Sorry for bumping an old thread but I have an update (in case anyone cares or experienced similar) - my wife received a letter the other day stating that the balance had been reduced in error and was put back to it's original limit of £10600 2 days after it was reduced. Of course, this raises some further questions:
1) Why did the person she spoke to on the phone state that it had happened as a result of a review of past spending and that it was part of their practice to be a responsible lender? Clearly this was BS if it was done in error.
2) Why was she told a letter had been sent out the day the reduction was made, when clearly it wasn't (we never received such a letter so either it got lost in the post or was never sent)
3) Why did we not receive a letter apologising for the error and informing us the previous limit was restored until nearly two weeks after the error was corrected?
Just seems like very poor customer service all round; not only do they fail to notify you of changes, when they make an error and you phone up (at your own expense) to query it, they still don't realise the error has occurred and try to blag it.
