Dangerous Hazro Monitor

[clubcardaberd]

How many users of glass screened Hazro monitors have had problems with the glass becoming detached or falling off? Many online publications have now amended their reviews to warn users of possible danger posed by continuing
to use 27" Hazro monitors that were assembled using an inadequate method of attaching glass to frame. The matter is currently being investigated by Trading Standards. There does not seem to be any admission of liability or issue of warning/recall notice by Hazro at this time.

 

[clubcardaberd]

In the UK if you can prove it was a manufacturing fault, ( which the glass falling out of the monitor is and has been warned about on review sites), then the retailer seems to be liable for all associated return costs for up to six years. Not sure if this would apply to sales overseas though.

 

[clubcardaberd]

From that post its not clear if you own one of these screens.

You posted and left... no evidence to back you up.

Im fed up of these people who jump on a major uk pc forum, post some crap with negative info about a manufacturer and then don't post again, Looks to me you posted that as a competitor and wish to harm Hazro's reputation..


EDIT:

Looking at the OP's Posts... He seems to only talk crap about hazro... So i would ask a mod to remove him please... we dont need that type of person in this forum

Yes I do own one of these screens and I have plenty evidence to back up any information I post. I can make it available to anyone who may require it. The "crap with negative info" you refer to just happens to be a justified criticism of the poor quality of goods and the lack of support from a manufacturer. There are many others who post the same. There are others who post criticism of different manufacturers. You would rather not have "that type of person" on this forum?. If that is the case then it would seem that anyone who has a complaint about a purchase they have made or the service they have received from any manufacturer should be banned from airing their grievances.
The glass became detached from the top of my monitor which was within warranty period. I contacted both OCUK and Hazro explaining what had happened and politely requested that they inform me of what action to take to rectify the problem. OCUK contacted me 5 days later to inform me that as it was past the 28 day DOA period it was not their problem and to contact Hazro. I explained that I had contacted Hazro and received no reply. Over the following weeks I continued to message Hazro and OCUK, also having telephone conversations with OCUK where I informed them again that Hazro were ignoring all messages. They told me that it was unusual as they had not heard of anyone having a problem contacting Hazro. After weeks of many messages and phone calls and being no further forward I finally contacted CAB and Trading Standards. I was informed by Trading Standards that they would require to visit my premises to inspect the monitor. A date was agreed. I informed both OCUK and Hazro of the situation. Strangely the following day I received a request from both Hazro and OCUK to return the monitor to them individually. It happened to be the day that the Senior Trading Standards Officer from my area was examining the monitor. He advised me that it was currently in a dangerous condition and that if I was to continue using it to make sure I propped up the glass and not to allow children near it. He also informed me that he was going to pass all relevant information and knowledge to his colleagues to deal with Hazro directly. He told me he would prefer if I did not return the monitor at this time in case it may be required for further analysis. I informed both Hazro and OCUK of his request.
The situation is ongoing.
No I am not a competitor wishing to harm Hazro's reputation. They can manage to do that themselves without any assistance.

 

[clubcardaberd]

I believe that there are some countries where you may be denied from asking opinions, stating facts and telling the truth. I may be mistaken but I don't think this is one of them.
The reason I "talk crap about Hazro", is that as a result of my own experience in dealing with them as a company, I can find little good to say about them.

 

[clubcardaberd]

I have no hatred towards Hazro but am angry about their continuing silence regarding the issue of the glass panel becoming detached from certain 27" monitors.

I shall attempt to explain better to you my reason for such anger.

Earlier this year before I left to work abroad for six weeks, I moved my monitor to my daughter's bedroom and wall mounted it in order that she and her sister could use it to watch dvd's. It was after my return home when I went to remove it back to my study that I noticed the glass had slipped from the frame and was in danger of falling off completely at any time without warning. This location was shown to the Trading Standards Oficer when he visited to inspect the monitor. He was very concerned about the possible consequences if the glass had fallen from the monitor while a child was playing beneath. I was also very concerned. I then became angry when the manufacturer seemed unwilling to either admit to the manufacturing fault or to do anything to warn others. You may think of that as "great customer service" but I certainly don't. It was fortunate that I noticed this defect before any injury was caused, others may not be aware yet of this issue and consequently may not be so fortunate. For that reason the more people who are aware of the potential danger the better they can take action themselves to minimise the risk. It seems that the tape holding the glass to the monitor frame loses strength over time. It could be dependant on the period of time the monitor has been powered on and therefore the amount of heat generated. Therefore some users have discovered the hazard earlier than others and some have yet to discover it.

The bottom line is that Hazro seem to be failing in their duties and obligations as a manufacturer. If reports of many similar malfunctions due to manufacturing fault caused a microwave / washing machine / TV etc. to become unstable or dangerous you would expect the manufacturer to take remedial action once they had become aware of the issue. If a car manufacturer was made aware that windscreens on a certain model of car were falling out due to an inadequate assembly process you would expect them to immediately issue a public warning/recall notice. In doing so they would be responding as any responsible company would. The issue of the glass becoming detached from certain Hazro monitors is widely reported and has been for some time. It seems that Hazro have been aware of such yet no action has been taken to protect the users from possible harm.
TFT Central, Trusted Reviews, pcGameware and PC Advisor are all warning of the potential hazard of these monitors. They would not do so just on heresy.

Also, if you could let concerned users of affected monitors know how to contact this person you know who to talk to at Hazro it would be most helpful, as many of us not "in the know" have difficulty in this department.

 

[clubcardaberd]

I have today 14/01/2013, received a further message from Trading Standards with regard to their investigation of Hazro. They informed me that they are now having difficulty in tracing the responsible person for this company and that the Hazro website appears to have been taken down. Trading Standards are continuing to pursue this company as they are concerned about risk of harm to users of affected monitors. I have been given notice that Trading Standards will keep me further updated.
I would also be concerned at this time if considering purchasing a Hazro monitor or attempting to return one under warranty.