Dead gigabite gtx 1080

general baxter · 18 Jun 2016 at 17:50

brought a 1080 from overclockers within seconds of them going on sale,
with in a week i put an AIO conversion on it, been fine ever since,

come to play today, switch on it wont post!
red light on motherboard, showing GPU error,
removed the gpu, posts fine,
tried new power connection, different port in the motherboard, nothing!

just wont post with the card in,

removed the cooler, and fitted the original one, starts up goes to post, gtx logo goes out, and nothing!

on closer inspection iv found this very poorly soldered capacitor on the board, which has come off,

whats the odds on warranty?

AlamoX · 18 Jun 2016 at 17:54

isn't installing a different cooler voids the warranty ?

general baxter · 18 Jun 2016 at 17:54

its 50/50 some companys are fine with it!

new boy · 18 Jun 2016 at 17:56

If they ask tell the truth, but if they don't ask, I wouldn't mention the cooler had been taken off. Unless you think you damaged it by doing so.

AlamoX · 18 Jun 2016 at 17:58

general baxter said:
its 50/50 some companys are fine with it!

you should call ocuk on the phone, it's sad for the brand new card, but the bright side of it, you seem to have found the issue, so even if the warranty is void, a simple soldering might fix it, still better than having a dead card without being able to pinpoint the issue.

general baxter · 18 Jun 2016 at 18:00

its been fine for weeks, so i doubt i damaged it, at the moment im refitting the stock cooler, back to spec, ill have to give them, a call

andybird123 · 18 Jun 2016 at 18:07

Gigabyte say they allow cooler removal, however we have also seen them chalk up components falling off as being user damage

They might offer to repair it for a small fee

stulid · 18 Jun 2016 at 18:07

Is it an FE card?

general baxter · 18 Jun 2016 at 18:08

Gigabyte-Gaming · 19 Jun 2016 at 08:19

Hi Baxter.
We don't void the warranty for fitting aftermarket coolers, unless they are damaged in the process.
So under normal circumstances this would qualify as user damage and the warranty would be void. If it wasn't an outsourced car (not built by Gigabyte) I'm sure our RMA center could attempt a repair but my understanding is that because is it an outsource card the NVIDIA policy is for the card to go back to them.
Send me a private message and I'll start a conversation with our RMA center to look for alternatives to solve your problem.

ukxenon · 19 Jun 2016 at 08:29

Pack it up and rma it and hope for the best

Freddie1980 · 19 Jun 2016 at 10:35

andybird123 said:
Gigabyte say they allow cooler removal, however we have also seen them chalk up components falling off as being user damage

They might offer to repair it for a small fee

If you were in chrge of rmas at gigabyte would you accept this card back?

If it's just the cap you might be able to get an electrical engineer to repair it with a soldering iron.

zakblood · 19 Jun 2016 at 11:14

good luck and let you know how it all goes on, fingers crossed for you

general baxter · 19 Jun 2016 at 13:29

im sending it to the local PCB repair company,

Rroff · 19 Jun 2016 at 13:32

general baxter said:
im sending it to the local PCB repair company,

I'd consider taking up GB's post above - I don't think that capacitor alone should stop it working entirely - those big caps are usually used for smoothing/noise filtering though I'm not hands on familiar with the 1080 layout.

This never ends well · 20 Jun 2016 at 13:57

general baxter said:
im sending it to the local PCB repair company,

Im sure you stuck this on ebay and a fb group.

yoyo59 · 20 Jun 2016 at 14:04

I can't see the damage tbf?

Rroff · 20 Jun 2016 at 14:07

yoyo59 said:
I can't see the damage tbf?

Grey and black medium sized capacitor slightly to the right of centre of the second image is at a weird angle - to be frank I have a hard time believing that wasn't damage caused in the process of fitting an aftermarket heatsink those don't usually fail to mount like that due to poor soldering.

deFiniLoGy · 20 Jun 2016 at 14:08

Send the card back in for RMA, truth is at this stage no one knows whether the cap is the reason why the card is faulty, hence this should not be classed as owner's damage.

deFiniLoGy · 20 Jun 2016 at 14:09

Rroff said:
Grey and black medium sized capacitor slightly to the right of centre of the second image is at a weird angle - to be frank I have a hard time believing that wasn't damage caused in the process of fitting an aftermarket heatsink those don't usually fail to mount like that due to poor soldering.

If it is damaged at the time of installation then it would not work at all I would imagine.