DDR3 2400 with AMD Athlon X4 860k

dlknight

dlknight

dlknight

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Hi Folks!

Recently sold some Team Group Xtreem LV 8GB 2400MHz DDR3 memory to someone (not here but elsewhere), but I logged in today and they have told paypal that this memory is defective... I know it isn't as it had been running in my main gaming rig for about 2 years at 2133MHz without issues.

They have said it isn't memtest stable at 2400MHz in several PCs that they have tested and sent me the following screenshot -



Now it appears they have an AMD FM2 rig, should it be capable of running this RAM at 2400?? It is an AMD Athlon X4 860K from the screenshot.

I've always run this ram on my Intel setup which was Intel Z77 Sandybridge.

Just a bit annoyed at the moment as I know there is nothing wrong with the memory.
 
AMD Athlon X4 860K specifications
Supported memory: DDR3-2133
DIMMs per channel: 2
Maximum memory bandwidth (GB/s): 34.1

but one board lists 2400 as OC
he may have a rubbish board
 
It doesn't really matter what the motherboard advertises these days, the memory controller on the CPU is ultimately the limiting factor.

X4 860K supports only 1866mhz according OCUK store and there are very few CPU's that officially support 2400mhz (seems to be mainly newer/high end FM2 chips).
 
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2400 can be flakey. You cannot manually enter the values a lot of the time, you have to use the XMP values (and stick with them).

What other machines was the RAM tested with?

(Also, why didn't he contact you first?)

EDIT: Was this on a forum? Not contacting you just sounds like either they are having a hissy fit or trying to scam you.
 
Thanks for the advice guys!

I know that 2400 can be hard to achieve as I could never get it to run at 2400 on my MSI Z77A-GD65 even though I had seen a review on the exact same board where the reviewer had achieved it. Like some of you have said it depends on the quality of the IMC in the CPU?

I've accepted their return now but just for information here is the rest of the information they provided -

The timings used are those provided by SPD data, IE the manufacturers own recommended and tested timings. The modules were checked with the following bus speeds 1333, 1600, 2133 and 2400 in two different rigs using the timings provided by the manufacturer. However, I will retest at 1600 with stock timings and provide a screenshot.
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As requested tested at 1666, memtest crashes at 73% progress through test 7. http://i1244.photobucket.com/albums/gg573/comwarrior69/returns/IMG_20151115_161201.jpg Being thorough i tested at 1333 and memtest crashes at 73% progress through test 7. http://i1244.photobucket.com/albums/gg573/comwarrior69/returns/IMG_20151115_161725.jpg and just to make absolutely sure i retested at 1333 with XMP and AMP disabled (legacy mode) and memtest crashes at 73% progress through test 7. http://i1244.photobucket.com/albums/gg573/comwarrior69/returns/IMG_20151115_162345.jpg As for the issue of incomparability... I checked the products technical specification on the manufacturers website and the incompatibility you suggested is not mentioned. Just to be thorough again, i checked the memory comparability listing on my motherboards manufacturers website and the team group extreem TXD34G2400HC10 is listed as being compatible at 2400mhz.
Click to expand...

Just noticed the above - none of those screenshots shows an error?!?!?! so basically it appears it only fails at 2400, otherwise he would have shown the errors again at the lower speed settings... too late now anyway as I've accepted the return but you don't have any rights anyway once a buyer complains (this is a famous auction site btw). I've learnt my lesson and will try not to use that vile website again in future and stick to the members market on here.
 
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Anyone notice the operating frequency and memory timings were shown in the screen cap by memtest86?
Anyone notice that all the images sent show the progress of test 7 all stop at 73% regardless of showing an error or not?

Greetings, I'm the buyer of said ram...

The fact that memtest86 crashes at 73% in test 7 regardless of speed at the same point repetitively... I've never seen that in all the years i've been running memtest86...

But here is the kicker... the reason i bought that ram is because my memory has been sent back to the manufacture due to a fault... A pair of team group vulcan red running quite happily at 2400mhz for 7/8 months...

so... did someone say something about a compatibility issue?

