Dell 2407WFP Dead Pixels
- Thread starter PiKe
- Start date
PiKe said:
I had the NEC 20 WGX2 and this one. I used both of them and apart from the input issues this is a great screen. Few people have had problems with the A03 revision. I was just the unlucky one. Moving from a 19 inch Mitsu I found the NEC small and so 24 inch size was more satisfying. BTW NEC also suffers from banding in gaming/multimedia modes and some people also dont like the coating on it. Dell 2407 is not an IPS panel btw. Response time issue isnt noticable as I played cs Pro style and I dont find any problems or diff in response times between the NEC and the 2407
It's an S-IPS.rezza said:
2405's were MVA/PVA depending on revision.
Banding wasnt the issue. Ghosting was quite evident however when dragging stuff around the screen and I couldnt find a happy medium where brightness was concerned.
I've had 3 of them (all A03) and now I have received all my money back (bar £3 shipping).
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PiKe said:
There isnt any 24 inch screen around which kills ghosting and other issues. Even the BenQ FP241W and Z models are ridiculously priced and the geeks at BenQ didn't even know that it cant do basic 1:1 pixel mapping on its own until people actually bought and tested them. And they also have the same 16 ms response time. Had to get a screen and this was close to the best u can get at the mo.if your lucky. Besides I am 100% sure that the new models from BenQ would have problems with the screens.
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ZX-10R said:
turn off i.e release IO, hold + and menu button (this is the third button), then power on, when the dv//vga sign disappears from the top left corner of screen hold -. The idea of checking if the monitor is refurbished or not by checking the number of hours it has done is hmmmm ..... as you can reset the hrs in the menu to 0
Just phoned the guys at Dell. Told them about the backlight issue in the top right and that seemed to be enough to warrant a new one.
A most helpful guy at Dell - he first told me that the replacement would be refurbished, however, when I told him that it was under 30 days old (that's 30 days old from my OCUK invoice, not 30 days from the date it was delivered to OCUK!) he quickly corrected himself and assured me that it would be a brand new replacement!
I eventually talked him into making sure that the new one would be at least an A03 revision and that it would be checked for dead pixels, backlight issues etc. He even offered to keep me updated as regards the progress of the replacement and when I could expect to receive it!
He did mention that a monitor on the same order number had been issued a replacement on the 20th December with issues very similar to Rezza and that he was confused as the replacement hadn't been sent out yet.....! I quickly told him that I had nothing to do with this and that it was probably someone else who had ordered the monitor from the same place!
It does seem to cause confusion at Dell with the monitors having been ordered and delivered to OCUK first then being re-sold onto us though.
Just got to wait about 2 weeks or so for my replacement
A most helpful guy at Dell - he first told me that the replacement would be refurbished, however, when I told him that it was under 30 days old (that's 30 days old from my OCUK invoice, not 30 days from the date it was delivered to OCUK!) he quickly corrected himself and assured me that it would be a brand new replacement!
I eventually talked him into making sure that the new one would be at least an A03 revision and that it would be checked for dead pixels, backlight issues etc. He even offered to keep me updated as regards the progress of the replacement and when I could expect to receive it!
He did mention that a monitor on the same order number had been issued a replacement on the 20th December with issues very similar to Rezza and that he was confused as the replacement hadn't been sent out yet.....! I quickly told him that I had nothing to do with this and that it was probably someone else who had ordered the monitor from the same place!
It does seem to cause confusion at Dell with the monitors having been ordered and delivered to OCUK first then being re-sold onto us though.
Just got to wait about 2 weeks or so for my replacement
H0wz3r said:Just phoned the guys at Dell. Told them about the backlight issue in the top right and that seemed to be enough to warrant a new one.
A most helpful guy at Dell - he first told me that the replacement would be refurbished, however, when I told him that it was under 30 days old (that's 30 days old from my OCUK invoice, not 30 days from the date it was delivered to OCUK!) he quickly corrected himself and assured me that it would be a brand new replacement!
I eventually talked him into making sure that the new one would be at least an A03 revision and that it would be checked for dead pixels, backlight issues etc. He even offered to keep me updated as regards the progress of the replacement and when I could expect to receive it!
