Could i actually take any action?

SexyGreyFox · 24 Feb 2015 at 07:41

Malevolence said:
The larger store inside the Potteries Centre though, well that's a different kettle of fish entirely - it very nearly came to fisticuffs in there.

Got the t-shirt

BigBoy · 24 Feb 2015 at 08:33

Why did you accept a broken box in the first place? It was delivered to you damaged, turn the delivery's around and say no thanks not today!

Absorbentsolid · 24 Feb 2015 at 08:42

BigBoy said:
Why did you accept a broken box in the first place? It was delivered to you damaged, turn the delivery's around and say no thanks not today!

It wasn't heavily damaged just some marks on the sides of the box and i just assumed it wasn't anything serious.

Jono8 · 24 Feb 2015 at 08:42

BigBoy said:
Why did you accept a broken box in the first place? It was delivered to you damaged, turn the delivery's around and say no thanks not today!

This is what i don't understand. If i had this delivered with the box damaged and a controller missing i would have just sent it straight back for a refund/replacement.

Jono8 · 24 Feb 2015 at 08:43

Absorbentsolid said:
It wasn't heavily damaged just some marks on the sides of the box and i just assumed it wasn't anything serious.

But then you found a controller missing! Alarm bells would be ringing then. I would have just sent it straight back as it clearly had been tampered with.

Absorbentsolid · 24 Feb 2015 at 09:32

Jono8 said:
But then you found a controller missing! Alarm bells would be ringing then. I would have just sent it straight back as it clearly had been tampered with.

I originally asked for a replacement console altogether when realising that no controller was inside, but it was out of stock, So instead what they said they could do was send me a new controller.

So i did exactly that, Waited for a new controller because i really wanted it and obviously things didn't turn out that well.

Janesy B · 24 Feb 2015 at 09:38

You should have just refused and asked for a full refund but it sounds like you were impatient. If a box comes damaged with things missing, you shouldn't trust that any of it is working.

beachBOYken · 24 Feb 2015 at 09:52

Damaged box, missing controller. That would have been sent straight back to game!

Absorbentsolid · 24 Feb 2015 at 10:15

Lesson learned, I don't usually order any kind of Tech online.

I always go for my tech goods in store, This was a one off cause it was a Cyber Monday deal.

Won't be doing it again that's for sure.

labcoattech · 24 Feb 2015 at 10:35

Nothing wrong with ordering tech online, you just need to make sure you buy from a reputable retailer that offers excellent after purchase support.

Some companies can be a nightmare turning the 28 days to repair into 28 working days.

Surfer · 24 Feb 2015 at 10:41

Freddie1980 said:
Find out who the chief executive/managing director is and write to them personally detailing your experience. Also send a copy to the branch manager who gave you the aggro, the letter will put the fear of god into him when they see who's it gone to. The last bit is optional but i find the best outcome us when someone from head office gets involved and if they know the MD is aware they willwant to make you happy.

Pretty much this. Had a similar situation with GAME a few years back. Took back a faulty ps3 to my local GAME and they werent having any of it. I wrote a letter to their head office complaining and giving details etc. They got in touch with local branch and gave them a kick up the arse. I went in couple days letter shiny new ps3 and them falling over themselves to be nice.

But the aggro you have been put through is out of order. It is not your responsibility to determine the fault within 6 months of DOP. That manager should be sacked to be honest utterly incompetent. Complain to their head office and certainly i would ask for some form of compensation (maybe dont be specific) Maybe cc the letter to other consumer bodies..ombudsman, watchdog etc