Credit card protection - Awful Company

[SkidMarkKing]

Why didn't you just return it or refuse delivery?

If you're already pursuing a refund for it not arriving then it arrives you ought to either tell your credit card company to cease taking action or return the part, you can't reasonably keep it for free.

I wasn't in at the time and Fedex put it over the gate into my garden. I had actually emailed them before it turned up asking to cancel and they said that's against there T&C. They were not happy when I said listen, please cancel it i've already contacted the credit card company after many delays on the order.

At no point have I said I was going to keep the part. I will happily return it. For now i've left it in the original box completely unopened.

The company have emailed again mentioning they will wait to hear on the decision of the credit card company which can take 72 days. If the credit card company side with me they will take legal action.

@BDEE Apparently because the part was ordered in from Germany it's a "special order" according to them and doesn't qualify for the return.

 

[BDEE]

Special order is totally different to the legislation they are quoting to you around personalised items. They are totally wrong to quote this as it doesn't matter where they source their items from. If it is a standard part, it is not personalised.

Have you got anywhere with a refund / return?

 

[SkidMarkKing]

Special order is totally different to the legislation they are quoting to you around personalised items. They are totally wrong to quote this as it doesn't matter where they source their items from. If it is a standard part, it is not personalised.

Have you got anywhere with a refund / return?

Still waiting on the credit card company.

Since I filed the chargeback the part has turned up but I've said ile happily return it.