dam direct debits

ikillbears · 19 Nov 2007 at 16:38

hey all, just looked at one of my bank statements and i discovered that a certain isp have been sucking 17.99 out of my account every month for the last 2 years. As you can imagine im a bit annoyed at myself for being an idiot. My question is can i expect to see any of this money back? i had it for my 1st year at uni and then moved house. So could i argue that because i havent been recieving this service i shouldnt be paying for it ?

Zefan · 19 Nov 2007 at 16:39

Why didn't you cancel? I expect they'll tell you to go get stuffed, the people who are living in your old house have had free internet though

jamief · 19 Nov 2007 at 16:43

LOL

If you didn't correctly cancel it, I can't see you getting a penny back. Not the direct debits fault

neil3k · 19 Nov 2007 at 16:44

jamief said:
LOL

If you didn't correctly cancel it, I can't see you getting a penny back. Not the direct debits fault

LOLLERCAUST

Deluxe1 · 19 Nov 2007 at 16:47

Is this the first time you have checked a bank statement in two years?

romperstomper · 19 Nov 2007 at 16:49

I check my bank statements at least every month ,2 years you must be a very trusting guy ,send me your bank details and I will check it for you each month

You could contact them and pretend you canceled it 2 years ago ,demand a refund in utter disgust :eek:

peetee · 19 Nov 2007 at 16:50

I cant beleive you didnt cancel the debit, even if you hadnt cancelled the contract..

When i cancel things i cancel the debit beforehand and ring up and pay outstanding balance(if i feel like it)

jonislost · 19 Nov 2007 at 16:51

romperstomper said:
You could contact them and pretend you canceled it 2 years ago ,demand a refund in utter disgust

I'll second that, kick up enough fuss and you might have a chance, but seriously check your statements in future! Lesson learned!

ikillbears · 19 Nov 2007 at 16:53

yeah lesson learned exactly. Oh well **** happens. Cheers for making fun guys :/

Freedom · 19 Nov 2007 at 16:53

I had phone insurance for my mobile which was £4.99 a month, after a while I bought a new phone and transfered the insurance to the new policy, but they accidently created a new policy rather than ammend my current one, so I had been paying 2 policys for about a years, then I noticed it and i got a full refund.

When phoning your Isp i would say to them that you canceled it and take it from there.

ikillbears · 19 Nov 2007 at 16:57

but i never did , stupidly, and surely they would have records stating that so surely there would be no point ?

Zefan · 19 Nov 2007 at 16:58

zhx said:
but i never did , stupidly, and surely they would have records stating that so surely there would be no point ?

Unless the person you called when you canceled had no idea what they were doing and you're disgusted by their incompetence

Kemik · 19 Nov 2007 at 16:59

Fasthosts just done this to me, took £20 out of my account without emailing me to tell me they were going to.

I emailed them within minutes asking for a refund and a cancellation but they're not moving so I'm transferring my domains to a new one.

Sh3rlock · 19 Nov 2007 at 17:00

I hate direct debits, the just jump up and bit your wages in the bum !

Illusion · 19 Nov 2007 at 17:11

People are always complaining that they cancelled and shouldnt have been charged where I work and 9 times out of 10 we have to give in and give them a refund etc - it annoys the hell out of me but you might aswell give it a try.

Timdog · 19 Nov 2007 at 17:17

Illusion said:
People are always complaining that they cancelled and shouldnt have been charged where I work and 9 times out of 10 we have to give in and give them a refund etc - it annoys the hell out of me but you might aswell give it a try.

customer is always right

dalin80 · 19 Nov 2007 at 18:37

ive been in cambodia the last 2 years and i come back to find utter incompetence!!

shocking.

BoomAM · 19 Nov 2007 at 22:17

timmy1988 said:
customer is always right

Not in my books they arnt!,

.

jamief · 19 Nov 2007 at 22:36

Damien. said:
I hate direct debits, the just jump up and bit your wages in the bum !

Aye, sometimes direct debits just appear on my account for no good reason and eat all my wages. So annoying eh? No idea where they come from.

Greenlizard0 · 19 Nov 2007 at 22:48

My housemate arranged for dial up internet three years ago and has been paying for it since! I was never told about it when I sorted out the broadband lol!