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You didn't buy the mouse from a registered business. That's the issue. The contract is between you and mr Asian eBay seller.

Using your ropey car example, you didn't buy from Ford, you bought it from David Ford Automobiles Inc and expect the OEM to hand you a new car when it goes pop :confused:
 
Magnolia being autie again?

If a company makes a product and it's shagged early on, then I can't see why they wouldn't want to fix their defective product?

Sure you can hide behind the letter of the law, but that's a bit of a cop out.
 
Kermit said:
Yeah very clever but your missing the point :rolleyes:

I've known since the start that the warranty was technically invalid and am no longer pursuing this for monetry gain or a new mouse as I have a new one now and its the principle that matters to me now.
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It's not 'technically' invalid. It is invalid. You have no warranty. None.

The principle being Logitech (or any other manufacturer), makes product X that you've read up beforehand that generally speaking product X comes with a decent warranty suggesting its made to last. In the case of Logitech they offer a 36 warranty (with UK retails purchases) and so I'd expect it to last at least a year or two on average irrespective of what was paid so long as it was new & sealed - it didn't, it started playing up after 6 months and this I could accept if it was a cheap chinese/unbranded mouse and it'd be straight in the bin, but a £40 (UK retail was about £50-55 at the time) mouse, thats ok that it fails so quickly?

Don't think about the warranty with your reply, just concentrate if you think its acceptable a £40-£55 mouse fails after 6 months?
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No, it's not acceptable and had you bought it from an approved seller you would have had a warranty to fix this issue. You did not so, therefore, do not.
 
This is getting ridiculous now, you agree that there is no warranty but still are pursuing Logitech for good faith, lol just lol.

Also your car anology is incorrect because a while back Ford, VW et all. manufacturers informed dealers from mainland Europe that if they supplied UK buyers with RHD vehicles then they wouldn't honour the warranty.

The thing is if you bought a UK supplied mouse then you would be contributing to the UK support Logitech offer, the fact that you tried to circumvent this and then use a service you haven't paid for.
 
Its almost certain that it would have been a warranty scam. Even if its wasn't Logitech are under no obligation to honor a warranty on a product that hasn't been sold in the specific market.

Its the same with Intel. Buy a i7-7700k from china and it breaks after a month or 2 then try and claim on a warranty with Intel. They will decline your warranty and tell you to go back to place of purchase.
 
ttaskmaster said:
IIRC, the G700 is a very old mouse and has since been superseded by at least one newer design (G700S), if not entirely... To that end, your G700 may be obsolete and so unsupported past a certain date, however new it was when you bought it.
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I had issues with my G700 fairly recently (left mouse clicking multiple times/not at all). They shipped me out a brand new G700s free of charge (I provided proof that it was bought from a UK retailer). They did state they couldn't give me a direct replacement but asked if the G700s would be OK instead, they told me to check it out online to see changes etc before I made a decision.

I can't fault their support, I've had to use them 4 times in the past 10 years and each time a brand new replacement is sent out as soon as I show proof of purchase.

I know it doesn't help the OP, it does show that saving a few quid in the short term isn't always worth it though.
 
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sports_brah said:
Logitech are rubbish. Had a couple issues with them (mainly two mice starting to double click). They told me tI find a repair shop. ...
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spoffle said:
Sure they did.
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I bought an MX1100R about 5-6 years ago, it's been replaced with an MX Revolution and that with an MX Master since them through their warranty.

In my experience they have the best customer service I've used from any manufacturer, maybe it's how you speak to them? :p
 
Kermit said:
I didn't suggest I paid as much as it would have been from a UK seller, what I actually said was these mice roll of a production line somewhere right? Its probably in the far east right? lets say cost price for each mouse is £10. A local buyer buys 100 for £18/unit, OCUK buy 100 for £18/unit. Have logitech lost money to the local buyer who sticks them on ebay to sell to people in the West?

My main gripe is the product wether UK bought or shipped from China obviosuly (and I hate this phrase) 'wasn't fit for purpose' and didn't last 9 months. I expect when I pay £39 for a mouse, it lasts longer than a £5/10 mouse and if it doesn't thats not the sellers fault, its the manufacturers.
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You are missing the point that the wholesale cost on a product is not just for that product but the package as a whole.

As an example on my current project we have chosen to waive any warranty on quite a lot of the IT/white goods on the basis that my employer realistically won't claim on it and will just buy a new one. This therefore brings down the wholesale price.

When purchasing from an unauthorised ebay seller who likely bought the mice at a cheaper price (therefore selling on cheaper) you will not have contributed anything towards the UK support and therefore it is not a benefit that you are entitled to.


Kermit said:
How about this scenario with slightly different situation but still relavant. Lets say you buy a £20K car in the UK from Ford with 3 year warranty. 6 months later you emigrate to Switzerland and take the car with you then 3 months months later the engine goes pop. Under the terms of the warranty as your no longer resident in the UK/EU you should accept Ford made a bad one and pay for repair yourself.
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This is a completely different scenario.

A closer situation would be that you bought a brand new grey import car (intended for outside the EU) from a non-authorised reseller on Ebay. I think you will find that the manufacturer does not honor any form of warranty on grey imports from outside the EU into the UK either. Had you bought a car from the far east and tried to claim you'd be in the exact same position.

Source: https://www.theaa.com/car-buying/buying-an-imported-car

Maundie said:
This is getting ridiculous now, you agree that there is no warranty but still are pursuing Logitech for good faith, lol just lol.
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Completely agree!
 
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I bought a G602 from amazon and it became faulty (in the 23rd month too). Took a few days and 4 emails back and forth but in the end they sent me a new one and didn't even want my faulty unit back.
 
I can't fault logitech support.

I bought a used Logitech Performance MX from the MM a while ago, but it developed a double click issue and the back button became sticky. I contacted support, explained i had no receipts or anything and gave the part numbers. They sent a brand new replacement out via UPS which I've just received :D

They took a while to respond, but apologised each time and it only took a couple of weeks start-finish.
 
I had a Logitech ZX5500 5.1 surround speaker set a few years back and the fuse in the sub kept blowing. Spoke to the support team and they sent me a new set, free of charge and told me to keep the current speakers.

Perfect service!
 
Kermit said:
purely as the seller (on ebay) wasn't registered as a business seller despute having 100,000+ feedback.
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And with that many sales (assuming £18 per mouse and selling for £36 incl postage, that's over a million quid that seller is turning over), I would have to ask WHY he's not registered as a business?

You do realise people steal products that they later sell on eBay, yes?
You do realise people fish faulty batches out of the manufacturer bins and sell them on eBay, yes?
You do realise that a few employees along the manufacturing and distribution chains swipe a few products to sell on eBay, yes?

The seller is dodgy, you got burned and Logitech will not support that.
 
Logitech went above and beyond when a key came off on one of their keyboards, sent me a new one and I even offered to send the other back but they said no to keep it, its still working fine except for one random F key.

This sounds more like an imported grey sale from the seller, which could be hard for them to track warrenty stuff for. Ive bought some parts like this from Ebay at cheaper than norm prices, but I have usually accepted that im taking the chance.
 
Shockingly I'm on my 3rd G700S in ~1yr 3mths :/ , all sorted via etailer ASAP and never used Logitech support direct.
 
I'm not sure why people are slating the OP for making a sensible consumer decision to buy the same product at the lowest price available. You should try contacting eBay about it though, they're usually very good.
 
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