Con or Real?

Yep good idea. If he did not provide any updates and was not helpful then end your communications with him - his problem from now on and not yours.

Sounds to me as if he was just stalling you for whatever reason to bide some time. Maybe he never had the item or hadn't finished with it? Who knows! I don't buy him working at Royal Mail, a little too convenient!
 
Exactly my idea - also using 2 different email addresses, then a 3rd email address from a so-called girlfriend, a bit unprofessional and dodgy if you ask me. He has a blueyonder.co.uk email, surely these can be checked online?
 
I'm pretty sure he hasn't got the refund!

Phone him up, it's a lot easier to ignore emails and lie via email than on the phone...
 
Dr_Evil said:
The thing I don't get, if he says he works for the royal mail bureau of investigations, then why is it taking him over 3 weeks to investigate this and get any result?QUOTE]

because it's the Royal Mail bureau of investigations.... lol :)
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He took too long to look into it imo. To me it seems that you didn't get your item within a satisfactory amount of time so you had every right to demand (read: demand not request) a refund.
 
divine_madness said:
Pretty sure he has!
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Finally, after 3.5 weeks or more, i have now given up on this guy and made a claim under the safe buying guarantee on that marketplace and stated the facts. They refunded me the money straight away. I did receive another email from the Seller today:
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Ah... I see. So the money is not back from the seller, but from some kind of protection scheme. OK.

I'd still phone him and give him a stern talking to (dial 141 before the other person's number...)
 
daz said:
Ah... I see. So the money is not back from the seller, but from some kind of protection scheme. OK.

I'd still phone him and give him a stern talking to (dial 141 before the other person's number...)
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Nah - I don't see the point of that. I did reply to his "angryish" email today, with the following:

Dear xxxxxx,

I've given you over 3 weeks to resolve the problem. I've sent you many emails, but you have only responded to a few. It's been far too long now for me to just sit and wait to see what happens. Under XXXXXX marketplace, buy safe guarantee is offered so i'm taking that option now.

No need to get angry and start accusing me of things - perhaps in the future you should respond to your customer emails, so they don't get worried and start taking action, also try send your items with some kind of tracking option so you know where the item is. It is well know items do get lost in the post from time to time, hence anything valuable should be insured and registered.

Again, no hard feelings to you m8, i've paid money for something I haven't received and simply want my money back, one way or the other.

regards,

Dr_Evil.
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He never replied to my last email, I got my money back and re-ordered another copy of the 360 game. Guy now has negative feedback. Case closed.
 
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