Contacting Steam

brummie

brummie

brummie

Soldato
Joined
3 Feb 2003
Posts
2,856
Location
Shropshire
Having issues with my account.
Tried contacting them several times and can not get through to them or rather they dontbother replying.
WTF you meant to do? Cant play any of my games that are tied to their crap system and i am really p'd off. I'll never buy a game again that requires their services. Rather go with out TBPFH :mad:

Anyone had any sucess contacting them? Any idea how long they actually take to reply?
 
I presume you have gone here to ask a question. Used to be you had to set up a separate support account but this seems to have changed. Normally in the past when I was contacting them they were very quick to reply.

May I ask what issues you are having with your account and what you have e-mailed to support?

If your issue is with recovering your account Steam normally like proof of ownership of the account, either an invoice for a purchased game or a photo of a hard copy of the game with the game code.
 
I have sent proof of ownership etc and filled out relevent support tickets.

My account email address was hacked and i no longer have access to it as i cant remember the bloody secreat question and answer. :(

No issues with that really, my fault for not using a better password but its the amount of time you have to wait for replies from a company i never wanted to get involved with anyway. Why they tie stuff to Steam?? Got black ops and it wants to log in to steam before it will do anything. pathetic. cant even get a refund on it.

oh well....shall wait and see. :(
 
Sorry to hear that. You've done the right thing anyway with sending the proof of ownership.

In the meantime I'd look at your system to make sure there's no malware or keyloggers on it.

Also, when you do get your account back be sure to verify the account so this can't happen again.
 
well they sorted it straight away to be fair to them.
Changed my email address and reset my password.
Just took the about 3days to answer but 5 mins to sort out. Karma restored
 
You must log in or register to reply here.
Back
Top Bottom