Dead Pixel!!

Marky

Marky

Marky

Soldato
Joined
16 Apr 2007
Posts
23,425
Location
UK
Hey all,

As you may know if you have read my other threads - I recently brought the Sony Bravia 32V4000!

I got it delivered on Monday - unpacked it, set it all up and it's an AWESOME TV!

However, I've just gone to watch my first Blu-Ray movie on it - and before I do I notice I have - NOT ONE - BUT TWO - Dead Pixels!

One of them is Red and another is Black!

I only got it Monday - I gather I can get a replacement?

Any help on this would be great :(

Thanks,

Marky
 
Last edited:
In relation to dead pixels it depends on the number and density within an area of the screen.

However if you bought it via internet then the distance selling regs will apply and regardless of whether the item is defective or not you can within 7 days of receipt return it and get a full refund.

EDIT: 7 days
 
Hmm I got the number - I'll ring them in the morning - Unfortunatly, I just checked the site and the TV is out of stock so it looks like I'll be getting a refund or a very late replacement :(

I'm not happy :p :(
 
I just read the Troubleshooting section of the manual that came with it and it says:

Some tiny black points and/or bright points appear on the screen
- The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction.

:(
 
sit at your normal viewing distance and watch tv. If you see them, get it replaced, if not, don't worry about it. Dead pixels only bother me on a pc/laptop screen, on tvs that I know have them, I can't see them from normal viewing position and I have 6/4.5 vision.
 
They're just saying that a few dead pixels doesn't mean the screen is defective. You can still return working items under the DSR if they don't meet your expectations. The only difference is that you pay for the shipping under the DSR.
 
You should be able to fix the red pixel, it's stuck not dead. The black might be stuck, but it's most likely dead. Just google fixing stuck pixels etc.
 
Although its annoying, there is nothing technically wrong with it.

IIRC under EU law aflat panel is only faulty if 0.0005% or more of the pixels are dead.
now that sounds like a small number, but it equates to ~6 pixels on a 1366x768 panel and 10 on a 1920x1080 panel.

Most manufactures/shops are slightly better than this (they will take into acount type of 'dead-ness', location, coulour etc) but they only have to adhear to the above!

The statement 'it is a nature of the panel' etc is true, and not arse covering. It is just the nature of producing screens with millions of pixels, a few are bound to be faulty,

Most manufacturers do themselves proud in that respect, dead pixels are far rarer than is legally aloud, screens could be MUCH worse on a regular basis, but they are not.
 
Last edited:
Distance Selling is your only option IMO coz 2 dead pixels doesn't warrant replacement unfortunately. It is very annoying though once you know they're there.

Have a search on AV Forums as I think there was some trick of using a cotton bud and some pressure to try and "un-stick" the pixel which worked for some, but not very many IIRC.
 
vertica said:
The statement 'it is a nature of the panel' etc is true, and not arse covering. It is just the nature of producing screens with millions of pixels, a few are bound to be faulty
Click to expand...

the arse covering comment was meant to be tounge in cheek :)
 
I had one on my Pioneer and got it replaced.

It was right in the middle so my eyes got attracted to it all the time.

They did say if it was near the centre it was not acceptable.

Although did say it was not that bad when they got it back to the shop but at
point I had a perfect one :p

It's rubbish paying a lot of money for somit that is not 100% perfect.
 
Prices on LCD and Plasma TV's (and future SED/OLED etc) would be considerably higher if they were all guaranteed pixel perfect. However most TV manufacturers considerably exceed the legal requirements, and if the pixels are near the centre of the panel, especially stuck "ON" pixels, the odds on getting a replacement are quite reasonable.

Stuck off pixels are generally less easy to get replacements for, but they are also considerably less noticeable.

as for it bing rubbish paying a lot of money for somit thats not 100% perfect... that might be a fair complaint for a 5 grand TV, but TV's are made down to a price, and the best way to increase panel yield is by permitting a small percentage of defective pixels. Perhaps Sony/Panny/Pioneer etc, should offer a range of "premium" TV's which were guaranteed pixel perfect... but to be honest im glad they dont, as many of the standard TV's are perfect, but if they were selling perfect ones at a premium price, the standard models would probably have far more cases of bad pixels.
 
Okay... Good News and Bad News :p
I rang them today and they said they are fine with picking it up and giving me a refund! :) Getting it picked up this Friday!

Bad News is that I don't get a refund until 3 to 5 working days and therefore I will be without a TV again until sometime next week when I get my money :(
 
You must log in or register to reply here.
Back
Top Bottom