Computer performance issue

Unlucky Lee · 18 Oct 2013 at 16:30

Just under 1 year ago I bought all the components for a new computer from my local OC. Up until now it has done everything I have asked for perfectly. But over the past week I have began to notice really big performance issues. I have not changed how I use my machine at all and I have never really pushed my machine anyway. I use it for mainly watching things on the internet and playing games such as League of Legends and RuneScape.

I initially thought virus and ran 2 full scans with different Anti-virus software and both came up with 0 threats. Since then I have reformatted my computer and still have the same performance issues.

To try and explain it further, all I can say is that my computer just begins to run really slow as if I'm trying to run too many things at one time. I have spoken to a few people and they think it could be a hardware issue. Everything is still under warranty and just would like to know anyones advice on my situation.

I plan to take my machine into my local OC tomorrow and asking them for their advice also.

EDIT: Sorry if my description isn't detailed enough, I aren't very knowledgeable when it comes to computers.

snips86x · 18 Oct 2013 at 16:45

Can you post your spec?

Glanza · 18 Oct 2013 at 16:45

Cleaned it out recently?
Ran any temp monitoring software?

Unlucky Lee · 18 Oct 2013 at 16:58

How do I get my specs up?

And I cleaned it all out yesterday and still experiencing the problem. I have CoreTemp installed on my computer and my friend took a look yesterday and told me it wasn't an overheating problem.

Unlucky Lee · 18 Oct 2013 at 17:00

http://puu.sh/4T9ga.png

I believe that's my specs?

http://puu.sh/4T9lZ.png

That is currently what CoreTemp is saying also.

snips86x · 18 Oct 2013 at 17:12

Unlucky Lee said:
How do I get my specs up?

And I cleaned it all out yesterday and still experiencing the problem. I have CoreTemp installed on my computer and my friend took a look yesterday and told me it wasn't an overheating problem.

Unlucky Lee said:
http://puu.sh/4T9ga.png

I believe that's my specs?

http://puu.sh/4T9lZ.png

That is currently what CoreTemp is saying also.

Not really what we're after, try this.

List everything you have:

CPU
Motherboard
RAM
SSDs/HDDs
Graphics Card
PSU

If you can download and install Real Temp and CPUID, post a screenshot of each and should help a little more.

Unlucky Lee · 18 Oct 2013 at 17:35

HIS HD 7950 3072MB GDDR5 PCI-Express Graphics Card (H795F3G2M)
Seagate Barracuda 2TB 7200RPM SATA 6Gb/s 64MB Cache - OEM (ST20000DM001)
Patriot Viper 3 "Venom Red" 8GB DDR3 PC3-12800C10 1600MHz Single Module (P38G169UR)
Inter Core i5-2500K 3.30GHz (Sandybridge) Socket LGA1155 Processor - Retail
MSI Z77A-G45 Intel Z77 (Socket 1155) DDR3 Motherboard

Those are what I have, listed from the receipt
I also have 2 BenQ monitors, a cd/dvd drive, and a Corsair power supply.

I'll install them other 2 things now

Unlucky Lee · 18 Oct 2013 at 17:44

http://puu.sh/4TaJC.png - RealTemp

http://puu.sh/4TaUh.png - CPUID

snips86x · 18 Oct 2013 at 17:50

Unlucky Lee said:
HIS HD 7950 3072MB GDDR5 PCI-Express Graphics Card (H795F3G2M)
Seagate Barracuda 2TB 7200RPM SATA 6Gb/s 64MB Cache - OEM (ST20000DM001)
Patriot Viper 3 "Venom Red" 8GB DDR3 PC3-12800C10 1600MHz Single Module (P38G169UR)
Inter Core i5-2500K 3.30GHz (Sandybridge) Socket LGA1155 Processor - Retail
MSI Z77A-G45 Intel Z77 (Socket 1155) DDR3 Motherboard

Those are what I have, listed from the receipt
I also have 2 BenQ monitors, a cd/dvd drive, and a Corsair power supply.

I'll install them other 2 things now

That's great!

Have you attempted a disk clean up at all?

What are you doing when you are experiencing these performance issue? Can you open and monitor the 'Performance' tab on Windows Task Manager?

It may be worth using another sata port on the motherboard.

Unlucky Lee · 18 Oct 2013 at 17:54

I have tried a disc clean up but it has done nothing.

As far as tasks, it ranges from anything such as just typing on skype, loading an internet page, trying to play league of legends, opening the control panel. It's like the computer just experiences lag and just freezes for a few seconds. Like it cannot cope.

http://puu.sh/4TbdU.png - Performance tab
I've checked this a few times when experiencing the 'lag' and it's never been anywhere near the top. Max i've seen is like 40% and 4GB.

I'm not quite sure how to change the harddrive port. Should I give it a go now?

Just as a side note: I used to be able to load a league of legends game in < 10~15 seconds. Now it takes several minutes and various interfaces within the game fail to load.

Avenged7Fold · 18 Oct 2013 at 18:33

Unlucky Lee said:
I have tried a disc clean up but it has done nothing.

As far as tasks, it ranges from anything such as just typing on skype, loading an internet page, trying to play league of legends, opening the control panel. It's like the computer just experiences lag and just freezes for a few seconds. Like it cannot cope.

http://puu.sh/4TbdU.png - Performance tab
I've checked this a few times when experiencing the 'lag' and it's never been anywhere near the top. Max i've seen is like 40% and 4GB.

I'm not quite sure how to change the harddrive port. Should I give it a go now?

Just as a side note: I used to be able to load a league of legends game in < 10~15 seconds. Now it takes several minutes and various interfaces within the game fail to load.

Do you find that when it lags, the sound output is normal or that lags too?

Ctrl+Shift+Esc --> resource manager --> CPU tab

When it lags, do you find that certain processes spike in CPU usage?

Unlucky Lee · 18 Oct 2013 at 18:39

Sound output is normal when it lags. And I can't see any spike in the processes.

Unlucky Lee · 18 Oct 2013 at 18:42

I have dual monitors working at the moment, watching something on the right one and playing games on the left. I just tried to type to a friend on skype and it kept freezing as I was typing yet the video and sound from the film on the right monitor was unaffected.

Avenged7Fold · 18 Oct 2013 at 18:44

Might be a driver issue. Have you tried a fresh install of windows? Most of the time, if the problem is not apparent to be a hardware issue, this usually helps. If not, at least it will clear any junk you don't use.

Unlucky Lee · 18 Oct 2013 at 18:48

I've completely reformatted my computer and insalled a fresh version of windows 7 and the problem still persists. My friend helped while doing this as he is more knowledgeable about computers and he believes it's most likely a hardware issues after everything we have tried so far.
Everything is less than 1 year old and was working 1 day then not the next without my input at all.

Avenged7Fold · 18 Oct 2013 at 21:35

My next step would be to reset the bios but you will lose your overclock if you do this. Considering its still under warranty/buyers care, i would just have the shop take a look at it before wiping your overclock and taking stab in the dark to solve the issue.

Bishie · 18 Oct 2013 at 21:35

If your system's performance is notably poor despite performing a reinstall, I'd be inclined to run Seagate's diagnostic tool. It could conceivably be an underlying fault with the HDD. If it's still within warranty, you can RMA it for a replacement.