Computer literacy is still a huge problem

Diddums said:
I explain things, he just doesn't get it. Nothing sticks. As infuriating as it is, he's our best-intentioned staff member and always tries so we let it go.
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Most of the time it is because they have a problem, ask you, just want you to fix it and don't care how it's fixed (hence why they never remember).

When I used to do private PC support, most of my time was showing 'silver surfers' how to do basics on Word, Outlook etc. Not bad money but my goodness it tested patience sometimes.
 
I'm not even in IT and I seem to spend a third of my week showing people how to use programs. Most of these people have been in the company far longer than me.
 
SixTwoSix said:
I'm shocked how many people don't know that within windows, if you hold the Alt key and then press F4 you get a prompt which will have a solution for virtually any problem you're experiencing.
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Excellent!, i've e-mailed this solution out to the company and forward your details SixTwoSix for support. Cheers dude! :D
 
I keep telling my missus that she needs to go on a course. She is a teacher and uses Excel etc for lots of her planning, but it's painful watching her navigate around it, taking 10 minutes to put a border round something or move some cells around. If she knew what she was doing she'd be able to get her work done in a fraction of the time!
 
Street said:
I keep telling my missus that she needs to go on a course. She is a teacher and uses Excel etc for lots of her planning, but it's painful watching her navigate around it, taking 10 minutes to put a border round something or move some cells around. If she knew what she was doing she'd be able to get her work done in a fraction of the time!
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This seems to be the biggest hindrance to productivity in my office. Managers have scratched their heads wondering how I'm able to get a lot done, but also to do it correctly.
 
It is really boring, you would think by now people would have some sort of idea, my parents are in the 70's and have a basic grasp, anyone born in the last 18 years has had Internet access since they were born, I am 35 and did not have Internet access until I was 14.
 
Haze said:
It is really boring, you would think by now people would have some sort of idea, my parents are in the 70's and have a basic grasp, anyone born in the last 18 years has had Internet access since they were born, I am 35 and did not have Internet access until I was 14.
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I am beginning to get rather disallusioned by it. It's like a problem that never seems to get any better.
 
Diddums said:
We've got one of these at work. He is left handed so has to move the mouse over and types with one finger. He doesn't capitalize anything and his emails look like they'd be more suited to crayons than a keyboard. It doesn't matter how many times I explain things, he just doesn't get it. Nothing sticks. As infuriating as it is, he's our best-intentioned staff member and always tries so we let it go.
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Why not either make it part of his objectives (ergo future pay rises now depend on it) or if that fails put him on a PIP (it doesn't have to be a negative thing to do).
 
The worst is when you get a user tell you 'I'm not very good with technology' when their job is computer based!! Like how the hell did you land that job if you don't know what I mean by 'close that window' or 'take a screenshot for me'.

Seriously Windows at this basic level has been more less the same for nearly 30 years. :mad:
 
Haze said:
It is really boring, you would think by now people would have some sort of idea, my parents are in the 70's and have a basic grasp, anyone born in the last 18 years has had Internet access since they were born, I am 35 and did not have Internet access until I was 14.
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Being able to access the internet on a phone/tablet/mac is not the same as being able to use software productively in a Windows environment though.
 
Artery said:
I'm not even in IT and I seem to spend a third of my week showing people how to use programs. Most of these people have been in the company far longer than me.
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This is typically the problem, people who remain in any company, especially public sector ones rarely add anything to their skills and the daily tasks they do remain unchanged for years.

I'm an ex-IT worker, employed over the year in several different companies and frankly those IT departments are no better despite being computer literate though. People rarely review tasks to see if they can be improved, dropped or merged either using IT or in many cases perhaps no longer required due to changes within the company or it's policies and procedures.
 
Both my sister and my dad are quite bad. Despite how many times I've explained to my dad, he still can't get his head around browser tabs. You think getting them tablets and stuff is a good thing, but you just give yourself more problems down the road.


Kainz said:
How is babby formed?
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Rofl! :D
 
SixTwoSix said:
I'm shocked how many people don't know that within windows, if you hold the Alt key and then press F4 you get a prompt which will have a solution for virtually any problem you're experiencing.
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Dick head !!!!!!!! you didn't say how to get page back.

I switched it off and restarted Grrrrrrrr.

Seriously I am a old geezer and my brother used to say come look what I am doing on PC -- I sat there like a nodding donkey and my eyes were crossing.

This was when I was in my 50's.


One day I thought If I got a pc I could look at my shooting scores online. - that was it - I wanted to know how everything worked.

I think old people have to have a reason to buy a PC and fartbook certainly isn't one- neither all the other chatty pages.

Although I have built my own PC I am still just a beginner but I enjoy fiddling with PC's - It's a challenge for me and is something to do in winter.

Excel still baffles me although I have a basic spread sheet :):)

PS - I am left handed and wife never put's mouse back on left side and I type with 5 fingers so quite a PC expert- ;)
 
I am 33, and have been using computers for 85% of my life, so I just accept that I will be exceedingly computer literate. Being an Excel guru is a double-edged sword though.
 
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