CPW messing about with contract

badgaz1 · 22 Nov 2012 at 12:26

My girlfriend got a new phone on contract from CPW online and it came on Friday.

Up until today and the contract still has not activated so she went into CPW to find out why.

They've basically said it hasn't activated so all they can do is try again but the price has gone up so she has to pay the extra or give everything back.

She has the receipt from them confirming all the agreed prices and the phone can they do that? It seems completely ridiculous.

Space Monkey · 22 Nov 2012 at 13:47

If she has proof of the deal then and they agreed to set it up but failed to then it's their fault and they need to honor it, I bet the person she spoke to just wanted to cancel the old deal and re set her up so he'd gain the sales commission!

InertProtocol · 22 Nov 2012 at 14:05

Go into store, wave receipt in sales chappies face saying "Uh Uhhhhh".

Myshra · 22 Nov 2012 at 15:05

Activation is done by the network not CPW anyway, you can probably get it activated over the phone if you have the right details.

squawkBOX · 22 Nov 2012 at 15:35

Maybe another way to view it, is that if the account has not been activated, you are not signed up to a contract and have a free phone in your hands...

DirtyRaver · 22 Nov 2012 at 17:09

Something similar happened to me, I ordered a phone + contract from a CPW company, I got the phone and sim card but it was never activated, I phoned the mobile operator and they had no knowledge of it, and I contacted cpw and they told me they'd put through another activation request, but I still haven't heard anything or been billed and I still cant use the sim.

Free phone!

badgaz1 · 22 Nov 2012 at 19:27

Hi guys thanks for the replies, much appreciated.

My concern is what consequences could be of not returning the phone? The guy at the store mentioned he had left a note on the account saying he had informed us the handset needs returning and made a few threats of billing for the full handset sim free cost.