Corsair Slow RMA?

colax

colax

colax

Associate
Joined
10 Apr 2010
Posts
102
I sent in a request for an RMA on Friday (7th March), and the RMA request was accepted after I sent them the invoice and pictures as proof on Monday (10th March).

I was told I wouldn't be required to send the faulty part back, my request had been processed and should be shipped in 1-2 business days with a tracking number to be emailed to me... Didn't hear anything.

I updated the Ticket asking what's happening last Monday (17th March) and was told my Ticket was being forwarded to their Customer Service for assistance regarding the status of the RMA.


Are Corsair just slow, or am I just being an impatient person?
 
Took me over 3 months to get my Corsair RAM replaced. Of course I could just be unlucky, I hear they are much improved now.
 
They are very slow, but they do support their customers and normally willing to bend over backwards.... once they get around to it.
 
They replaced my 3 SP120 fans very quickly, they even dispatched them in 2 boxes (A single pack and a double pack :P) Keyboard took a bit longer but i wouldn't describe it as slow though.
 
I've never had a problem with Corsairs RMA procedure. I've RMA'd 2 PSU's and some RAM, all three took about a week each. I'd contact Redbeard or Greybeard (Corsair Rep's) on here, they may be able to help. :)
 
Just got shafted by Corsair wanting me to spend £30 on a new side panel when I'm only after a piece of injection-moulded plastic that costs pennies.

Their customer support forums are a joke all over, no response for over a week from any Corsair employee and when 1 did finally reply, after me bumping my own topic daily, he/she tried insulting my intelligence.

No more Corsair products for us, shame they have now gone down the road of greed and ignorance over customer support/care. Weren't willing to help at all and certainly not the customer focused company I knew back in the 90's.


/rant
 
colax said:
It's just strange, they answered quickly, accepted the RMA quickly, and then it all fell apart.
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Sorry about that.. If you have a ticket #, post it and I will look into it right away. I'll figure out what's causing the delay. RMA is typically on point on these requests, I'm pretty sure there is a good reason for the delay.

rapt0r said:
Just got shafted by Corsair wanting me to spend £30 on a new side panel when I'm only after a piece of injection-moulded plastic that costs pennies.

Their customer support forums are a joke all over, no response for over a week from any Corsair employee and when 1 did finally reply, after me bumping my own topic daily, he/she tried insulting my intelligence.

No more Corsair products for us, shame they have now gone down the road of greed and ignorance over customer support/care. Weren't willing to help at all and certainly not the customer focused company I knew back in the 90's.


/rant
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I've got your request booked all sorted out. Both the side panel and fan controller. I've replied to your e-mail as well.

Looks like you are all set. Let me know if you have questions about it.
 
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I created mine on the 7th of February, and I have just got to the point where they have received my item. Also what are you getting replaced and why didn't you have to send it back, when I asked they insisted that it was policy and that they have to have everything returned before sending out the replacement. But I do have to say when they get around to it they are very accommodating. I had to create multiple threads on their forums before they even answered me (took 2 weeks). One thing that I have noticed is that, over the weekends at least, they seem to have a system where they track who has just logged in to answer your last reply, as one more then one occasion I have logged in and latterly a minute later there was a response.
 
Greybeard said:
Sorry about that.. If you have a ticket #, post it and I will look into it right away. I'll figure out what's causing the delay. RMA is typically on point on these requests, I'm pretty sure there is a good reason for the delay.
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The ticket number is 6435934, it was a scratched side panel for an Obsidian 750D.
 
Greybeard said:
I've got your request booked all sorted out. Both the side panel and fan controller. I've replied to your e-mail as well.

Looks like you are all set. Let me know if you have questions about it.
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Thanks Greybeard, faith restored. There needs to be more people like you on the Corsair forums.
 
colax said:
The ticket number is 6435934, it was a scratched side panel for an Obsidian 750D.
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I went ahead and moved your ticket up in the queue. Your replacement should ship out either later on today or first thing in the morning. I've sent you a reply in your ticket as well.

Dark Light said:
I created mine on the 7th of February, and I have just got to the point where they have received my item. Also what are you getting replaced and why didn't you have to send it back, when I asked they insisted that it was policy and that they have to have everything returned before sending out the replacement. But I do have to say when they get around to it they are very accommodating. I had to create multiple threads on their forums before they even answered me (took 2 weeks). One thing that I have noticed is that, over the weekends at least, they seem to have a system where they track who has just logged in to answer your last reply, as one more then one occasion I have logged in and latterly a minute later there was a response.
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If such a drag happens again in the future, please feel free to contact me directly.. I'll make sure that we are on top of it
 
Not heard anything yesterday about it, hoping today will be the day. Thanks for all the help Greybeard, you're a boss.
 
colax said:
Not heard anything yesterday about it, hoping today will be the day. Thanks for all the help Greybeard, you're a boss.
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Hey colax, Just looked into it and looks like it's the inventory that's holding up your shipment. Stocks should get refreshed this week so I'd expect that you will receive tracking info by the end of this week, or maybe earlier.
 
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