Consumer rights question

[Werewolf]

The product did fail inside the warrenty.
then the warranty repair failed just outside of it.

Thankfully we're in a country where expensive goods are expected to last a reasonable time (for the cost/type of item), rather than reliant on manufacturers/retailers good will - would you be saying the same if it was your device and the warranty offered by the manufacturer was only 3 months?

 

[Jono8]

News in.

Soundbar picked up yesterday by dpd. Amazon received today and have refunded me. Interestingly 4.75 more than I paid. Perhaps some quirk around postage costs at their end.

Also picked up the Yamaha 2700 yesterday. Doesn't look or sound as good...(still breaking in) but I'm happy.

Amazon are very good about this sort of thing. They took back a soundbar ( a cheap £40 one) of mine nearly a year after I bought it as the remote started to get so weak and awful it barely ever worked (even after putting new batteries in). I complained about it late one evening (at 23:00) and they had DPD there collecting it at 11:00 the following morning and then i got a refund the day after that!

I mean mine was technically still in warranty so they were obliged to do something about it but i am with you on yours. I would be furious if i had paid £1100 on a soundbar that broke from a manufacturing fault barely after a year, and the manufacturer was unwilling to help out. You would expect much better quality and longevity from such an expensive item.

 

[Skynet5]

If my product fails within the warranty, then I will claim for it obviously, outside of the warranty I will happily accept it and move on. Only 1 time have I ever asked for something outside of warranty, that was 2 small parts from an old R.A.T mouse, I contacted their customer service asking if they still have these small parts in stock and said if so can I buy some, they said yes that isn't a problem, but instead of making me buy them, they just sent me them. I would have preferred to pay for them though, that is just me.

Your posts keep surprising me. Clearly a rich man livin' the throwaway society dream. Go for it. I just have much higher expectations in peoples work. I expect stuff to last much longer if it was at the higher end of the price range for the type of product.

I am a huge believer in "buy cheap buy twice"...if I roll over when something fails...then I fail my belief.

 

[moogle]

Your posts keep surprising me. Clearly a rich man livin' the throwaway society dream. Go for it. I just have much higher expectations in peoples work. I expect stuff to last much longer if it was at the higher end of the price range for the type of product.

I am a huge believer in "buy cheap buy twice"...if I roll over when something fails...then I fail my belief.

Let's give him the benefit of the doubt and say he's not seen the bit where the product failed within warranty, was fixed and failed 6 months later for the same thing that they supposedly 'fixed'

Either way fingers crossed your Yamaha fares better

 

[AdamScott85]

Your posts keep surprising me. Clearly a rich man livin' the throwaway society dream. Go for it. I just have much higher expectations in peoples work. I expect stuff to last much longer if it was at the higher end of the price range for the type of product.

I am a huge believer in "buy cheap buy twice"...if I roll over when something fails...then I fail my belief.

Rich? no, not at all. I have money but I am not "rich". I expect products to last as long as the warranty, that is plenty.

 

[Scrutinize]

Do you work for Currys or Argos?

 

[Werewolf]

Rich? no, not at all. I have money but I am not "rich". I expect products to last as long as the warranty, that is plenty.

Does that include new build houses collapsing 6 months after the builders warranty is up?

Goods should be expected to last at least as long as the warranty without any major faults, or if they have a fault it should be fixed.
Having a fault at 6 months, waiting a month for the device to be fixed then have the same fault at 13 months is not something that most people would classes as "plenty" (especially as if it's been away for repair for a month or more it's effectively had the same fault twice within 12 months of your possession/possible use).

 

[AdamScott85]

Does that include new build houses collapsing 6 months after the builders warranty is up?

Goods should be expected to last at least as long as the warranty without any major faults, or if they have a fault it should be fixed.
Having a fault at 6 months, waiting a month for the device to be fixed then have the same fault at 13 months is not something that most people would classes as "plenty" (especially as if it's been away for repair for a month or more it's effectively had the same fault twice within 12 months of your possession/possible use).

No, it includes products bought only, not houses. And no I certainly don't work for Curry's or Argos haha.

 

[ubersonic]

You're missing the point about consumer law trumping any warranty the manufacturer may or may not choose to provide.

I didn't miss anything, my point was that the law wasn't actually on his side, although it may seem reasonable for a £1k+ soundbar to last more than 12 months to you/me it's not our opinion on it that matters it's the general consensus of the manufacturers (hence why companies can sell monitors with defective pixels despite any consumer with eyes being able to tell that's a fault not a "defect within tolerance"). Only getting a 1 year warranty on something that cost £1k+ is pretty lame, but it's not against the law (the 2 year myth is down to an EU directive not implemented in the UK) and it's actually normal for some manufacturers of the product in question at that price point.

 

[Skynet5]

I think you may have. Or at least are not acknowledging that point in your reply.

I have read up on this and there are clear rights a consumer has in the UK (some inherited from the EU) that are unrelated to the guarantees provided by the manufacturer.

Basically..it breaks down like this.

If you buy a product that costs a lot of money you can expect it to last a reasonable amount of time, anything up to 6 years. If it fails in that time and you can prove that there is a manufacturing fault (no moving parts is key here) then you can make a claim from the seller (not the manufacturer). Any returns is inversely proportional and would vary case by case.

The point really being that 12 months guarantee you can ignore...it's rubbish..but you don't need it anyway. You have better consumer protection in law that means you can claim up to 6 years!

People are saying the law is on my side (it didn't go that far) because it broke after 7 months then again after 13 months for the same reason. Loads of other peeps have had the issue too. So this infers a manufacturing fault and not fit for purpose. That means 1100 back in my bank account..and free use of a sountbar for 14 months...although not without 1d of my time wasted.

 

[lurkio]

Glad you got sorted