He did mention that a monitor on the same order number had been issued a replacement on the 20th December with issues very similar to Rezza and that he was confused as the replacement hadn't been sent out yet.....! I quickly told him that I had nothing to do with this and that it was probably someone else who had ordered the monitor from the same place!
It does seem to cause confusion at Dell with the monitors having been ordered and delivered to OCUK first then being re-sold onto us though.
Just got to wait about 2 weeks or so for my replacement
Yeh we might have confused them as we bought the monitors from the same place and had more or less the same problems. BTW did the guy have a northern accent sometimes difficult to understand?? I havnt received any email or any phone call from them, though they did give me a case reference number. If they send you an email or something let me know, as I havnt received anything form them.
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He seemed to have a sort of foreign, dare I say, asian accent. I think it did have a northern twang to it come to think but then I am a northener anyway so would be more difficult for me to pick out!
He gave me a case number too and told me that he would ring me or e-mail me with regards to the progress of the case until I'm satisified that I've received the replacement and that it's ok. I hope he will as I gave him my mobile number as a contact.
I'll keep you updated if and when I receive any 'correspondance' although I don't think it'll be until the new year now or just before. I'm sure you'll do the same if you hear from them first
He gave me a case number too and told me that he would ring me or e-mail me with regards to the progress of the case until I'm satisified that I've received the replacement and that it's ok. I hope he will as I gave him my mobile number as a contact.
I'll keep you updated if and when I receive any 'correspondance' although I don't think it'll be until the new year now or just before. I'm sure you'll do the same if you hear from them first
H0wz3r said:He seemed to have a sort of foreign, dare I say, asian accent. I think it did have a northern twang to it come to think but then I am a northener anyway so would be more difficult for me to pick out!
He gave me a case number too and told me that he would ring me or e-mail me with regards to the progress of the case until I'm satisified that I've received the replacement and that it's ok. I hope he will as I gave him my mobile number as a contact.
I'll keep you updated if and when I receive any 'correspondance' although I don't think it'll be until the new year now or just before. I'm sure you'll do the same if you hear from them first
The guy at dell was actually a local northerner but the technical support guy, to whom he later diverted my call did sound asian with northern twang. This was on 0870 9080800. If I got him right, there may be a new revision out which might fix few problems as he did say that their are both refurbished and new (like made few months earlier) screens but If I wanted I could wait until after new year and get direct from the factory and I said that I could wait. Hope its worth it. I'll let you know if I get anything from em.
I checked the uptime hours and it was zero, but I am not 100% sure that its a brand new monitor and not a refurbished. Dont know anything else to check if its brand new or or refurbished.its revision 03 and made in czech republic.
Just an update. I received my replacement monitor today and, like Rezza, it's an A03 made in the Czech Republic.
No problems to report, no backlight bleed, no wonky stand etc but most important of all.... NOT A SINGLE STUCK OR DEAD PIXEL!!!
Now I can appreciate this monitor for everything it is meant to be without worrying about flaws, major or minor.
No problems to report, no backlight bleed, no wonky stand etc but most important of all.... NOT A SINGLE STUCK OR DEAD PIXEL!!!
Now I can appreciate this monitor for everything it is meant to be without worrying about flaws, major or minor.
Received mine yesterday and was quite worried that it would arrive with either a broken stand or some dead pixels; luckily I did'nt have either although like most others I have one which is a bit wonky - used the compulsary cardboard to sit underneath right hand side of stand.
I work for dell technical support (poor me)
We send replacment monitors out by courier. the courier will never ask to see the old monitor working. If you phone up dell technical support for a monitor problem just say this:
There is No video on my monitor.
Monitor led is solid amber.
Tried the monitor on a known good system.
Problem follows the monitor to a known good system.
My monitor cables are KG working with another monitor.
My monitor fails the self test.
They will never know there is no problem with the monitor you sent back - nobody checks! You will have to supply the serial number for the monitor also.
