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Dead 1080ti :'(

HOkay

HOkay

HOkay

Associate
Joined
16 Nov 2010
Posts
50
Location
Chippenham
Hi all, so I have an Inno3D GTX 1080ti FE which has completely died on me. By completely died I mean when the machine is powered on there are absolutely no signs of life from the card whatsoever, no lights, no fans, nothing. Does anyone have any ideas how to troubleshoot/attempt a fix for this?

Unfortunately for me I bought this card off a well known auction site in December so I have no idea where it was originally purchased & no receipt or anything for an RMA. I should state the card has been totally fine until this! Does anyone know whether Inno3D would RMA it given it is definitely less than a year old? Or how I might kick that off? I've sent them a support request using their website form but I don't hold out high hopes.

I suspose I need to wait a couple of weeks in case they do respond, but if they don't what's the latest in tricks to maybe get it working again? Shove it in the oven for a bit, that kinda stuff. If I hear nothing in a couple of weeks I'll take the cooler off to investigate, but I'm reluctant to break any warranty protection stickers until I know I definitely can't RMA.

Any help or advice appreciated! Thanks.
 
Have another system to try the card in?

Or different card to try in your system ?

That's generally the best way to test if you can. Helps narrow down if it is the card or another issue.
 
I'd just say you paid cash and have no Proof Of Purchase if asked, then if they don't accept RMA take it to court if needs be, the 1080ti hasn't been out long enough for you to not have warranty on it. Just be nice to start with and if it goes down hill then use that.
 
Yeah that sounds a sensible way to go, but it does require them to respond at all first! I think the most likely outcome is they'll just never respond tbh, & then what!
 
I believe that Inno3D warranty is supposed to be through the place it is purchased from, that is how it works on here anyway. If this is the case then you are probably screwed unless you can contact the Ebay seller and get his original receipt from him.
 
You will need to contact seller to RMA your 1080 Ti and ask seller where did he purchased it, if he purchased from OCUK then ask him for copy of invoice so you can RMA it to OCUK with invoice tell them that seller sold it to you as second owner and OCUK will probably ask you for other invoice which confirmed the original owner name and address sold 1080 Ti to you with your name and address on it then OCUK will sent you a new replacement 1080 Ti to your address.
 
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You bought it off eBay in December so if the seller gets arsey about not giving you the info you need to RMA it, chase them through eBay and the 180 day return policy (even though I don't think you have a leg to stand on with that in itself). Might give them the kick they need to help out.
 
HOkay said:
Unfortunately for me I bought this card off a well known auction site in December so I have no idea where it was originally purchased & no receipt or anything for an RMA. I should state the card has been totally fine until this! Does anyone know whether Inno3D would RMA it given it is definitely less than a year old?
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If its within the 180 day return period then none of that is relevent eBay will automatically side with you and you'll get your money back.
 
I'd contact the eBay seller first for original receipt, if i was the seller it wouldn't bother me passing that information on in order for you to RMA it. Can't imagine he would say no.

Only worry would be if he doesn't have it at all.
 
hughtrimble said:
You bought it off eBay in December so if the seller gets arsey about not giving you the info you need to RMA it, chase them through eBay and the 180 day return policy (even though I don't think you have a leg to stand on with that in itself). Might give them the kick they need to help out.
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That's not eBay, but Paypal.
I'd try to ask seller to help with warranty nicely, if not not helpful and you paid by PP, just open a dispute within 180 days of purchase.
 
You might find the seller is more than happy to rma it considering he could probably relist the replacement at a profit. :P
 
So there's been a development! Inno3D replied to my support request this morning, I'm actually quite impressed with them for that! Unfortunately, after some back & forth to get them the right serial number they were after...they said that number doesn't exist in their system?!

So a couple of things:
Firstly, I don't think the card can be a "fake", it might not be in their system because it wasn't sold through a normal retail channel originally or something like that (see the next point). My last response asked them to confirm whether "not in their system" means the card is a fake card, waiting to hear back on that.
Secondly, the eBay seller isn't a retail channel, just a private seller who said his stock of cards are from things like ex-trade stock. This means no original purchase receipt. I'm not sure what to make of this, does it affect anything? Obviously it means they can't give me a proof of purchase & can't return the card themselves, but I'm not sure what that means for my rights. Their source wasn't stated in the original ad btw.
Thirdly, if Inno3D are saying it's not on their system, can I/should I go back to the seller & demand a refund, or perhaps complain to eBay saying it was falsely advertised?
Lastly, does the PayPal 180 day thing cover private seller items? That sounds abit too good to be true!

So yeah, not entirely sure what to do next tbh. I'm reluctant to screw over the seller if they've not done anything wrong, but equally if they have done something wrong I obviously want to do everything to get them banned & get my money back!

What's people's thoughts on next steps?
 
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HOkay said:
So there's been a development! Inno3D replied to my support request this morning, I'm actually quite impressed with them for that! Unfortunately, after some back & forth to get them the right serial number they were after...they said that number doesn't exist in their system?!

So a couple of things:
Firstly, I don't think the card can be a "fake", it might not be in their system because it wasn't sold through a normal retail channel originally or something like that (see the next point). My last response asked them to confirm whether "not in their system" means the card is a fake card, waiting to hear back on that.
Secondly, the eBay seller isn't a retail channel, just a private seller who said his stock of cards are from things like ex-trade stock. This means no original purchase receipt. I'm not sure what to make of this, does it affect anything? Obviously it means they can't give me a proof of purchase & can't return the card themselves, but I'm not sure what that means for my rights. Their source wasn't stated in the original ad btw.
Thirdly, if Inno3D are saying it's not on their system, can I/should I go back to the seller & demand a refund, or perhaps complain to eBay saying it was falsely advertised?
Lastly, does the PayPal 180 day thing cover private seller items? That sounds abit too good to be true!

So yeah, not entirely sure what to do next tbh. I'm reluctant to screw over the seller if they've not done anything wrong, but equally if they have done something wrong I obviously want to do everything to get them banned & get my money back!

What's people's thoughts on next steps?
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Well tell your private seller you want to return the card and get a full refund, if seller refused then report it to ebay for falsely advertised and get full refund back or you can open paypal dispute resolution to demand full refund back.
 
AthlonXP1800 said:
Well tell your private seller you want to return the card and get a full refund, if seller refused then report it to ebay for falsely advertised and get full refund back or you can open paypal dispute resolution to demand full refund back.
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Good advice, I think those things in that order is how to deal with this. So I've just contacted the seller stating I want to return the card for a refund since Inno3D themselves have said it's not one of their products. I'm not expecting a happy response but we'll see! Looking at their profile it seems as though they're trading under a business name, which I think gives me even better rights? They also have a bunch of listings up for used tape for £20...this looks really suspicious to me, maybe a feedback boosting scam?

When he's replied before he seemed fairly normal, though it's hard to know via messages of course. Oh well, let's see where this goes!

Even if I do get a refund from this guy that only gives me £650, you can't even buy a second hand 1080ti anywhere for that so that's a bummer!
 
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