Hope it's okay to mention the company in the context of kitchen goods, but felt I just had to share my annoyance and frustration with these guys.
Bought a new gas hob and electric single oven and paid £190 on top for Currys (Knowhow) to do the install. On arrival this afternoon, first problem was they took the old oven out (which was here when we moved in and has never been out of the unit) and declared they couldn't do the install as it was a 30 amp circuit and not a 13 amp, also appears previous install had wired the socket for the spark on the hob into the cooker circuit. Told us to get a local electrician to sort it out and Currys would refund the £90 element of the install (which we are having to sort ourselves).
Surely when they arrive at a property they must know they are going to face any kind of problem changing an appliance that may be 10 or 15 years old, god knows what is behind it? The guy admitted he is a gas fitter and only has the minimum electrical qualifications to do basic connections.
Then to add insult to injury, when he tried to put the hob in he was struggling to match up the fittings, then realised he had forgotten the washer. After dismantling and reassembling he then managed to cross thread the nut on the hob. After attempting to jerry rig with PFTE and a stern rebuke from myself, he admitted the hob was borked and we would need a new one. Then on the phone to head office and Bosch the theme seemed to be that the part was damaged from the factory. He then refused to put the old hob back in as he, "Didn't know what the pressures were."
His mate with him just looking on bemused at all this. They are supposed to be coming back on Wednesday with a replacement hob. After they had gone, I phoned a local sparkie who was out within an hour, could find nothing wrong with the wiring arrangement and had the new oven installed and working for less than half what Currys charged.
Knowhow seems to = Know Very Little.
Bought a new gas hob and electric single oven and paid £190 on top for Currys (Knowhow) to do the install. On arrival this afternoon, first problem was they took the old oven out (which was here when we moved in and has never been out of the unit) and declared they couldn't do the install as it was a 30 amp circuit and not a 13 amp, also appears previous install had wired the socket for the spark on the hob into the cooker circuit. Told us to get a local electrician to sort it out and Currys would refund the £90 element of the install (which we are having to sort ourselves).
Surely when they arrive at a property they must know they are going to face any kind of problem changing an appliance that may be 10 or 15 years old, god knows what is behind it? The guy admitted he is a gas fitter and only has the minimum electrical qualifications to do basic connections.
Then to add insult to injury, when he tried to put the hob in he was struggling to match up the fittings, then realised he had forgotten the washer. After dismantling and reassembling he then managed to cross thread the nut on the hob. After attempting to jerry rig with PFTE and a stern rebuke from myself, he admitted the hob was borked and we would need a new one. Then on the phone to head office and Bosch the theme seemed to be that the part was damaged from the factory. He then refused to put the old hob back in as he, "Didn't know what the pressures were."
His mate with him just looking on bemused at all this. They are supposed to be coming back on Wednesday with a replacement hob. After they had gone, I phoned a local sparkie who was out within an hour, could find nothing wrong with the wiring arrangement and had the new oven installed and working for less than half what Currys charged.
Knowhow seems to = Know Very Little.
