Computer restarts when playing games

Jive-Zombie

Jive-Zombie

Jive-Zombie

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30 Jan 2005
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708
Hi guys,

I bought this new (built to order) system recently.

AMD Ryzen 5 7600 Six Core 5.10GHz
Asus Radeon RX 6500 XT Dual OC 4GB
Asus TUF Gaming B650-Plus WIFI
Kingston FURY Beast EXPO 32GB (2x16GB) PC5-44800C36 5600MHz

I've been fiddling with my chipset and graphics drivers to fix this issue since it arrived.

Just wondering if you guys can help?

Thanks in advance.
 
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My advice is first check the event viewer for errors/warnings around the times your system is crashing and keep records with photos or copies of the events. Also, try to get video evidence of the crashes whilst you're using the system. Pick a game that crashes consistently.

Then let OCUK deal with it. You could be chasing your tail for days and it might never get sorted.
 
sg0 said:
My advice is first check the event viewer for errors/warnings around the times your system is crashing and keep records with photos or copies of the events. Also, try to get video evidence of the crashes whilst you're using the system. Pick a game that crashes consistently.

Then let OCUK deal with it. You could be chasing your tail for days and it might never get sorted.
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Thanks for replying.

I've been going back and forth between all sorts of things. Event viewer didn't help at first but that's because I didn't know what I was doing.

When I got the pc I did windows updates and it installed a driver which was for the amd gpio controller. I found out that driver (2.2.0.121) was from 2019.

I rolled it back to find the previously installed one was dated 2017.

Last night I decided to try the installer myself and just updated that single driver and it seems ok so far. Played a game and it was ok. Even the fan I heard reduced itself within minutes.
 
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Update.

I've tidied up my op and also wanted to mention the fan was fine (might have been imagining it :p) but sadly I've had the restart issue again.

How do you guys manage your chipset and graphics drivers? Also what do you recommend for installing/uninstalling?

Are there any good combo's of older drivers I could use maybe?

Note: The current drivers I have were all setup by oc. All through device manager I think.
 
I always get my motherboard drivers (LAN, Chipset etc) from the motherboard manufacturers website. In your case you can find them all here. You can get your graphics card driver direct from AMD here. Download the drivers, unzip if needed and run the .Exe to install them. There is no need to mess around with device manager or uninstalling the old drivers.

This sounds more like a power issue to me. What make and model PSU is fitted in this pc? If this was from OCUK chances are it's a crappy Kolink. Have you checked all power connectors to ensure that none have come loose in transit?

Once you have it running properly it is a good idea on a young platform such as AM5 to check what bios version you are running (CPU-z will tell you under the motherboard tab) and see if there is a newer one on your motherboards webpage (1st link above) and if there is flash to the latest using your motherboards USB Flashback. You need to rename the bios as per the instructions on the bios download page then stick the new bios on a USB stick. Shut down your pc and plug the USB stick into the relevant slot on your motherboards I/O panel and press the Flashback button for three seconds until the light starts flashing (power needs to be on but pc shut down). There should be instructions in your motherboard manual or you can have a look at this handy video by Asus.
 
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pastymuncher said:
This sounds more like a power issue to me. What make and model PSU is fitted in this pc? If this was from OCUK chances are it's a crappy Kolink. Have you checked all power connectors to ensure that none have come loose in transit?
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Thanks for replying. Just reading the info in your post was a relief. I've had it a month now and all it's done is stress me out.

You're right it's a kolink classic power 700w bronze rated. I'm not sure anything's loose but I think I'll have to give it a proper check.

Should I use cpu-z for better information about bios? I looked at it using windows system information the other day and it says smbios 3.5.

Thinking about everything now (after buying) I wish I had done more research before checkout. I didn't change anything in the build options and the only reason I started doubting anything was because of the difficulty I've had.
 
I wouldn't put it past being a PSU problem because it's a Kolink and it would not be the first time there have been problems with build with one in it. At least it didn't blow up on first switch on.

That isn't your motherboard bios version. If you download and open CPU-z the second tab is for "Mainboard" and in the middle section it will tell you the bios version which should be four digits starting with a 1 so 1***. The latest for your board is version 1601 which you can find here. I can't believe that OCUK wouldn't have updated to the latest (at the time) version although there have been a couple of new releases over the past week or so due to the burning up 7000x3D issue.
 
It very well could be a psu problem but another cause of constant crashing is memory instability.

This is quite easy to check so I suggest you download and install prime95 and run the test that stresses the ram (large fft iirc). If it is not running correctly you will start to drop worker threads almost straight away. If this is the case then go into the bios and disable expo and retest with Prime95, you should then not drop any worker threads but this is far from ideal because it will tank your cpu performance.

If it is not a psu issue then keep your bios upto date. Asus is in the middle of a PR shizzleshow and are most likely desperately trying to hire software specialists to rewrite all of the 15 AM5 bios they need for their mobos.

Jive-Zombie said:
Should I use cpu-z for better information about bios? I looked at it using windows system information the other day and it says smbios 3.5.
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Yes , it is just easier to check the info for bios and memory timings with cpuz so just use it. Excellent little tool
 
i had the same issue with my system, changing the profile in the bios from xpm to auto solve the problem
 
Hi guys,

Sorry I haven't been able to update you recently... Everything crapped itself wednesday night. I messed around too much and tried a system restore to undo some changes I made and it ended up corrupting windows.

