Dead PS3's?

GarethDW · 23 Mar 2007 at 20:19

Yes, as it is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

DTI said:
If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

Phil99 · 23 Mar 2007 at 20:24

Fact sheet detailing the sales of goods act here as per usual.

A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

I believe what the stores are doing is perfectly legal as long as they deal with it themselves, or at least offer to. i.e. they can say 'we'll take it in and get it replaced/repaired by Sony for you', but they can't say 'we don't have anything to do with repair/replacements, contact Sony yourself'.

A highstreet store tried to convince me I needed to contact Microsoft myself when my 360 broke, but I got an immediate replacement after taking in the Sales of Goods act fact sheet

After the 6 months is up they may try to say that you need to send the unit to Sony/Microsoft/Whoever to get them to check the unit and while it's there they may as well deal with it, as it's up to you to prove the fault was inherent, which can be potentially tricky, though they should accept it if the unit is in perfect condition with no obvious signs of user damage.

Johnnytoxic · 23 Mar 2007 at 20:26

Woolworths were also telling me to contact Sony if it goes wrong. I think they tell most people this so it reduces hassle at the store. Ill them where to go though.

Emlyn_Dewar · 23 Mar 2007 at 20:32

I'd definately be going for extended warranty given the first two Playstation's release model woes. Rubbish laser > Scratched disks > Not reading anything... Usually hitting the worst of the problems the day after your warranty expires.
Seeing that there has been a lot of failures with 360's it just makes sense to go for the peace of mind.

hittman · 23 Mar 2007 at 20:34

Emlyn_Dewar said:
I'd definately be going for extended warranty given the first two Playstation's release model woes. Rubbish laser > Scratched disks > Not reading anything... Usually hitting the worst of the problems the day after your warranty expires.
Seeing that there has been a lot of failures with 360's it just makes sense to go for the peace of mind.

I got the ps2 during the first week of its launch and it still works fine to date.

Phil99 · 23 Mar 2007 at 20:38

hittman said:
I got the ps2 during the first week of its launch and it still works fine to date.

There were still a lot of problems with lasers and such like though, obviously a certain proportion of consoles are going to work for ages, i.e. I bet there's loads of launch 360s that still work perfectly to this day and will continue working for (hopefully) years to come. Also interesting to note that you're covered under the sales of goods act for up to 6yrs, not just 1 year. I believe your rights after 6 months are exactly the same as they are after 18 months as long as the product has an expected lifetime of above that.

Hopefully the PS3 will be a nice reliable console, it's been out for a number of months in America/Japan and I haven't heard of many failing, so long may that last.

Emlyn_Dewar · 23 Mar 2007 at 20:42

I'm not saying that all the launch models will be rubbish, but it's more likely they will fail compared with later revisions.
My launch PS1 was terrible for reading disks, suspending a corner with a bit of string was my preferred method to hold it at an obscure angle... 4 of my mates had the same problem with the first model aswell. For the PS2 I only know 2 people who had laser issues but I've seen plenty launch models on the bay going with faulty lasers.
I guess it is luck of the draw but extended warranty surely makes sense when you're paying such a high price to begin with?