Crosshair V Formula-Z random Fire

Physsicz · 26 Jun 2018 at 22:49

As I buy all my gear from overclockers, I'll share here.. Just lost my pride and joy.. Just wanted to share my experience today, came home to hear my smoke alarm, it was my computer that was built over two years ago and used daily for gaming etc.. The motherboard had caught fire at the top where a 12V 4 pin plugs in. I'd hate to think what would have happened if I had stayed out all day.. Makes you think that at anytime anything can happen, this was not overclocked or anything, been running for over two years sweet and was playing wow and far cry 5 most of last night too. gutted.com I've contacted ASUS, just hope I can find the receipt or i'll have to save up for another few years.

Armageus · 26 Jun 2018 at 23:16

Was it on or off at the time?

What processor - FX9590 by any chance?

Whilst I'm sure there are fires caused by PC's generally they don't go much further than melted components, as there is very little to sustain the fire (and they are normally contained reasonably well within a PC case)

Physsicz · 26 Jun 2018 at 23:20

Correct, FX9590 and it was on at the time, (re-assuring it would not of spread, the case is big). soon as I cut the power it did go out quick.

Armageus · 26 Jun 2018 at 23:27

You hadn't had the PC apart or disturbed anything inside? - similar incident here: http://hartacus.blogspot.com/2013/01/crosshair-v-formula-z-fire-problem.html was due to the 8 pin not being plugged in and the board drawing all the required 12v from the 4 pin connector.

Although saying that, it looks like it's a more general problem (probably as the FX-9590 really pushes the limits of the power delivery circuitry) with another one going here: https://rog.asus.com/forum/showthread.php?59947-caught-fire-ASUS-Crosshair-V-formula-Z

pandem0nium · 27 Jun 2018 at 10:22

RIP. I had one just stop working on me after a while. Nothing half as dramatic, it just stopped working. No high wattage cpu either in my case.

Physsicz · 11 Feb 2019 at 23:00

Just an update on this, I contacted ASUS, who collected the board, and within a few days they offered me a choice of replacement boards, from a direct replacement through to there top of the range, so I asked for the best one they had. I had to buy a new compatible processor and memory, as mine were out of date. so I had a good upgrade, and I had an excuse the wife could not argue with to buy new bits.. so to end it all.. I had an expensive upgrade due to a failed part.. I had good contact from ASUS, There not perfect but there getting there..

Avalon · 12 Feb 2019 at 20:38

Physsicz said:
Just an update on this, I contacted ASUS, who collected the board, and within a few days they offered me a choice of replacement boards, from a direct replacement through to there top of the range, so I asked for the best one they had. I had to buy a new compatible processor and memory, as mine were out of date. so I had a good upgrade, and I had an excuse the wife could not argue with to buy new bits.. so to end it all.. I had an expensive upgrade due to a failed part.. I had good contact from ASUS, There not perfect but there getting there..

Normally I rail on ASUS at any opportunity as my personal experience and that of pretty much everyone I know has been dire, this outcome genuinely surprises me. Well played ASUS, I better start looking up humble pie recipes if they keep this sort of thing up.

pastymuncher · 13 Feb 2019 at 10:44

Physsicz said:
Just an update on this, I contacted ASUS, who collected the board, and within a few days they offered me a choice of replacement boards, from a direct replacement through to there top of the range, so I asked for the best one they had. I had to buy a new compatible processor and memory, as mine were out of date. so I had a good upgrade, and I had an excuse the wife could not argue with to buy new bits.. so to end it all.. I had an expensive upgrade due to a failed part.. I had good contact from ASUS, There not perfect but there getting there..

That's a good result and I am quite shocked actually because Asus are usually a pita to deal with. What did you end up with?

Apone70 · 13 Feb 2019 at 13:01

I'm surprised Asus didn't blame another component with the stories I've heard about them on here.