damaged/Faulty Protein from My Protein

ethan

ethan

ethan

Soldato
Joined
16 Sep 2005
Posts
7,858
Location
What used to be a UK
Anybody else had issues. The protein won't mix and has a "lumpy" constitution to it. The colour is a yellow/ cream when it has previously been white and the taste is slightly off. Item is a 2.5kg bag of unflavoured whey.

faultyprotein1.jpg
 
Last edited:
shroomz said:
Looks gross, do not want. Never had anything like that, send it right back!

E: also, that's a nice bowl you got there ;)
Click to expand...

It's a cup which looks like the kids have knocked. I have contacted them complete with photo and am just waiting for their response. I'm not accepting protein from them in this condition.
 
myprotein service has been dire in the past for me, i switched to protein works and they have been pretty good, they refunded me and sent a new pack when a bag of protein split in transit
 
Can't speak for the unflavoured whey as I always buy flavoured but the customer service for me was great!

Only had to use it once, but one of the smaller 2.5kg bags (out of about 5 bags) was split and only some of the protein had come out. I took a picture, emailed them and the next day they sent a new bag out to me. Most of the first bag was still perfectly fine to use!
 
The latest batch of MyProtein whey I'm using (chocolate smooth) has been terrible to mix, leaving lumps in my shaker no matter how much I shake it. It usually mixes very well, I just assumed I received a one-off duff mix.
 
They call it batch variance and in their words state: " although you may sometimes feel you can detect the subtle nuance of taste or a difference in how the product mixes, you can rest assured that the nutritional content will remain the same". Well, it doesn't mix and it tastes like dirt. Imagine drinking water with bits of sand in it?

Edit: I hope this alternative batch they are sending me tastes a lot better or I'm going elsewhere?
 
Last edited:
I have had quite a few things from myprotein now. Only ever had 1 bag split on me, which after sending them a photo of the bag, along with the box which had obviously been thrown about by the courier company, they sent me a new one out. Didn't ask for the old one back which still had 90% of the protein still in it.
 
You must log in or register to reply here.
Back
Top Bottom