Dead pixel (New Samsung J791 ultrawide)

pioneer2000

pioneer2000

pioneer2000

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Sooo, noticed that it has 1 lone dead/stuck pixel on the middle left of the screen (green pixel pretty much only visible on black).

Purchased from Amazon, so question is should I be returning this for exchange or do most monitors nowadays have the odd pixel issue? i.e. Am I just as likely to get another one?

Reading Reddit etc seems to suggest that nobody puts up with any dead pixels... which i'm unsure if that is the usual internet bravado that seems to surround these topics.
 
Stuck pixels aren't so common that EVERY monitor you buy will have one, so I'd exchange it. You have purchased from a company with the easiest return policy on the planet, so I wouldn't hesitate if I were you.
 
So, since noticed that this monitor also has a speck of dust in the top left.

Amazon have sent a new one and this one also has dust in on the left side. No stuck pixels mind.

Getting a third one sent out but feeling pretty unlucky at this point.

Anyone experience these sort of issues with monitors nowadays? Or do people just put up with these issues?
 
Well for closure sake, the 3rd one turned up yesterday... the screen on this one looks fine but the front glass has evidently been stuck on to the frame too high and so looks a bit odd compared to the other 2.

Think I’ll keep it though considering the poor quality control and having no guarantee of finding a relatively perfect panel again!
 
pioneer2000 said:
Well for closure sake, the 3rd one turned up yesterday... the screen on this one looks fine but the front glass has evidently been stuck on to the frame too high and so looks a bit odd compared to the other 2.

Think I’ll keep it though considering the poor quality control and having no guarantee of finding a relatively perfect panel again!
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I personally wouldn't put up with it - the hassle of switching it out is relatively minor compared to how long you'll keep it
 
I got through 15 monitors this year from Acer, Samsung, aoc and Dell recently. Every single one had a speck of crap behind screen or a dead pixel. Yet I've never bought a TV at any price range that has this. Buying a new monitor should be a good experience but it's usually not.

Personally keep sending them back to you get a good one. Clearly people are settling for rubbish so do your bit and vote with a stack of returns.

Generally I've found over the years that if you get two monitors from the same model with issues in a row it's unlikely that a roll of the dice will score a decent one. So I'd switch model brand at that point.
 
Eikou said:
I got through 15 monitors this year from Acer, Samsung, aoc and Dell recently. Every single one had a speck of crap behind screen or a dead pixel. Yet I've never bought a TV at any price range that has this. Buying a new monitor should be a good experience but it's usually not.

Personally keep sending them back to you get a good one. Clearly people are settling for rubbish so do your bit and vote with a stack of returns.

Generally I've found over the years that if you get two monitors from the same model with issues in a row it's unlikely that a roll of the dice will score a decent one. So I'd switch model brand at that point.
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I've had a similar experience myself. I have started to notice with TV's though that virtually every single one has DSE when you look on a solid background, with some really quite bad. Monitors generally don't have this problem. This isn't that noticeable when watching most content, but whenever there is something like a clear sky, snowy landscape etc. it can become very obvious. It's one of those things that when you see it, you can never unsee.

I really don't think manufacturers care anymore. They know most people won't notice, and the % of us that do complain and go thorugh replacement after replacement, the cost of that isn't as high as it would be to ensure QC was done right in the first place. It's a sorry state of affairs really. :(

As you suggest, I've also noticed that manufacture date does seem to be a factor. I had x3 monitors all with the same date, and all had the same problems... in fact it was hard to separate them; they all had several spots of dust under the panel, and excessive bleed in the same area. I got a fourth one which was MUCH better, and it had a different manufacturing date. One could argue coincidence, but there is undoubtedly a human component in the assembly of these things, and I am quite sure some of these humans are far less careful than others when doing their job. And to meet their quotient for equal opportunites, they've employed a blind man as head of Quality Control.

:rolleyes:
 
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Amazon are usually very good with this sort of stuff. You often don't have to give a reason to return it ( they ask but they don't care what you answer ). Just ask for the money to be credited to your account as a gift and then buy another. If they return it to your bank it will take longer.
 
Soooo, on to monitor 4 now, dust in this one as well.

The 3rd one has a minor bend in the plastic frame so the front glass is nearly resting against the inner edge of the bezel and very occasionally it makes a creaking noise when heating up... but the screen is absolutely perfect so I might have to stick with this one.

Amazon were very reluctant to send the 4th, so doubt I'll get any more traction from them and sending them back is starting to be a ball ache.
 
I'd agree with above, get a refund, say to Amazon that the unacceptable QC is a joke and you will not settle for something just because the manufacturer is sloppy, this experience is making me now want to upgrade my monitor...it's pretty bad that even when paying premium for screens you still have to live with stuff like dead pixels and dust behind screens...
 
JediFragger said:
Or most people don't have such bad luck? A TV atm can't touch a good monitor, but that's imo of course (and yes, I trioed a new 55iin LG OLED ;))
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I dunno, the last two monitors I bought had dead pixels, the first one went back because it was red and in the centre of the screen, the second I just kept because it wasn't noticeable and I returning it wasn't worth the effort

I'm ordering a monitor in a couple of weeks and not looking forward to the lottery that shouldn't exist
 
Amazon will usually give a partial refund for a defect such as a stuck pixel. I know that many are against defects of any kind, but an extra saving for 1 stuck pixel isn't such a bad deal. Personally I would find screen uniformity/poor white balance far less tolerable than a stuck pixel in a corner somewhere.
 
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