Dead iphone failed during contract where do I stand

waveydave79

waveydave79

waveydave79

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Joined
4 Feb 2006
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544
Location
nottingham
Hi Guys,

In the last week an iphone we own seems to have started to fall apart, the phone has now developed faults within the last week getting much worse.

highly fustrated as I am still locked into a Vodaphone contract for the next 7-8 months now with a phone they supplied now unusable.

1) The first fault started just over a week ago, where the phone will refuse too power off unless it connected to the mains charger or USB. If its not plugged in the phone will goto restart. (I can live with this fault as the phone is never turned off anyway).

2) The menu button has now refused to work, this all of a sudden stopped working, I have tried cleaning it, and can only presume this is a physical fault

3) There is now a very noticeable smear that suddenly appeared after the phone crashed, which kinda looks like glass when its been polished and not cleaned properly. This is definatly underneath the screen. The was never dropped or got wet.

4) The phone is now stuck in recovery mode. Prevoius to this it was crashing and there were some lines on the screen. I am now unable to restore the phone or restore the backup from itunes.

I called apple morning explained the problems they explained it there would be a charge of £140 for a repair. Vodaphone refuse to do anything even though the phone is in contract, I think the only way to claim on this will now be through of the sales of goods act?

My question is - Are any of the faults I have listed known issues with the phone, so I can proves faulty goods where originally supplied and not fit for purpose.

Any help is appreciated - Thanks.
 
Phone was purchased direct from vodaphone online. I will try to get pictures of the screen up soon, currently trying to restore another backup
 
9630068995_d9dde63968_n.jpg


sorry its alittle dim
 
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If it's over 6 months old then it's the consumer who has to prove an inherent fault with the product. You will need to get an independent report which you will initially have to pay for. However, before going ahead you should inform the retailer if you intend to reclaim the cost of the report from them. The retailer may also commision their own report if the findings are disputed or inconclusive.
 
If you live near an Apple store, book a genius bar appointment. It's much easier to get things fixed via Apple rather than Vodafone. They might charge you, they might not.
 
Ok since posting, I have yet been on the phone to Vodaphone again. Initially they did not understand "sales of goods" - After some time and persistence they have given me a free month (due to network problems) - however still refuse to look at the phone.

I have decide the next step will be to get a independent check done on the phone, and have found a local shop which may be able to offer this.

I am aware I have to prove its faulty and this is up to me as its out of warranty.
 
Vodafone are shocking, so glad I left, their customer service is non existent.
 
HAz said:
Vodafone are shocking, so glad I left, their customer service is non existent.
Click to expand...

customer: hi, i've been your customer for 8 years I have spent thousands with you over this period, I have a an issue with a phone you sold me

agent: Sir GO HAVE SEX WITH YOURSELF and don't call again we are big you are small... just go way....
 
HAz said:
Vodafone are shocking, so glad I left, their customer service is non existent.
Click to expand...

This. About a decade ago I had a "friend" steal some documents from me and set up a mobile phone in my name with Vodafone. Despite clearly stating that it was fraudulent, they continued to hassle me for the first bill (~£400, I do not have that lying around) and when I tried to fight it I got threatened with a CCJ instead.

In the end I managed to borrow the money from a family member to buy time to sort it out and I got it back but the complete lack of understanding from them has made me never want to give them a penny.
 
Caged said:
No they don't

http://www.apple.com/legal/warranty/products/iphone-english-uk.html
Click to expand...

Apple Warranty Document said:
As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.
Click to expand...

So, yes, they do have a 2 year warranty. But, after 6 months, you have to prove the fault was present when you bought the phone. And that's not that easy.

Apple replacement/repair charges aren't crazy high though. You might be surprised how reasonable they are.
 
If you had it free of charge then you'd be talking about Supply Of Goods And Services Act 1982 goods not of a satisfactory quality. If you bought it out right with no service contract then you'd be talking Sale Of Goods act 1979.

It's down to you at this point to show the fault to Vodafone, and if they do replace it they can either offer a refurbished one based on how much use you've currently had or if they do supply new they can ask you to pay towards it.
 
WJA96 said:
So, yes, they do have a 2 year warranty. But, after 6 months, you have to prove the fault was present when you bought the phone. And that's not that easy.

Apple replacement/repair charges aren't crazy high though. You might be surprised how reasonable they are.
Click to expand...

We're arguing the same point here - the device was supplied by Vodafone, not Apple. It's outside of Apple's one-year warranty so they don't have to do anything for you.

2 years of coverage under consumer law are not the same thing as a warranty.
 
If the phone has only started to develop issues then it wasn't a fault at the beginning of the contract. The phone is now out of warranty because it is passed a year. The only thing you can do is purchase a second hand one or ask Apple to repair it for a cost or a different phone for the remainder of you contract.
 
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