Converting shared mailbox to user mailbox - Exchange Online

[benjo]

Having some problems with a mailbox

I've converted a shared mailbox to a regular mailbox through the Admin dashboard, assigned a Business Premium license and reset the password.

I'm still not able to access the mailbox (either through OWA or Outlook).

Something went wrong
The mailbox isn't available. This may have occurred because the licence for the mailbox has expired. To find out
how to gain access to this mailbox again, contact the person who manages your email account.
X-ClientId: 06C89F5DB412484BB7644F37385FAB7D
request-id: 22a3f26e-e8da-4770-aa82-22ead665102b
X-OWA-Error: Microsoft.Exchange.Data.Storage.InvalidLicenseException
X-OWA-Version: 15.1.1084.29
X-FEServer: AM3PR07CA0148
X-BEServer: AM3PR06MB1284
Date: 17/05/2017 15:27:27

I've waited about 20 minutes, is it possible the account is still being configured?

Thanks!

 

[benjo]

Seems I was just impatient, the mailbox worked after an hour

 

[LizardKing]

If there's one thing EO has taught me is to be patient! You've got to have saintly patience running a hybrid environment