Nah it's true to a large extent.
WoW is a theme park. Everything is designed to be maximally convenient and byte-sized.
Prior to this, MMOs and the MUDs from which they were derived, didn't treat the player like a King, and weren't afraid to be harsh and punishing. Or even simply to require the player to invest themselves and explore and learn.
I'm not saying they were perfect by any means, but they were simply better when assessed as alternate realities/virtual worlds/immersive cohesive worlds.
Later we got things like "!" floating over the heads of every quest-giver (who was henceforth entirely static and basically a vending machine), GPS maps (so you didn't have to take any notice of your surroundings/remember landmarks/learn to navigate). Every objective marked on your map so you never had to read anything or remember anything.. Fast travel so you never had to learn the safest route from A to B, or the quickest.
Also worth noting that EQ1 (where I put most of my MMO time) surrendered to the dark side and introduced as many WoW-style elements as they could fit in their old, knackered engine. So EQ1 now has GPS maps, instant travel, yadda yadda.
And in so doing EQ1 made itself less a virtual world and more a theme park. I am, of course, amazed that it's still going
at all. It's freaking ~25 years old
For those that don't know, let me briefly describe NPCs in EQ1. They would have their own daytime and nighttime routines. In the day, they might man a market stall. In the evening, they might head to the tavern. As they walked around, they would talk to other NPCs they bumped into. Sometimes, listening to those conversations would give you the information to prompt another NPC with to start a quest. Sometimes they would drop an item that would be part of a quest.
Sometimes they would even leave their zone completely and go roaming about in the world at large.
It couldn't have been massively expensive to program, but it was immersive as all hell. Compare that to a static quest giver that stands in the same place all day with a "!" floating above their head to tell you they have 5 fetch quests available. No contest.