Crashing help

AshB1989

AshB1989

AshB1989

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11 Aug 2015
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480
Good morning,

I'm hoping you guys can give me some guidance.

For context, I have an old pc with Ryzen 1600 cpu, 1070ti. I recently wiped it and put a fresh install of windows 10 on it. Now my friend is trying to update drivers etc, but it keeps on crashing. The computer itself is making some strange noises, like crunching noises like an old dial-up connection.

Is there anything obvious? Could the lack of drivers cause this to crash?
 
Check all cables and connectors are correctly seated disconnect any devices that are not needed to install windows.

Which driver is causing the problem install one at a time?
 
Nothing has changed in terms of the machines construction. It was sat in the loft for a few years, so nothings changed at all. It was a nightmare trying to install Windows as it kept refusing to do it for whatever reason. I managed to install it to an old HDD, which again, isn't ideal. I've just bought a new cpu for it and will try again to install a fresh version of Windows once I've installed this.

What would cause the noises though in the tower itself?

Edit: For some reason, the monitor would only allow 1440p at 144hz. I tried to reset to 1080p 60hz, but it wouldn't allow me/give me the option. When I changed resolution everything was huge, like it was magnified, but I made sure scale/magnify weren't causing obvious issues.
 
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AshB1989 said:
Why would that cause it to crash?
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when you say crash you mean black screen and crsh out of game, or full on reboot?
if you PSU is on its way out... that would 100% cause reboot/crash's.
if your getting a cracking sound from your PC i would look at PSU again thats normally i electrical sound, but could also be coming from the GPU
 
Assuming the noise is coming from the computer and not your speakers, PSU is the most likely culprit. Doesn't sound like coil whine or a bad fan.

Try unscrewing the PSU and standing it outside the case - the cables should be long enough. That'll help you work out where the noise is coming from.
 
AshB1989 said:
my friend is trying to update drivers etc, but it keeps on crashing.
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WARburton said:
when you say crash you mean black screen and crsh out of game, or full on reboot?
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This is important, what do you mean by "crash"?

AshB1989 said:
The computer itself is making some strange noises, like crunching noises like an old dial-up connection.
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The only thing I can think of that makes such noises is a hard drive, but trying to debug a PC by the description of a noise is far from ideal.

AshB1989 said:
It was a nightmare trying to install Windows as it kept refusing to do it for whatever reason. I managed to install it to an old HDD, which again, isn't ideal.
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What do you mean by refusing? Refusing how?
 
When I say it's crashing, the screen goes black and it reboots itself. Sometimes it lasts for 15 minutes, sometimes it lasts for 2 minutes.

I tried to load Windows 11 on to it, but said it didn't meet ther requirements, but I'm pretty sure it does. I tried to restore it, but it said there was an issues and aborted the install. I had to create an install disk on usb then essentially format all the hdd/ssd and boot from usb. It was an absolute ballache.
 
AshB1989 said:
I tried to load Windows 11 on to it, but said it didn't meet ther requirements, but I'm pretty sure it does.
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So far as I'm aware, 1st gen Ryzen CPUs are not officially supported for Windows 11 (some 1600 CPUs are actually 2nd gen, they were known as "AF" CPUs), but it may clean install anyway if secure boot is enabled, CSM is disabled, TPM 2.0 is available and the SSD/HDD is formatted to GPT.

AshB1989 said:
When I say it's crashing, the screen goes black and it reboots itself. Sometimes it lasts for 15 minutes, sometimes it lasts for 2 minutes.
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You mean, the black screen remains for 15 minutes until the PC reboots?
 
I've got a 5600x on it's way, so I'll replace that once it arrives.

No, it reboots right away. What I meant was the pc works normally (although sluggish) for 15 mins then just randomly dies. Sometimes it dies after a few mins.
 
AshB1989 said:
I've got a 5600x on it's way, so I'll replace that once it arrives.

No, it reboots right away. What I meant was the pc works normally (although sluggish) for 15 mins then just randomly dies. Sometimes it dies after a few mins.
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You probably will need to update the motherboard bios for the 5600x which I would be a bit reluctant if the pc crashes.

What motherboard do you have ,?
 
So I’ve just attempted to fix this again. I now have the computer in my possession, which will help figure things out.

I’ve just installed a fresh windows 10 on a ssd and removed an old hdd.

I’ve ordered a new 5600x cpu, but I need to update the mobo in order for this to work, right? I’ve tried to update the mobo (which is currently on version 50a) but I can an error every time I try to update it. I’ve tried to download Gigabyte App Centre to update the bios, but it keeps turning itself of before updating.

What do we think folks? Dodgy PSU or something else? When I say it crashes, it just turns itself off completely.
 
What PCB revision?

  • Note: If the motherboard PCB is rev1.0, please must check “Support-> FAQ” for more information.
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If an AMD Ryzen 5000 series processor will be used, please check the paired motherboard whether is featured with AMD X370/ B350 chipset and the PCB version is marked rev1.0. If so, the rev1.0 PCB needs to be reworked by local RMA to improve the compatibility of the above processor support. Other PCB versions (i.e., rev1.1 and beyond) would be no problem for the above processor support.
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https://www.gigabyte.com/Support/Consumer/FAQ/4333

EDIT

Did you try a different PSU?

Could chuck a new CMOS battery in, probably not the cause but you never know.
 
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How would I find that out? I have a feeling it’s rev1.0, but no idea why.

Edit: If I keep the Ryzen 1600 cpu what else would cause it to crash?

Edit: I don’t think it’ll make a difference, but the CPU is 5600 not 5600x
 
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Should say on the bottom left hand corner of the motherboard what version it is.

Not even sure if this is the problem seeing you are crashing with the 1600 CPU, but it is something to look into if you do the upgrade.

Has it stopped the crunching noise now you have swapped to a SSD?
 
Yeah it’s much quieter now. It’s bizarre how the ‘shutting down’ is so sporadic. Sometimes it does it after 2 mins, others after 10. There’s no pattern.
 
You can always install Windows with the SSD in another machine and then swap it across, of course that opens you up to driver/install issues and doesn't actually fix your crashing, but you *could* do it.

As for crashing, yeah PSU maybe, unless you can swap out components 1 by 1 it's tricky but a power issues means start with the PSU.
 
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