One of the reasons I stopped using these forums many years ago was because people were getting wrapped up in social politics and technical issues were being clouded.

Here is what is going to happen now... the seller claimed it is a comparability issue but has not provided any detail or evidence to support his claim. There is also non present here ether... This may result in negative feedback being left for the seller.

Further more, the seller has copied my private messages onto a public forum... I suspect this is a breach of certain privacy policies as such i will be looking into it further.

If someone wants to provide some technical information to back up his incomparability claim, then i will take a look at it.
 
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comwarrior said:
Anyone notice the operating frequency and memory timings were shown in the screen cap by memtest86?
Anyone notice that all the images sent show the progress of test 7 all stop at 73% regardless of showing an error or not?

Greetings, I'm the buyer of said ram...

The fact that memtest86 crashes at 73% in test 7 regardless of speed at the same point repetitively... I've never seen that in all the years i've been running memtest86...

But here is the kicker... the reason i bought that ram is because my memory has been sent back to the manufacture due to a fault... A pair of team group vulcan red running quite happily at 2400mhz for 7/8 months...

so... did someone say something about a compatibility issue?

One of the reasons I stopped using these forums many years ago was because people were getting wrapped up in social politics and technical issues were being clouded.

Here is what is going to happen now... the seller claimed it is a comparability issue but has not provided any detail or evidence to support his claim. There is also non present here ether... This may result in negative feedback being left for the seller.

Further more, the seller has copied my private messages onto a public forum... I suspect this is a breach of certain privacy policies as such i will be looking into it further.

If someone wants to provide some technical information to back up his incomparability claim, then i will take a look at it.
Click to expand...

From the screenshots of memtest above the only one that shows errors is when you are running the RAM at 2400MHZ the rest of the screenshots have been taken at 73% pass 7 but show no errors

Looking up the specifications for the Athlon 860k HERE it shows that the Athlon 860k officially supports a maximum on 2133mhz ram and has a stock clock speed of 3.7ghz

This leaves two issues with compatibility, first of all Memtest is showing the CPU clockspeed at 4000mhz, 300mhz above stock as memtest wouldn't be putting enough load on the CPU to cause turbo boost to kick in. Secondly running any RAM above 2133mhz is effectively overclocking as well, the success here depends on the abilities of your individual CPU as some will have stronger Integrated Memory Controllers than others and as such will quite easily run RAM well past 2133mhz, others will have difficulties much past this. Memory overclocking will also be affected by clock speed increases.

I had an Intel 3570k that would quite easily run 2600mhz+ at stock clock speeds but once I started to push it above 4.5ghz it wouldn't run any higher than 2200mhz

It's been mentioned that you have previously used 2400mhz in this system, while I'm not saying this is untrue differences in RAM timings is going to have a large effect on the stability of The IMC at higher RAM frequencies

Saying it can't be a compatibility issue because you've already used 2400mhz is a cop out excuse, computer hardware is far too finicky to rule it out. I could stuck a tray of 100 CPUs in front of you and 10% would run that RAM without issue, the rest not so much. It's just silicone lottery
 
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comwarrior said:
Anyone notice the operating frequency and memory timings were shown in the screen cap by memtest86?
Anyone notice that all the images sent show the progress of test 7 all stop at 73% regardless of showing an error or not?

Greetings, I'm the buyer of said ram...

The fact that memtest86 crashes at 73% in test 7 regardless of speed at the same point repetitively... I've never seen that in all the years i've been running memtest86...

But here is the kicker... the reason i bought that ram is because my memory has been sent back to the manufacture due to a fault... A pair of team group vulcan red running quite happily at 2400mhz for 7/8 months...

so... did someone say something about a compatibility issue?

One of the reasons I stopped using these forums many years ago was because people were getting wrapped up in social politics and technical issues were being clouded.

Here is what is going to happen now... the seller claimed it is a comparability issue but has not provided any detail or evidence to support his claim. There is also non present here ether... This may result in negative feedback being left for the seller.

Further more, the seller has copied my private messages onto a public forum... I suspect this is a breach of certain privacy policies as such i will be looking into it further.

