Firstly I feel a bit bad posting this as I haven't investigated fully yet and its late and it could be something very simple, however..
Was just browsing the internet, had a few background apps running - nothing too major. All of a sudden black screens + computer shut down completely, one second later rebooted itself.
First thoughts were temperatures had hit a threshold and shut the computer down (unlikely with the cooling I have), the ASUS boot screen as per norm followed by insert bootable media drive prompt.
Second thoughts are that the boot drive/SSD has died/ loose connection. The bios is now only detecting my secondary data drive so can only assume this is the case. Restarted and tested to check for consistency (same issue).
The drives only 9 months old, so is in warranty but was wondering if anyone knew how the crucial RMA process is? Fortunately I backed up my SSD last week so any data loss should hopefully be minimal.
I will diagnose tomorrow, check connectors and cables and test in another machine should it come to that.
Update: Powered down the system whilst typing this post, turned back on with 'Start Windows Normally' crash message. No error reports in windows/ blue screens or anything, can only assume its a loose connection somewhere although the pc tower hasn't moved from under my desk for over 3 months and it cant be knocked by accident. Will attempt to run a full drive backup + SSD life + SMART scans.
Was just browsing the internet, had a few background apps running - nothing too major. All of a sudden black screens + computer shut down completely, one second later rebooted itself.
First thoughts were temperatures had hit a threshold and shut the computer down (unlikely with the cooling I have), the ASUS boot screen as per norm followed by insert bootable media drive prompt.
Second thoughts are that the boot drive/SSD has died/ loose connection. The bios is now only detecting my secondary data drive so can only assume this is the case. Restarted and tested to check for consistency (same issue).
The drives only 9 months old, so is in warranty but was wondering if anyone knew how the crucial RMA process is? Fortunately I backed up my SSD last week so any data loss should hopefully be minimal.
I will diagnose tomorrow, check connectors and cables and test in another machine should it come to that.
Update: Powered down the system whilst typing this post, turned back on with 'Start Windows Normally' crash message. No error reports in windows/ blue screens or anything, can only assume its a loose connection somewhere although the pc tower hasn't moved from under my desk for over 3 months and it cant be knocked by accident. Will attempt to run a full drive backup + SSD life + SMART scans.
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Can't fault their RMA though.
