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antijoke · 19 Jan 2017 at 14:03

Seems you've also got an error with multiple mouse clicks.

Semple · 19 Jan 2017 at 14:03

I would say that's quite surprising, normally there's a lot of good Logitech RMA stories on here.

Dave M · 19 Jan 2017 at 14:07

Brexit
Trump
Customer demanding to deal direct with a manufacturer

JBuk · 19 Jan 2017 at 14:07

Your contact is with the seller, not Logitech

Manufacturers warranties are usually void on grey stock

Kuros · 19 Jan 2017 at 14:27

I'm afraid to say you'll be in a bit of a tricky situation.

Warranties from stuff bought in Europe are valid over here (for now), but I guess they'll take the stance that it's a grey import from Asia so not Logitech UK's problem..

I'd personally give them a ring if they have a phone number, however. Sometimes it's easier speaking to someone then dealing with emails.

Kanpai · 19 Jan 2017 at 14:27

Just tell them you got it as a gift

HungryHippos · 19 Jan 2017 at 14:35

I have not had good customer service from Logitech when I tried, so I gave up and said I would rather just use anyone else more or less next time.

ttaskmaster · 19 Jan 2017 at 14:57

Kermit said:
a) What if the seller has gone out of business surely the onous for the warranty falls back to the oem?

Same as if the manufacturer has gone out of business, I guess?

Kermit said:
b) Why do OEM's allow us to register products for warranty purposes directly with them and have customer service/RMA procedures on their own websites...

IIRC, the G700 is a very old mouse and has since been superseded by at least one newer design (G700S), if not entirely... To that end, your G700 may be obsolete and so unsupported past a certain date, however new it was when you bought it.

CaptainComedy · 19 Jan 2017 at 14:58

logitech have awesome customer service from past experience

I am tempted to RMA my 3 year old mouse because it keeps double clicking... I wouldn't even think of this with another manufacturer

Jano · 19 Jan 2017 at 15:16

Didn't they have issues a while back with people abusing support, so they clamped down on it and are playing hard ball a little now. I definitely remember them being excellent for a very long time, but then reports of people taking the mick popped up, swapping old for new, being told not to bother sending in or destroying the old, and then the new items being sold on? Something like that anyway.

spoffle · 19 Jan 2017 at 15:23

Always say it's a gift. It makes the process easier in general. All their stuff has a serial on it that references the date of manufacture which they can use to determine its age and whether it's still in warranty or not.

Haze · 19 Jan 2017 at 15:39

i got a new keyboard just after xmas, and some of the keys dont work :S , Took about 9 days before they got back to me, but i now have another keyboard being sent out, very good service no problems so far

Craterloads · 19 Jan 2017 at 15:43

Logitech are usually pretty good, I would try raise it on OCN where I think there's a Logitech rep who helps out, if you get no where directly.

IvanDobskey · 19 Jan 2017 at 15:45

I have only ever had great support from logitech.

Kanpai · 19 Jan 2017 at 15:49

IvanDobskey said:
I have only ever had great support from logitech.

Same.

I still recall the time the control unit on my Z5500 system was playing up, rather than send it back they sent me a whole new system! All the asked was that I recycle the old unit.

bulletv1 · 19 Jan 2017 at 16:16

Only time i've used them my gf has spilt water over my Logitech G15 keyboard which killed the left side of the keyboard. I asked if they could repair it but said they don't have a repair centre in my region and then sent me this

Logitech understands the situation in which you have been placed, values you as a loyal customer and as a gesture of goodwill we can provide you with a Loyalty Discount code. The Loyalty Discount code will allow you to place one order on the Logitech.com online store (http://www.logitech.com) with a discount of 50%.

So i promptly ordered a Logitech g19 for £70