The system restarted after system restore finished and then I had multiple blue screens followed by a message saying windows needed to be repaired and could not boot.

I have no disc or usb. Even if I reinstalled myself I wouldn't know what to do after getting to desktop.
 
Update. I ended up refunding the system.

OcUK told me the root of the issue was caused by having the system plugged into an extension lead.

I use a surge protected extension lead (powerstrip). I plug that into the wall and then have a 5m cable that I run to where my computer is.

It has 4 sockets and I use 3 of them. I plug my computer, monitor and speakers into that.

What should I do if I buy something in the future?
 
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I'd get another computer, plug it into the wall with nothing in the way and then if that works, start your daisy chain again until you know what fails.

It may fail for a good reason like being overloaded. Or maybe it's not as it should be.
 
Jive-Zombie said:
Update. I ended up refunding the system.

OcUK told me the root of the issue was caused by having the system plugged into an extension lead.

I use a surge protected extension lead (powerstrip). I plug that into the wall and then have a 5m cable that I run to where my computer is.

It has 4 sockets and I use 3 of them. I plug my computer, monitor and speakers into that.

What should I do if I buy something in the future?
Click to expand...

Did OCUK come out and test the extension lead and your power delivery ? If they did not then they are talking total garbage. It is a possibility that the extension lead was causing an issue but if it was not tested then it is not proven. I have another theory that is equally as valid as the untested cable ... ALIENS ...no Scrap that JESUS did it..... or it was a weaponised DOJ.

I hope the next system you get is more stable and if it does have issues then test it plugged directly into a socket and if it still crashes call out their BS when the supplier tries to force feed it to you.

Just as an aside. The 6500xt is a terrible gpu , if you can stretch to the 6600 then it is a worthwhile upgrade.
 
Small possibility an old surge protector might cause restarts under load, it would not be the first or even second time, but it is very unlikely as above.

Restarts during gaming are almost always down to:

-Overheating.
-One of the CPU voltages insufficient and/or the motherboard power delivery not up to the CPU.
-Incorrect RAM settings or faulty RAM.
-Failing GPU VRAM.
-Faulty PSU.

Occasionally might down to:

-Driver fault (display or even network) - more often this is simply due to the display driver being one of the most real time intensive parts of the system so where underlying faults manifest but not necessarily caused by the driver.
-Failing GPU core (unusual on a new system).
-Conflict between running software which accesses the GPU i.e. some combinations of game, overlay, web-browser with hardware rendering enabled, etc. can cause restarts in rare instance.
 
Hotwired said:
I'd get another computer, plug it into the wall with nothing in the way and then if that works, start your daisy chain again until you know what fails.

It may fail for a good reason like being overloaded. Or maybe it's not as it should be.
Click to expand...

I'm using my previous system now. I have everything connected in the same way as before and this one is fine. Had this one nearly 5 years.

Haz123 said:
Did OCUK come out and test the extension lead and your power delivery ? If they did not then they are talking total garbage. It is a possibility that the extension lead was causing an issue but if it was not tested then it is not proven. I have another theory that is equally as valid as the untested cable ... ALIENS ...no Scrap that JESUS did it..... or it was a weaponised DOJ.
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Another thing OcUK said was that newer computers use more power now because of new hardware developments. I wasn't sure if that was right though.

I saw a video on youtube about the gpu. They called it a laptop card. :cry: I only came across that video because I went mad searching for info while I was trying to fix the system issues.

I'll be doing a good bit of research before I try again. I even thought about building one myself but I'm not sure.

Rroff said:
Occasionally might down to:

-Driver fault (display or even network) - more often this is simply due to the display driver being one of the most real time intensive parts of the system so where underlying faults manifest but not necessarily caused by the driver.
-Failing GPU core (unusual on a new system).
-Conflict between running software which accesses the GPU i.e. some combinations of game, overlay, web-browser with hardware rendering enabled, etc. can cause restarts in rare instance.
Click to expand...

I had some messages above about the PSU being terrible. It was a bronze rated kolink classic power 700w.

Also I checked the chipset drivers OcUK installed and a couple of those were way out of date. I don't know if anything else was out of date. I didn't get a chance to check bios version which was also recommended above.

It says OcUK build and test everything before shipping but I'm not sure the drivers were up to date or double checked before they sent it.
 
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Jive-Zombie said:
Another thing OcUK said was that newer computers use more power now because of new hardware developments. I wasn't sure if that was right though.
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Some current components can use a lot of power and if you had a 13900k and 4090 it could be using close to 1000w at full load. Your PC on the other hand was using some of the lowest power components available and would not have been using over 300w at any point in time, not a high power draw by modern standards. The kolink psus do not have a good rep and most people who post on here and build their own PCs will stick to the tried and tested manufacturers such as Corsair/Seasonic/Be Quiet/EVGA/Silverstone/etc and even then not the basic models , is better to spend £30 more and have peace of mind with a good psu.

If you watch some PC build vids on Youtube you will see it is not too difficult but I understand if you prefer a prebuilt PC. Unfortunately the only way to know it is built correctly and the software is also correct is to do it yourself.
 
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