Corsair Slow RMA?

foster grant · 26 Mar 2014 at 13:55

Ah yes the famous Corsair " A Customer Service representative will respond within 1 business day." Email...I got one too....I gave up waiting ...I wont buy Corsair stuff anymore

Martini1991 · 26 Mar 2014 at 14:08

My experience with Corsairs CS is a mixed bag.
They want you to go direct to them (As opposed the retailer) but completely ignore your rights to not having to pay for postage fees on faulty items.

In my experience, I did an advanced RMA on a Corsair SP2500 sound pod, they sent the replacement quickly, but I wasn't happy at having to pay to send back the broken pod.

I made my unhappiness vocal on the forums, apparently there's special cases where they will help you with postage (Although by the sounds of it you need to beg pretty much) I was told I'd be contacted, but wasn't. It was only about 12 quid, so I left it. But it's the principal of the matter.

Greybeard · 26 Mar 2014 at 17:06

foster grant said:
Ah yes the famous Corsair " A Customer Service representative will respond within 1 business day." Email...I got one too....I gave up waiting ...I wont buy Corsair stuff anymore

Sorry to hear that. Just in case you ended up owning a Corsair hardware again in the future and you need assistance, contact me directly so we can redeem ourselves.

Martini1991 said:
In my experience, I did an advanced RMA on a Corsair SP2500 sound pod, they sent the replacement quickly, but I wasn't happy at having to pay to send back the broken pod.

If there is anything along the RMA process that you are not happy with, postage and such, you are welcome to contact me so I can sort it out for you.

Andygully · 26 Mar 2014 at 17:30

I advise anyone who needs help to contact Greybeard he sorted my rma of a headset. It was arranged and picked up promptly. Also i received a upgraded version in return so im happy and have since stuck with corsair for my new keyboard and a a new 540 air

Martini1991 · 27 Mar 2014 at 10:38

Greybeard said:
If there is anything along the RMA process that you are not happy with, postage and such, you are welcome to contact me so I can sort it out for you.

I'd personally prefer if the system was changed, we shouldn't have to chase up an individual to do what the company should be doing as a standard anyway.

(That's not a dig at you, far from it, I commend you, but not Corsairs standard policy)

On another subject, is there going to be a successor to the SP2500? I've ran mine over 2 years now, but now I want more

colax · 27 Mar 2014 at 16:26

Shipped a few hours ago, thanks again for everything Greybeard.

Schizo · 27 Mar 2014 at 16:30

nevermind.

Greybeard · 1 Apr 2014 at 23:21

Martini1991 said:
I'd personally prefer if the system was changed, we shouldn't have to chase up an individual to do what the company should be doing as a standard anyway.

(That's not a dig at you, far from it, I commend you, but not Corsairs standard policy)

On another subject, is there going to be a successor to the SP2500? I've ran mine over 2 years now, but now I want more

No contention there. Soon enough though, some policies will be modify to a point where it would make more sense to our customers per region should an RMA is required. I guess we just didn't realize the amount of work that needs to be done when implementing a change on our current policy, especially the back end of our system.

Not that I know of at this point, no updates that I am aware about. Though lately, we've been focusing on Simple Audio stuff, in which I don't believe is a directly replacement for the SP2500.