contact seagate about RMA

Gti · 20 Sep 2012 at 08:24

Sent my dead f3 to them last wednesday in coventry via special delivery but their site says it hasn't been recieved yet. does anyone have a uk contact number?

Thanks

tigerstyle · 20 Sep 2012 at 08:58

Sent it to conventry or from coventry? I had to send mine to the Netherlands!

Search the posts here, their phone number was listed very recently!

R088ieS86 · 20 Sep 2012 at 10:10

to Coventry - thats where mine went.

00800 4732 4283

is the international free number for Europe. Not sure if there is a UK specific number.

Gti · 20 Sep 2012 at 17:26

I can't dial international? numbers. is there an email address i could try, there website makes it hard to find specific department contact info.

Ray.uk · 20 Sep 2012 at 19:11

Have you checked Royal Mails site or Seagates?

Gti · 21 Sep 2012 at 07:21

Ray.uk said:
Have you checked Royal Mails site or Seagates?

? yes, royal mail have proof of delivery and the seagate website says it hasn't been recieved.

Nightglow · 21 Sep 2012 at 08:05

When I RMA a drive last month to Seagate, it went to Coventry, but replacement arrived from the Netherlands.
Although Royal Mail site confirmed delivery, it didn't appear on the Seagate site until a few days later.

My order date was 29th June, shipping date 17th July, by DHL EXPRESS.

Ray.uk · 21 Sep 2012 at 12:25

They go to Coventry then get bulk shipped to Holland although not sure how often they ship from Coventry per week.Had one last June they sent email from Holland when they received it was less than a week.Have you sent them an enquiry through their website?
http://www.seagate.com/support/contact-support/

Gti · 28 Sep 2012 at 09:13

So i just recieved an email back from seagate saying the hard drive is being returned un-repaired. No explanation just a link to a list of possible reasons why it could be rejected...

Not happy. how the hell am i meant to know why they have rejected it if they won't say? the hard drive doesn't work and it's within warranty, packaging was good. how and where can i make my case?

Gti · 28 Sep 2012 at 09:17

1 HD103SJ ST1000DM005 29-AUG-2012 1 1
1 1 No receipts 0 0.00 0

Serial No Expected Not Received: S246J9BZ901064

2 HD103SJ ST1000DM005 29-AUG-2012 0 0
2 RETURN UNREPAIRED 27-SEP-2012 1 0.00 0
Serial No Received: S246J9BZ901064

wait a second, does this mean they are returning the hard drive because the serial number on it was not the one they were expecting, yet then quote the serial number as being right?

tigerstyle · 28 Sep 2012 at 11:26

I was in the same boat as you when I RMAd mine, the automated response made ZERO sense to me! A spangly new drive turned up a few days/weeks later so don't worry about it!

Emailing them just got me more automated responses too.

JAzz · 28 Sep 2012 at 11:45

Sent a Samsung hard drive back to the Coventry address as Seagate handle their returns, next day got an email saying they had received it. Next day got another email saying a new drive would be sent out. Got another email today saying I should get it on Tuesday. I rang them on the number R088ieS86 has given and went through the return with them over the phone.

Gti · 28 Sep 2012 at 16:40

tigerstyle said:
I was in the same boat as you when I RMAd mine, the automated response made ZERO sense to me! A spangly new drive turned up a few days/weeks later so don't worry about it!

Emailing them just got me more automated responses too.

But did it say in the email that they had rejected the drive? If not than i think i shall be worrying indeed!