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Dead MSI GTX 570 RMA'd and reported working, not sure what to do next

Just as an update, sent the card back end of last week, had an automated email confirmed the card had been received on Friday. It's now Thursday and still waiting for a refund...
 
Ok, so my new card arrived today, purchased from a different retailer out of my own pocket, as I've not been refunded but have got fed up with waiting, and have installed it tonight. Just played an entire round of Battlefield without any issues. Installing a couple of other games on Steam and will test those out, but this means 2 out of 3 cards in this 8 week old PC have worked flawlessly. Fancy that...

It's looking like I'm going to have to come home tomorrow lunch time in order to ring up customer services and chase the refund, as my post in the customer service section has been ignored. Really really poor customer service.

If anyone from OCUK bothers to read these forums, respond to my customer service thread, email me or contact me some other way to avoid having a seriously irritated customer calling you up tomorrow. 5 mins of your efforts to just refund me or even just let me know what's happening makes everyone's life easier.
 
Just spoke to a guy from OCUK, he's taking care of this now, so hopefully this will now be resolved. Shame this guy couldn't have been the dude dealing with it initially :)
 
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