Conectivity problem ISP cant solve

[snakegb]

Hi All,

I have fiber broadband and was on BT but got fed up with the high price, so i moved to Talktalk and to be honest the 1st 6 months were fine.

After 6 months i all the devices both wireless and hard wired would constantly loose connectivity but on checking the router it would say ive been connected 10 days etc and no errors in the routers log

I reported it to talktalk and gave them times and dates it was happening and they would get a engineer to check it but would not find any disconnection issues, eventually they sent me a new router and it worked fine for 2 days then the same thing happened again doping connection approx 1-2 times an hour.

today i spoke to a CEO and a senior engineer (because I reported it to the internet Ombudsman) and was told because of the very high usage they think the supplied router cant handle the throughput and i would be better to buy and high end router in the range of £100-200

so am i being fobbed off? as I don't want to spend that sort of money to still have this problem ( didn't have it with BT)

 

[snakegb]

Ive got the bt hub set as an wifi access point already,
today i turned off all downloaders and the only thing that is using the inter net is
1 Iphone
1 pc playing Tera online
I just got disconnected. router say connected 1 day still

 

[snakegb]

Lease is set for 7 days still disconnecting

I just read a thread saying with talktalk the MTU has to be set at 1400 so just trying that now, fingers crossed

 

[snakegb]

well changed the MTU but still the same

 

[snakegb]

Sounds like a faulty router. Modem which is part of the router as it's a modem/router combi the modem part is staying connected but it looks like the router side of things is dropping connectivity. Any chance you can turn your TT router into bridge mode and have the BT router handle routing? Or just grab your details from TT as in Internet account name and password. Usually [email protected] for example and then a password. Configure the BT router and try that?

edit - just noticed they sent a new router. Could be what they said about it not handling multiple devices but you have tried restricting devices. Id still give the BT router a try with your TT details if that worked fine on BT? If the Issue arises on the BT router too then it's something on the line. I forgot what it's called where it appears your connected but keeps dropping connection for you. Could be one of TT access racks causing issues. Usually you have to leave your equipment disconnected for at least half a hour to ensure connection to a new access rack.

Thanks that worked a treat, left my router off for the night and 2 days no problems now