Just to confirm with regards to the pixel policy it is more then 5, but depending on the location of the pixels as few as 2 can be enough if they are in the middle of the monitor. All monitors are replaced with a refurbished monitor from service stock.
We send replacment monitors out by courier. the courier will never ask to see the old monitor working. If you phone up dell technical support for a monitor problem just say this:
There is No video on my monitor.
Monitor led is solid amber.
Tried the monitor on a known good system.
Problem follows the monitor to a known good system.
My monitor cables are KG working with another monitor.
My monitor fails the self test.
They will never know there is no problem with the monitor you sent back - nobody checks! You will have to supply the serial number for the monitor also.
Just to confirm with regards to the pixel policy it is more then 5, but depending on the location of the pixels as few as 2 can be enough if they are in the middle of the monitor. All monitors are replaced with a refurbished monitor from service stock.
Guys, I know OCUK say that the warranty is with Dell but, as the supplier and the company with which you entered into a contract of sale, under the Sale Of Goods Act, they are the responsible party.
Irrespective of what their RMA policy is, you are well within your rights to ask/demand that OCUK handle the return within the statutory guarantee period.
And forget the 30 days thing - if an item fails within 6 months of purchase then it was deemed to have been faulty from when it was bought. That entitles you to a brand new replacement, not a refurb'.
If you do goto the manufacturer rather than the supplier then you may be deemed as waiving your rights in which case you accept what you get since the manufacturer is under no obligation to provide a brand new replacement.
I'd check with Dell that you were getting a brand new replacement if the item is less than six months old and OCUK are passing the issue directly to them - if they will only cover it for 30 days then get back to OCUK and request that they deal with the replacement (brand new) under the Sale of Goods Act. If they refuse then you are perfectly entitled to report them to trading standards.
Irrespective of what their RMA policy is, you are well within your rights to ask/demand that OCUK handle the return within the statutory guarantee period.
And forget the 30 days thing - if an item fails within 6 months of purchase then it was deemed to have been faulty from when it was bought. That entitles you to a brand new replacement, not a refurb'.
If you do goto the manufacturer rather than the supplier then you may be deemed as waiving your rights in which case you accept what you get since the manufacturer is under no obligation to provide a brand new replacement.
I'd check with Dell that you were getting a brand new replacement if the item is less than six months old and OCUK are passing the issue directly to them - if they will only cover it for 30 days then get back to OCUK and request that they deal with the replacement (brand new) under the Sale of Goods Act. If they refuse then you are perfectly entitled to report them to trading standards.
Soldato
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im getting a new one sent out from Dell for 1 dead pixel, just said i didnt know how many it was and it was not good spending £500+ for my "line of work"
Sorry to jump in the thread but, i have a pixel on my screen that i thought was dead, but if i put a red image on it then move it away, the pixel goes red, if i put a blue image on it then move it away the pixel stays blue, anyway of getting rid of this?
Sorry to jump in the thread but, i have a pixel on my screen that i thought was dead, but if i put a red image on it then move it away, the pixel goes red, if i put a blue image on it then move it away the pixel stays blue, anyway of getting rid of this?
Yes I never understand these RMA policies, does the fact they are selling computer parts exempt them from UK law?
They aren't allowed to screw over your statuatory rights and SELLERS not manufacturers are responsible for faulty equipment.
My Xbox360 blew up twice in as many weeks and I took it back to ASDA, they tried to fob me off to MS, after giving him the sale of goods lashing he was very sorry and went and got me my third one.
If they have a problem something is defective 3 times in a row, they can moan to the manufacturer about it rather than me getting the run around on the phone.
I effectively forced gamestation to take back a psp with a dead pixel using the
"Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety wording.
They aren't allowed to screw over your statuatory rights and SELLERS not manufacturers are responsible for faulty equipment.
My Xbox360 blew up twice in as many weeks and I took it back to ASDA, they tried to fob me off to MS, after giving him the sale of goods lashing he was very sorry and went and got me my third one.
If they have a problem something is defective 3 times in a row, they can moan to the manufacturer about it rather than me getting the run around on the phone.
I effectively forced gamestation to take back a psp with a dead pixel using the
"Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety wording.
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