cause some problems so it might be worth me uninstalling that maybe? I also run AIDA64 as it has an LCD read out on my Logitech Keyboard.
 
wazza300 said:
I run asus ai suite fine but on z68 board,also use aida64 without any trouble but worth disabling/uninstalling them for testing

ram might need a bump in dram voltage,i ran some corsair vengeance that needed 1.55v,they would freeze sometimes if on 1.5v,again worth testing to see as it wont hurt the ram ect

are you 100% sure the m4 is on latest firmware? as that has well known 5400 hour use freeze bug
Click to expand...

Ok well I will bump the voltage up and see how it performs I do find it strange that it has ran for two years at whatever voltage it is now and now it is having issues.

The M4 is on the newest firmware as is the bios as I always ensure these two things are updated and I check frequently.
 
wazza300 said:
could be psu degrading or memory slightly

could be anything but all you can do is test the things that wont cost you anything then move onto replacing parts
Click to expand...

Nice one thanks!

I will make sure to do all of the suggestions and see it makes any difference.

Is there anyway of testing the PSU?
 
Ok it just froze again, this time with one stick of RAM in the motherboard.

I have removed that stick and put the other one back in the other slot and have raised the DRAM voltage to 1.55v.
 
Adz160 said:
I don't suppose you have tried running your system, using the on-board graphics. That will probably rule out the graphics card if its still freezing...
Click to expand...

Yep that is my next step if I get a freeze on one stick of ram @ 1.55V.

I am just praying that it is not the GPU as I don't see myself getting another one.
 
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