If someone wants to provide some technical information to back up his incomparability claim, then i will take a look at it.
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Greetings comwarrior :)

I just thought it was odd that in all the other screenshots you gave me there are no errors? correct? care to add the extra screenshots which show memtest crashing at the lower memory speeds??? :)

Also what happens if you run the processor at stock speed instead of overclocked?

I shall be checking the serial numbers of said RAM when it is returned as I did record them ;)

First rule of hardware issues, run everything at stock or reduced speed to determine what the exact cause is.

Also if you say it always errors at 73% regardless of memory settings then that should tell you it is another variable that is at play.. perhaps the CPU???

EDIT: Just for the record I haven't shared any personal information apart from the technical report of the problem in your own words, good luck with finding breach of any data protection with that.
 
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dlknight said:
Greetings comwarrior :)

EDIT: Just for the record I haven't shared any personal information apart from the technical report of the problem in your own words, good luck with finding breach of any data protection with that.
Click to expand...

I said privacy policy not law...


dlknight said:
Greetings comwarrior :)

I just thought it was odd that in all the other screenshots you gave me there are no errors? correct? care to add the extra screenshots which show memtest crashing at the lower memory speeds??? :)
Click to expand...

Oky, let me break this down... memtest86 is DESIGNED to deal with memory errors and report them on screen... So, we can be quite confident that anything that causes memtest86 to lockup and crash is pretty serious event...

As for the CPU speed... it normally runs at 4.6GHz... but i knocked it down to 4.0 for your tests just to rule out issues to do with over-clocking... anyone notice the CPU temp?

EDIT:
Also, did anyone notice the CPU state is the exact same on all the pix? cores 0,1 & 2 are all active and #3 is waiting... the states on the cores active / waiting change that quick on screen that it is impossible to get a clear picture while it is running... and it certainly doesn't say that the test is paused.
 
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I've tried to help you but you are adamant the memory is faulty - bit of a coincidence that you have also sent back another set of teamgroup 2400 ram as well because it no longer runs at 2400.

If you run everything at stock speed/voltages and reset the BIOS settings to default, then memtest at the previously tested memory settings I'd be surprised if it didn't pass all tests.

Also what happens if you try and run memtest with a single stick of RAM? (with the above default settings).

There is a thread on here where I've asked about RAM speeds previously and 8 Pack replied with some very useful information, I will try and dig it out for you.
 
comwarrior> You talk of social politics and then go on to threaten with breach of privacy. You are your own worse enemy. Also... it was sold outside of here, try not to bad mouth the forum. I really hope you get this resolved quickly and on something you can both agree with, it's frustrating to have things not work. Also, with memtest, it isn't necessarily the memory at fault. I've had plenty of flakey motherboards over the years that just need a bios reset or something similar to get it working normally. Don't automatically assume it's the memory. Then there are other things like having to increase northbridge voltage etc on certain systems. There are just so many variables at play. Also not to mention what others and I have mentioned... XMP can be a pain in the butt.

dlknight> Be polite :)

Bottomline, poop happens. I once sold a gfx card to someone on here that I had tested, and it wouldn't work in there system. I assisted with technical advice but it wouldn't work, so I refunded them. I got the card back and it worked fine, so I sold it again (obviously linking the previous sale) and the it worked great for the next seller.

There are lots of reasons why something won't work in a PC, it's just the way it is.
 
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Are you using the latest BIOS I had a gigabyte board that would fail on memtest with a set of Mushkin RAM
that was fine in another system
 
Frozennova said:
Are you using the latest BIOS I had a gigabyte board that would fail on memtest with a set of Mushkin RAM
that was fine in another system
Click to expand...

I was thinking about this last night!

I've seen before when a motherboard has developed an issue which causes the RAM slots to become faulty.

In my previous comment I suggested testing with a single stick of RAM, I would recommend this and also trying it within each memory slot one by one to eliminate any potential issue with the RAM slots.

Worth trying a different CPU as well if you have access to one?

Apologies if I've come across rude in any of my comments! :)
 
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