My cousin is getting his first car on finance, it will be brand new and fitted with a black box. (He’s just passed his test)
It was on its way to be delivered today when he got a call to say his car had been damaged during transport so they need to take it back and fix it. (It was being transported with 2 or 3 other cars)
Turns out this ‘damage’ meant that the back of the car was completely smashed up.
The car company is going to provide him with a hire car then give him his car once it’s been fixed. They will also refund him some money and pay for insurance etc. for the hire car.
This is supposed to be a brand new car and now it’s damaged and probably won’t be the same as it was before, but my cousin is still happy to take it even though it’s been significantly damaged. The company have told him that the accident won’t show up under his name, but it will obviously show up with the car.
What is everyone’s opinions on this? Would you still accept the car once fixed? Or would you ask for a new one? What are the pros and cons of still accepting it?
TIA!
It was on its way to be delivered today when he got a call to say his car had been damaged during transport so they need to take it back and fix it. (It was being transported with 2 or 3 other cars)
Turns out this ‘damage’ meant that the back of the car was completely smashed up.
The car company is going to provide him with a hire car then give him his car once it’s been fixed. They will also refund him some money and pay for insurance etc. for the hire car.
This is supposed to be a brand new car and now it’s damaged and probably won’t be the same as it was before, but my cousin is still happy to take it even though it’s been significantly damaged. The company have told him that the accident won’t show up under his name, but it will obviously show up with the car.
What is everyone’s opinions on this? Would you still accept the car once fixed? Or would you ask for a new one? What are the pros and cons of still accepting it?
TIA!