Delivery Investigations LTD letter

sanaxe1

sanaxe1

sanaxe1

Soldato
Joined
7 Nov 2006
Posts
6,115
Location
Nottingham
So a few weeks ago i had a missing item with DPD. Contacted the retailer and they told me DPD had done an investigation and accepted liability and i got a full refund. I have now recieved a letter asking me to sign it so this company can do a full investigation ( I was told one was already done via DPD) and if i dont sign it they will assume i have recieved my original item ( will DPD or the retailer then try to charge me again) . Seems abit dodgy to me has anyone dealt with them before? Cheers.
 
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sanaxe1 said:
So a few weeks ago i had a missing item with DPD. Contacted the retailer and they told me DPD had done an investigation and accepted liability and i got a full refund. I have now recieved a letter asking me to sign it so this company can do a full investigation ( I was told one was already done via DPD) and if i dont sign it they will assume i have recieved my original item ( will DPD or the retailer then try to charge me again) . Seems abit dodgy to me has anyone dealt with them before? Cheers.
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Seems like standard practice really.
I've done similar when you get credit card fraud or similar your signing to say you haven't received the parcel basically, in a legal format. So say they find you did have it you would be open for fraud
 
If it had come from the company you bought from then I would probably sign it. But personally I wouldn't sign anything from a random company I had no involvement with.

By signing something you are agreeing to something. What are you agreeing to?

Don't just sign something because a random company has asked you to. Never feel pressured into making a legal agreement or declaration unless you really know what you are agreeing to. Your agreement is with the retailer, not DPD or any company acting on their behalf.
 
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Sign this piece of paper or we'll assume you're guilty of fraud... Yeah sure mate. Can I buy a bridge off you too :rolleyes: That's a very threatening stance to open with. I suspect this would eventually lead to a "generous" offer for you to pay them some money to avoid legal action. Sounds dodgy as hell to me.

All my DPD deliveries since COVID have involved the driver taking a photo of the item with my front door open. If DPD did not have that evidence then that's their problem to deal with, not yours.
 
peterwalkley said:
Sign this piece of paper or we'll assume you're guilty of fraud... Yeah sure mate. Can I buy a bridge off you too :rolleyes: That's a very threatening stance to open with. I suspect this would eventually lead to a "generous" offer for you to pay them some money to avoid legal action. Sounds dodgy as hell to me.

All my DPD deliveries since COVID have involved the driver taking a photo of the item with my front door open. If DPD did not have that evidence then that's their problem to deal with, not yours.
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DPD specifically told me that I would need to be in to sign for the item and that it couldn't be left with a neighbor or a safe space. I was 5 minutes from my house and the tracking said it was 20 mins away, by the time I get back it's been "Delivered" I check the image and it's just a image of my gate with no parcel.
 
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sanaxe1 said:
DPD specifically told me that I would need to be in to sign for the item and that it couldn't be left with a neighbor or a safe space. I was 5 minutes from my house and the tracking said it was 20 mins away, by the time I get back it's been "Delivered" I check the image and it's just a image of my gate with no parcel.
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So the driver stuffed it up, both failing to photo the item and leaving it unattended when they shouldn't have. Really not your problem to deal with. Likely an opportunist thief saw the van drive off and the parcel left either just inside or outside your gate.

I've had similar when walking home a couple of months ago. An amazon parcel was left outside a closed gate, I buzzed the intercom to tell them they had a delivery. Drivers are under pressure and make mistakes.
 
It's up to DPD to prove it was delivered (a photo without the parcel in the photo is not proof). Also if you're preferences were to require signature and they didn't get it then they still don't have proof of delivery.

DPD fubared it. Don't let them make it your problem. You have your money back from the retailer. Personally I would ignore the letter. They can't just demand you take part in their investigation. You don't work for them and you didn't have any contract with them.
 
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Hades said:
It's up to DPD to prove it was delivered (a photo without the parcel in the photo is not proof). Also if you're preferences were to require signature and they didn't get it then they still don't have proof of delivery.

DPD fubared it. Don't let them make it your problem. You have your money back from the retailer. Personally I would ignore the letter. They can't just demand you take part in their investigation. You don't work for them and you didn't have any contract with them.
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This

OP's contract is with the retailer.
 
I had something similar from Puma who sent via UPS but couldn't locate the parcel. When i chased about my missing parcel they wanted a form filling in for a refund, which in return they just got me stating, "no give me my parcel." They still gave me a refund instead.

As above, just ignore them if you don't plan to shop there again. DPD have already accepted liability.
 
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