Associate
Hi All,
I have fiber broadband and was on BT but got fed up with the high price, so i moved to Talktalk and to be honest the 1st 6 months were fine.
After 6 months i all the devices both wireless and hard wired would constantly loose connectivity but on checking the router it would say ive been connected 10 days etc and no errors in the routers log
I reported it to talktalk and gave them times and dates it was happening and they would get a engineer to check it but would not find any disconnection issues, eventually they sent me a new router and it worked fine for 2 days then the same thing happened again doping connection approx 1-2 times an hour.
today i spoke to a CEO and a senior engineer (because I reported it to the internet Ombudsman) and was told because of the very high usage they think the supplied router cant handle the throughput and i would be better to buy and high end router in the range of £100-200
so am i being fobbed off? as I don't want to spend that sort of money to still have this problem ( didn't have it with BT)
I have fiber broadband and was on BT but got fed up with the high price, so i moved to Talktalk and to be honest the 1st 6 months were fine.
After 6 months i all the devices both wireless and hard wired would constantly loose connectivity but on checking the router it would say ive been connected 10 days etc and no errors in the routers log
I reported it to talktalk and gave them times and dates it was happening and they would get a engineer to check it but would not find any disconnection issues, eventually they sent me a new router and it worked fine for 2 days then the same thing happened again doping connection approx 1-2 times an hour.
today i spoke to a CEO and a senior engineer (because I reported it to the internet Ombudsman) and was told because of the very high usage they think the supplied router cant handle the throughput and i would be better to buy and high end router in the range of £100-200
so am i being fobbed off? as I don't want to spend that sort of money to still have this problem ( didn't have it with BT)