Cooler problem

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what cooler is it ? I feel a bit daft in saying it but when I first intalled a s775 HSF I kept turning the pins (which releases them) rather than just pushing them in and leaving them be.
 
firstly happy new year dmx :)

which cooler/board?

what link have they sent you? yewen sorted out a problem i had with a faulty g25 on msn yesterday so that might be another option.
 
It is the artic cooler 7 pro.

I installed onto a board for testing because im am selling it.

The cooler went onto the board i was selling fine.

When i tried to install it onto my motherboard the clips would not push down into the board they look degraded already which i found veru disapointing from a cooler i have heard a lot good things about.

Well i just sent a picture through webnote i lost my order number and just put 11111111111111111 but they have my name and should know the item is legit with the 2 emails i sent them plus my account.
 
Contact OcUK through the proper support channels - either through the webnote system or via telephone. Posting complaints on here will get you nowhere.

Please read the forum rules in the FAQ before posting again.

Happy new year :)
 
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